Grappling with high operational costs? Still pondering about which transformational technologies you should invest your capital in to stay ahead of the learning curve? How to diligently manage cash stream, decrease carrying costs of inventory, and improve customer support and sales service? How to gain strong traction across your supply chain?
If these are your business challenges – they are not just about the cost; they are about improving your business processes while streamlining them and addressing the operational woes. By outsourcing to a reliable BPO outsourcing company, you can drive the desired business results.
Do you know? According to one of the leading research firm TechNavio, it has been forecasted that growing awareness about BPO services amongst the SMB's will impact the call centre business outsourcing market in the APAC Region through 2019.
What is Business Process Outsourcing?
Business Process Outsourcing (BPO) is the allocation of one or more business processes to a third-party service provider, who possesses, governs, and manages the selected processes based on well-defined and quantifiable performance metrics. The best BPO companies offerings are classified into two major groups: horizontal offerings (these can be leveraged across explicit industries) and vertical offerings (these require explicit industry vertical process expertise).
Importance of BPO Companies
The key driving factors that highlight the need for business process outsourcing companies are:
A dearth in expert-labour in some segments of the business process. An economical availability of workforce without comprising on the service quality. More probability to focus on the other crucial business processes. Helps you improve your overall business operations and processes.
Our BPO Company Methodology
We, at Go4Customer, work in close cooperation with clients to strategically plan and devise result-oriented BPO outsourcing methodology. Our process:
Collaborate: Engage closely with clients to map their expectations and design an effective process model.
Architect: Creation of program blueprint, while identifying and gauging probable, risks, and required solutions at every stage. An optimal solution, recruitment plan and other such mission-critical plans are clearly outlined.
Checkpoint 1: Expected results of the 'Collaborate' and 'Architect' stages are reviewed collectively by Go4Customer’s team of experts and the client to ensure plan blueprint is in line with the business objective and process transparency.
Organize: Key focus on the infrastructure and resource readiness for information transfer and subsequent operations. This phase also involves finalization of the training process.
Learn: In this phase process knowledge is diligently imparted to the team, thereby our BPO outsourcing firm ensures that each team member is trained meticulously. Plus, service level metrics are concluded and regulatory compliance is agreed upon as well as executed during this stage.
Checkpoint 2: This evaluation process primarily focuses on infrastructure and resource readiness before going live.
Implement: After the process goes live, our BPO company focuses to ensure that the process is going on smoothly, and loopholes related to the process are immediately detected and resolved.
Checkpoint 3: After the first 4 to 6 weeks (or as decided) of process delivery, an in-depth process evaluation is carried out to check the current status and progress of the live process and is thereafter handed over to the Operations team.
Why Choose Go4Customer as your BPO Company?
Go4Customer is among the best business process outsourcing companies delivering business value through result-oriented business process outsourcing solutions to organizations across different industry verticals.
We collaborate to assist you in clearly defining a far-reaching spectrum of quantifiable business results like augmented sales, improved customer satisfaction, higher market share, and improved productivity and more. Our BPO outsourcing solutions coupled with deep industry insights, operational excellence, and holistic approach to client engagement and comprehensive service offerings, enables us to deliver services beyond expectations.
Key Differentiators That Make Our Company Different From Other BPO Companies:
Higher-resolution rates Domain expertise with prime focus on explicit industry verticals, right from technical support services to BPO companies. A dedicated team of well-trained and professional call agents and technical experts. Next-generation capability based on customer and industry requirements and usage of scalable and innovative solutions including process automation, whilst pioneering business platforms that work seamlessly with the existing IT landscape and emerging technology assets. Our BPO Company maintains complete transparency in all BPO outsourcing processes. 24X7 operations through a uniform global process with multi-lingual support.
Are you thinking about maximizing your customer satisfaction, and gaining a competitive edge over your competitors? Contact our online representative to know more about business process outsourcing (BPO) services now!
Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
