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Go4customer Blog

Insights into the Analytics of BPO Industry

Posted by Varsha Bhagchandani on Jul 31, 2014 05:39:49 pm
BPO-industry

Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identify as well as analyze the behavioral patterns of the customers. It is the way by which a company is able to examine the raw data with the objective of drawing outcomes about the relevant info... Read more>>

Business Process Outsourcing Expands Your Business

Posted by Arijit Mukherjee on Jul 30, 2014 06:50:17 pm
expand-business-BPO

The trend of call centers is not new in India. Even foreign organizations depend on call centers in India. In India, there are many organizations which deal with outsourcing processes and working as a bridge between the organizations and the customers. The call centers in India are strong pillars and associate partners for Multinational Companies. The strategy of working with business outsourcing processes helps the organizations to ... Read more>>

Call Centers in India Play Important Part in Indian Economy

Posted by Arijit Mukherjee on Jul 29, 2014 05:35:34 pm
indian-call-center

Call centers are the mediators in between the organizations and the customers. They work and gap the bridge between the two. Both the parties get benefitted of inbound and outbound services. In India, there are ample of call centers and these organizations are serving the clients with utmost care and conviction. A call center in India provides the best quality supports and customer care services. According to some sources, these days... Read more>>

Why is B2B Transforming to C2C?

Posted by Varsha Bhagchandani on Jul 28, 2014 05:19:07 pm
b2_b-to-c2_c

The last twenty decades have seen rapid development and advancements in the IT industry. This is attributed to the fierce competition among businesses to gain more market share as compared to their competitors. In this light, many business process outsourcing units have followed various steps to refurbish their client’s traditional processes. This has enabled them to increase customer participation and serve their clients in a bet... Read more>>

Importance Of Customer Interaction In Resolving Issues

Posted by Sanjay Poddar on Jul 24, 2014 12:01:12 pm
customer-interaction

In order to sustain in today's competitive world, you need to meet and exceed both the stated and unidentified expectations of the customers. This is because customers are integral to strengthen the position of any business in marketplace. In fact, customers leave their impact on brands well in advance of an actual interaction. This results in encouraging companies to leverage each and every interaction as an opportunity to meet cus... Read more>>

Significance of BPO Outsourcing in Promoting Businesses

Posted by Admin on Jul 22, 2014 06:24:36 pm
BPO-outsourcing-companies

The BPO outsourcing industry is booming at a blazing speed. At times, an organization might not be able to handle all business processes internally. Also some processes in an organization are of temporary nature that are to be performed only for a limited time period. The company does not intend to hire new staff to perform such tasks. In such a scenario, the organization outsources or delegates its business processes to an external ... Read more>>

An insight into Call Center Outsourcing

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