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Go4customer Blog

Is Outsourcing a Viable Alternative for Businesses Post Pandemic?

Posted by Sakshi Chaudhary on Jul 19, 2021 06:16:22 pm
call center

In the tough times of pandemic and worldwide lockdown, outsourcing demands continue to rise. According to a report by Business Wire, the outsourcing market value is expected to reach USD 397.6 billion by 2025. Several customer-centric organizations have witnessed the potential of the outsourcing industry and how it benefits their businesses. More than 65% of the companies turned to the top call centers in India for outsourcing custom... Read more>>

In-house Vs Outsourcing Lead Generation: Which Of Them Gives More ROI?

Posted by Admin on Jun 24, 2021 01:54:31 pm

Without business leads, any business will fall apart someday. Lead generation is a core component that determines the future of any business. In fact, 80% of corporate leaders agree that lead generation is their critical marketing strategy.     However, it is a business tactic that can be time-consuming and challenging, since there is no one-fit-for-all strategy if one talks about lead generation. Every business is unique, so t... Read more>>

AI-Powered Chatbots – A Partner That Can Grow Your Revenue in Millions

Posted by Sakshi Chaudhary on Jun 09, 2021 05:10:06 pm
ai chatbot

Are you running an online business? Do you receive frequent queries related to your products/services from prospective customers? If yes, you must be aware of how important it is to engage with online customers and answer their queries. It doesn’t matter how good your products and services, a slight delay, even if it is in a fraction of seconds, can push them to your competitors in no time. Selling merchandise online means esta... Read more>>

Is India Still a Good Option for Call Center Services?

Posted by Vaishnavi Verma on Apr 16, 2021 11:41:30 am

Several organizations dealing with customers at the front end require additional support to draft the results in the favor of their business. Here, in most cases, the support revolves around offering human support to communicate with customers and handle their queries. Hence, to ease the efforts, organizations are seen outsourcing their call center services to countries like India, US, Philippines. These countries have known expertis... Read more>>

Security Tips for Call Centre Outsourcing Companies

Posted by Prachi Priya on Mar 31, 2021 10:31:36 am

Reaching the designated sales goals in today’s competitive epoch isn’t the same as before. It is hard to live up to the customers’ rising expectations. However, following some key factors, call centre outsourcing firms can maintain an enriched customer experience. Most companies outsource their secondary responsibility like IT functions, customer support, help desk, etc. to an outsourcing call centre company. Since outsourced p... Read more>>

Outsourcing Customer Loyalty Programs: Things to Know

Posted by Prachi Priya on Mar 22, 2021 11:57:42 am

Turning customers into loyal partners isn’t easy. Every company cherishes converting leads into customers to expand the business reach. However, it takes efforts to earn customer loyalty and maintain the same in the future. In today’s rapidly changing era, the right initiative and strategy help convert leads. A well-strategized customer loyalty program can be the key to building a strong customer-business relationship and im... Read more>>

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