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Go4customer Blog

Top 4 Reasons Why 24/7 Call Answering Service Is Essential for Businesses

Posted by Rahul Garg on Aug 30, 2019 12:21:25 pm

In this day and age, it is vitally important for businesses to provide constant communication line to customers so that inimitable solutions can be availed without much fuss. In simple words, business owners should be available round-the-clock to respond to customer calls. By and large, companies hesitate to provide 24/7 customer service because somewhere they have to compromise with their business’s bottom line. Now, the quest... Read more>>

Ways Start-ups can Progress with Call Center Technology

Posted by Prachi Priya on Aug 29, 2019 03:02:12 pm

Small businesses look for various measures to augment their services. In today’s globalized era, a business attains success when it pays emphasis on immediate response and timely results to customer queries. Customer satisfaction is very important to maintain your business brand image and thus, any threat to customer experience can be challenging to the company. Customers today want 24 hour call center services so that getting ... Read more>>

10 Actionable Tips for Customer Service Conflict Resolution

Posted by Guest Author on Aug 26, 2019 03:54:45 pm

In any type of business, conflicts will happen. Sooner or later, but they will come. Yet, conflicts themselves don’t have to be bad for your business. Alternatively, almost always you can turn them into something good. But it’s the way you react that’s the most important. The way you handle conflicts and try to resolve them will signify how it impacts your business. While talking about conflict resolution is e... Read more>>

Tips to Reduce Cyber Crime in Inbound Call Center

Posted by Prachi Priya on Aug 14, 2019 12:51:58 pm

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well. The security threats on a call center company are always high and inbound call center service is the easiest target. Why so? Well, inbound calls have more threat of cybercrime, as the... Read more>>

Ways Service Desk and Help Desk Services Support Business

Posted by Prachi Priya on Aug 12, 2019 10:13:06 am
HelpDesk Services

“Outsourcing was the bogeyman of the '90s. Protectionists portrayed it as an evil that would take American jobs away. Yes, some jobs did go offshore as people feared, but it made the global economic pie grow bigger.” Vivek Wadhwa There has always been a myth regarding outsourcing that it is an evil practice and may damage the business functions! However, it is a boon for the business and serves tremendously to ... Read more>>

Checklist to Finalizing the Business Telephone Answering Service!

Posted by Prachi Priya on Aug 09, 2019 12:01:28 pm

With the changing market demand, customer service landscape is changing. Customers’ today demand 24X7 services with a reliable partner to look after the business functions. Without having an adequate agent to answer the customers' calls, the business cannot justify getting back to the customers’ in a prompt manner. When we talk about telephone answering service, we mean telephone-answering agents’ who promise to... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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