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Go4customer Blog

Customer Service Outsourcing – The Cost Efficient and Effective Way to Get Work Done

Posted by Priyanka Thakur on May 23, 2017 12:06:29 pm

There comes a time in the career of every business owner where they face this dilemma whether to manage all business processes in-house or outsource some non-core, yet important functions to a third party vendor. More often than not, this question arises when a business is in its expansion phase. It is the time when business owners are busy formulating business strategies and focusing on core competencies. If during such busy time, they... Read more>>

Are Your Call Center Executives Culturally Sensitive?

Posted by Priyanka Thakur on May 17, 2017 11:27:12 am
call center outsourcing

If you have ever worked in a call center or have been closely associated with call center executive, then you will agree with us that the job of a call center executive involves dealing with different people on daily basis. Interacting with customers over the telephone is an integral part of his job. No matter what day it may be, call center executive deals with different people, who have different behavior, different disposition, diffe... Read more>>

Make Your Business Future Ready with Outsourcing

Posted by Priyanka Thakur on May 09, 2017 12:03:05 pm
BPO Services

Business Process Outsourcing (BPO) is the process of subcontracting one or more specific business processes to a third party BPO services provider at some predefined terms and condition. This subcontracting of processes authorizes the service provider to become the administrator and manager that supervises the services and processes ensures that they deliver the desired result. Over the last 20-25 years, outsourcing has flourished like ... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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