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Go4customer Blog

Is Value-driven Pricing Model Here to Stay?

Posted by Varsha Bhagchandani on Oct 30, 2014 06:22:34 pm

In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more time and resources. In this light, both clients and service providers are moving away from the manpower related linear growth model to explore new possibilities of maximizing their value.... Read more>>

Call Centers In India Driving Business Operations

Posted by Varsha Bhagchandani on Oct 28, 2014 06:50:02 pm

Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble. This further propelled the growth of domestic business process outsourcing industry. Even though call centers in India today holds a lion share of more than 50%, it embraces merely 5% of... Read more>>

Brief On Outbound Call Center Services

Posted by Arijit Mukherjee on Oct 20, 2014 05:55:43 pm

An outbound call center is a workstation where certified customer executives make calls to the customers to preach about certain products and services. They play the role of mediators between the customers and the organizations. So, people consider Business Process Outsourcing (BPOs) companies as a bridge that meets the gap between consumers and organizations. Have a look at major BPO services:       &nb... Read more>>

Outbound Call Center Boosts Productivity and Ensures Positive Customer Experiences

Posted by Sanjay Poddar on Oct 18, 2014 06:29:08 pm

Today’s business trend is quite reverse – power shifting from companies to customers. In fact, the trajectory of this trend continues to move forward. Technology may be the primary contributor for the transformation. Of late, there are multiple sources than ever for customers to provide reviews and feedbacks, express frustrations, and demand exactly what they want. The reputable companies are striving to offer not just super... Read more>>

Procurement Outsourcing Strategy For Greater Competitiveness

Posted by Varsha Bhagchandani on Oct 17, 2014 12:21:05 pm

In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operational performance. Procurement outsourcing is one such domain that has established itself over time as a key driver for cutting - down costs while optimizing sales and revenue. Moreover, chie... Read more>>

BPO Outsourcing: A Strategic Step for Companies to Improve Overall Business Aspects

Posted by Sanjay Poddar on Oct 15, 2014 06:11:52 pm

In the current economic scenario, several enterprises encounter the challenge of creating sustained value for their customers. Now companies face the hit of sustaining margins, improving revenues and delivering high-end value to tech savvy customers in tandem. They need to accentuate the performance of their operations with the perspective to improve overall business aspects. The time has come for companies to bring innovation in the... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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