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Go4customer Blog

Don’t You Have Clarity On Call Center Outsourcing? Check out These Tips!

Posted by Rahul Garg on Sep 10, 2019 05:09:16 pm

For business owners, making a call on outsourcing call center functions is quite tough because trusting a third party company to handle customer calls could go either way. However, if you have joined forces with a specialized call center service provider, you can expect high customer satisfaction and positive WOM. In case businesses decide to handle customer calls on their own, there is likelihood core competencies may not get proper... Read more>>

Blunders to Avoid in Lead Generation Services

Posted by Prachi Priya on Sep 07, 2019 12:44:44 pm

Every business knows the significance of leads and that it is the key to business success. Generating leads is crucial because it highlights the organic interest of people in your business service. Leads are prospects that showed curiosity in your business service and by generating leads, the business has the access to reach to the designated audience through the medium on online content, social media, websites, etc. These leads a... Read more>>

Top 4 Reasons Why 24/7 Call Answering Service Is Essential for Businesses

Posted by Rahul Garg on Aug 30, 2019 12:21:25 pm

In this day and age, it is vitally important for businesses to provide constant communication line to customers so that inimitable solutions can be availed without much fuss. In simple words, business owners should be available round-the-clock to respond to customer calls. By and large, companies hesitate to provide 24/7 customer service because somewhere they have to compromise with their business’s bottom line. Now, the quest... Read more>>

Ways Start-ups can Progress with Call Center Technology

Posted by Prachi Priya on Aug 29, 2019 03:02:12 pm

Small businesses look for various measures to augment their services. In today’s globalized era, a business attains success when it pays emphasis on immediate response and timely results to customer queries. Customer satisfaction is very important to maintain your business brand image and thus, any threat to customer experience can be challenging to the company. Customers today want 24 hour call center services so that getting ... Read more>>

10 Actionable Tips for Customer Service Conflict Resolution

Posted by Admin on Aug 26, 2019 03:54:45 pm

In any type of business, conflicts will happen. Sooner or later, but they will come. Yet, conflicts themselves don’t have to be bad for your business. Alternatively, almost always you can turn them into something good. But it’s the way you react that’s the most important. The way you handle conflicts and try to resolve them will signify how it impacts your business. While talking about conflict resolution is e... Read more>>

Tips to Reduce Cyber Crime in Inbound Call Center

Posted by Prachi Priya on Aug 14, 2019 12:51:58 pm

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well. The security threats on a call center company are always high and inbound call center service is the easiest target. Why so? Well, inbound calls have more threat of cybercrime, as the... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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