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Go4customer Blog

Is India Still a Good Option for Call Center Services?

Posted by Vaishnavi Verma on Apr 16, 2021 11:41:30 am
Call-Centers-India

Several organizations dealing with customers at the front end require additional support to draft the results in the favor of their business. Here, in most cases, the support revolves around offering human support to communicate with customers and handle their queries. Hence, to ease the efforts, organizations are seen outsourcing their call center services to countries like India, US, Philippines. These countries have known expertis... Read more>>

Security Tips for Call Centre Outsourcing Companies

Posted by Prachi Priya on Mar 31, 2021 10:31:36 am
Call-Center-Security

Reaching the designated sales goals in today’s competitive epoch isn’t the same as before. It is hard to live up to the customers’ rising expectations. However, following some key factors, call centre outsourcing firms can maintain an enriched customer experience. Most companies outsource their secondary responsibility like IT functions, customer support, help desk, etc. to an outsourcing call centre company. Since outsourced p... Read more>>

Outsourcing Customer Loyalty Programs: Things to Know

Posted by Prachi Priya on Mar 22, 2021 11:57:42 am
Customer-Loyalty-Programs

Turning customers into loyal partners isn’t easy. Every company cherishes converting leads into customers to expand the business reach. However, it takes efforts to earn customer loyalty and maintain the same in the future. In today’s rapidly changing era, the right initiative and strategy help convert leads. A well-strategized customer loyalty program can be the key to building a strong customer-business relationship and im... Read more>>

Customer Care Services - A Must for Online Retailers

Posted by Vaishnavi Verma on Mar 18, 2021 02:47:32 pm
customer-service-call-center

Customer service and grievance handling are quite different terms when it comes to offering customer support services in the retail industry. Customer care service is accountable for assisting the customer throughout its life cycle in association with the particular brand, whereas grievances registered through the call center services are specifically dealt with the offering of resolutions to raised concerns regarding product/service... Read more>>

5 Things to Keep in Mind When Recruiting Candidates Using Outbound Call Centre Services

Posted by Vaishnavi Verma on Mar 12, 2021 12:03:55 pm
outbound call centers services

Are you looking for executives to join your business operations in different job roles? If yes, all you need is a handful of support from the recruiting department. In today’s time, it is often seen that organizations are facing difficulty in managing business’s core competencies due to distractions of handling other departments from the same office space. Hence, to ease such situations outsourcing the recruitment serv... Read more>>

Business Processes that Companies Prefer to Outsource

Posted by Vaishnavi Verma on Feb 11, 2021 12:38:06 pm
business-process

Is your company outgrowing in size? Are you facing trouble in managing the business operations? Well in that scenario, the only way to manage the business is to outsource the services to a business process outsourcing company. BPO outsourcing companies are known to cater to the requirements of the organizations and reaching a wider audience in less than the expected time. If you feel that your business needs some external suppo... Read more>>

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