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Go4customer Blog

Technologies Re-shaping Call Center Services!

Posted by Prachi Priya on Apr 30, 2019 02:30:36 pm

In the past few years, we have seen many changes in the call center services, where the alterations are said to become better and modernize in the time to come. Nowadays, call center outsourcing has cloud communication and remote agents on the forefront and everybody is keen to look at the augmentations a business gets with new technologies and the introduction of numerous social media platforms. The use of Artificial Intelligence (AI),... Read more>>

Micro Coaching: The Growing Trend!

Posted by Prachi Priya on Apr 22, 2019 04:34:18 pm

A micro-coaching call center services are services where a supervisor coaches her/his agent for any specific customer interaction instantly. The process is far more effective than other training sessions and brings much better results for the business. This is the reason companies call micro-coaching the new trend in the customer support outsourcing industry. Imagine your manager calling you for a mistake that you did weeks ago and s... Read more>>

All you need to know about Global Call Center Outsourcing

Posted by Prachi Priya on Apr 18, 2019 12:49:01 pm
call center practices

Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global customer support outsourcing, it is also essential to note the global call centers have a market and key players. The motive of the latest study on the market size, status and predictions of call centers is presenting and developing outsourcing reach in United S... Read more>>

Call Center Outsourcing: Benefits that Debunks all its Myths

Posted by Prachi Priya on Apr 02, 2019 05:19:06 pm

The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business process outsourced, what would be the demand? Well, it is nothing more than business profitability and the reach to the audience, to ensure enhanced user-experience. Businesses outsource th... Read more>>

An insight into Call Center Outsourcing

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