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If you are a business owner, you will always look for ways that can help you to increase business virtues with an input of minimal cost. Running a customer-centric business calls for an enhanced satisfaction level of customers, which can only be fulfilled with quality delivery of services with the close efforts of the workforce along with up-to-the-minute tools. Hence, practicing all sorts of business operations through in-house r... Read more>>
Over the past few months, work from home has become a need for all industries. Several companies have shifted to remote working, as the threat of COVID-19 transmission increased. Maintaining employee health and happiness along with customer satisfaction is a must. Thus, work from home is not a new thing anymore. Not even for BPO firms! However, are companies offering BPO services ready? Well, initially when the lockdown was an... Read more>>
Customer Resource Management (CRM)- is a software that is used to manage the applications of the business for various categories. Moreover, the software is used to serve the purpose of company’s process with business process services. The software is capable of handling the data pertaining to the interactions of a previous and potential set of customers, essential data, and propagates the attempts of marketing, sales, and custo... Read more>>
The call centers are meant to connect the customer with the brand over the medium of the preferred communication channel. The highly skilled agents are assigned to the other end of the communication channel to facilitate the call center services for offering support and resolution to customer’s raised set queries. In the way to attain the required results, the organization may come across shortcomings in the sense of professiona... Read more>>
Inbound call centers are highly accountable for bringing the business to an organization, which mostly revolves around delivering resolutions to the customer’s query over the preferred medium of communication. With changing times, several encounters of digitalization have come into the broad light. And these encounters are no less than a turn-up for the book to give way to the new regime of operating call center services, especiall... Read more>>
Outsourcing the business operation is no longer the latest term if expecting to outreach business opportunities. To serve the purpose and earn benefits from the same, the organizations are continuously looking for BPO services from third-party vendors. The BPO companies dealt with essentials that are enough to help the organization and let them earn benefits from the same. Being the outsourcing hub, India aims to provide essent... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
Telemarketing Services
India's influence in the international call center industry
