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Go4customer Blog

4 Best Practices to Train your Chat Agents

Posted by Shiva Gaur on Nov 29, 2017 05:41:20 pm
Chat agents

Nowadays, call centers are using different platforms to provide their customers quick support. A call center not only is responsible to provide real-time solutions but also guide their customers if they need any assistance. Today call centers are making use of online chat platforms for handling their customer issues, explaining about the products or their client’s services. Online chat offers various tools and applications using w... Read more>>

5 Adequate Ways CRM Help Businesses to Grow

Posted by Shiva Gaur on Nov 23, 2017 05:26:36 pm
BPO industry India

Every business needs a supporting hand to handle their processes in a mature and more professional way, whether your business is related to IT, automobile, travel and tourism, healthcare. In order to get profound call center services to market your product /services and for customer support, you need to look for a company whose agents are professionals, trained, and experienced. That said, employees of a call center are the real face of... Read more>>

5 Reasons Customer Service is Incomplete without an Efficient Live Chat

Posted by Shiva Gaur on Nov 20, 2017 06:03:09 pm
Live Chat

Customer support services need to be exceptionally helping and supportive of their customers. In order to make them more convenient for the customers, call centers are embracing new technologies such as Live Chat Support. This technology not only helps customers to get their queries resolved in real-time by direct communication with the agents but also enables you to stand in the competitive global market. All you need to do is incorpor... Read more>>

5 Tips to outsource your business Translation Processes

Posted by Shiva Gaur on Nov 16, 2017 11:52:50 am

There are several businesses that are in need of business translation. Despite hiring experts for business translation purposes, most businesses plan to acquire the call center services that help their customers to transaxle their business in their local languages. The call centers services have skilled, well-qualified, hard-working and experienced professionals who know how to handle their customers and explain them about their client&... Read more>>

5 Reasons Live Chat is Beneficial for your Business

Posted by Shiva Gaur on Nov 14, 2017 03:38:14 pm
Benefits of Live Chat Support

If you are running an e-commerce business, you need to make sure that customers are well connected to the agents and know every information regarding their purchase. They must get the notifications about the status of their order. In case, the customers face issues or want more information about their order, they must have a platform through which they can directly connect to the customer support of the e-commerce website. Reaching the ... Read more>>

6 Tips to Minimize the Failure of Start-Up Call Centers

Posted by Shiva Gaur on Nov 08, 2017 06:12:43 pm
call center agents

If you are the owner of a call center company which you have just started, you need to be careful and follow the standardized procedures so that you do not have to face the difficulties. Call centers must be very specific about the services they are providing to their valued customers as the entire revenue depends on the same. They need to hire employees who are trained, highly-skilled, and hard-working and experienced enough to handle ... Read more>>

An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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