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Go4customer Blog

High Time for Call Centers to Deliver Multi-Channel Customer Service Solutions

Posted by Ishtiyaq Nabi on Aug 26, 2016 12:03:40 pm
inbound call center services price

The quality and efficiency of customer service can have an impactful influence on a company’s ability to retain, attract, or acquire customers. It is not a hidden fact that the prime role of inbound customer service is to ensure perceptive communication with customers and help business reinforce their customer relationship management.  In today’s technology-driven era, wherein customers have plenty of options through wh... Read more>>

Why Telemarketing Firms Must Incorporate Efficient Workforce Management Strategies

Posted by Ishtiyaq Nabi on Aug 23, 2016 09:16:40 am
bpo companies

Telemarketing is a direct marketing approach that assists organizations in increasing brand reach, soliciting prospective customers, and enhancing brand awareness. As the global marketplace bestows plenty of sales and expansion opportunities to businesses worldwide, decision makers have started approaching efficient telemarketing call centers that can help them penetrate deep in target markets and promote their offerings quite efficient... Read more>>

Metrics to Evaluate Call Center Performance

Posted by Ishtiyaq Nabi on Aug 16, 2016 12:37:13 pm
b2_b telemarketing companies

Call center outsourcing enables businesses across the globe to focus on key business objectives and revenue drivers.  A wide range of global businesses, SMEs, blue chip companies, and even state-owned enterprises collaborate with call centers in order to streamline their mission-critical functions and reinforce their business bottom lines.  Considering the benefits that call center outsourcing has in store for organizations, i... Read more>>

Understanding Consumer Psychology Can Help You Ensure Top-Tier Customer Service

Posted by Ishtiyaq Nabi on Aug 09, 2016 04:51:43 pm
call center business outsourcing

Ever since the business world came into existence, organizations have been incorporating and implementing customer service strategies depending upon the nature of business, socio-economic stature of target audience, and dynamic business influencers.  Although this has certainly helped them accomplish strategic business goals quite efficiently; however, owing to steep rise in customers’ expectation level, it has become fairly ... Read more>>

Why Call Center Outsourcing Makes Sense

Posted by Ishtiyaq Nabi on Aug 05, 2016 06:05:02 pm
call centers

Establishing an in-house multi-channel contact center is not only expensive, but also a tricky task that requires a distinct level of expertise and proficiency. Therefore, most decision makers across the globe embrace call center outsourcing. This not only helps organizations in accomplishing a wide range of mission-critical functions pretty competently, but also ensures increased business agility, improved overall efficiency, and enhan... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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