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Go4customer Blog

Improve Inbound Call-Center Service for enhanced Customer Satisfaction

Posted by Richha Bhatnagar on Aug 31, 2015 12:20:31 pm
Inbound call center

Almost two epochs ago, the face of the business has begun to change with the advent of call center services. The conventional ways of doing business was overtaken by the modern and practical ways. Businesses that used to focus on the quality of the product understood the importance of customer satisfaction and then started focusing more on customer satisfaction. With the regular change in technology, inbound call center services has ... Read more>>

Outsourcing: Effective Tool for Enhancing Customer Retention and Revenue Generation

Posted by Admin on Aug 12, 2015 01:03:03 pm
Call center outsourcing

The practice of outsourcing has been adopted by multinational corporations and organizations for a long time. Organizations that outsource some of their business operations to third party external vendors have witnessed a substantial increase in their business revenue and an expansion in their customer base. Through outsourcing, organizations are not only transferring part of their operations to an external vendor – as a result of... Read more>>

Quality and Efficient Service Provision in Indian Call Centers

Posted by Admin on Aug 12, 2015 12:53:55 pm
Call Center

Organizations deploy services that cater to the needs and requirements of the customers. In addition to creating a service provision structure that covers several grounds – thereby servicing a larger customer base – organizations also regularly upgrade services to include more features and facilities. Service provision is an empirical tool that governs the operability and reputation of an organization in the commercial and/o... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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