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Go4customer Blog

Six reasons why Inbound customer service is pivotal for the retail industry

Posted by Anushka on Oct 01, 2020 02:38:09 pm

One domain that witnessed an inevitable boom, even in such tough times, is the retail and e-commerce industry. With families locked indoors, the delivery network of e-commerce and retails channels ensured the sustenance and safety of everyone. Moreover, several online businesses reported profits in their FY quarters, thereby inspiring other companies to follow the same footsteps and adopt online selling and marketing strategies for thei... Read more>>

Customer Service Outsourcing in BFSI Industry to Transform New Way for Business

Posted by Vaishnavi Verma on Sep 18, 2020 12:36:41 pm

The advent of technology in each sphere of business is leaping in the forward direction with the latest set of profound technologies and tools. The industries indulge in software development, and mobile development services are seen stepping into customer support outsourcing. But visualizing the challenges and changes, organizations residing under the domain of BFSI have started to safeguard their solutions and their applications.... Read more>>

How Businesses Can Improve Their Inbound Customer Service

Posted by Anushka on Sep 14, 2020 12:27:42 pm

Good brands always excel at customer service. If you have a favorite brand, you don't just love them for their products and services, but it is because of the unbelievable offers you receive, the high-quality services you adore, and the fact that they simply excel in customer service. For customers, the quality and price don't hold that much meaning, but the relationship they built with the brands does. And, this is wha... Read more>>

Best Practices to Follow While Outsourcing Call Center Inbound Services

Posted by Vaishnavi Verma on Sep 11, 2020 07:01:17 pm
call center inbound

The call center is meant to connect the customer with the brand in no time with the purpose to offer satisfactory solutions to their raised query over the preferred channel of communication i,e; phone call, email, chatbots, and many others. Today, we live in a technology expedition world, where one can observe constant changes and demands for implementations. To bridge this unvalued gap between brand and end-user, the organization... Read more>>

Business Process Services In The Banking Sector: Importance And Its Prospects

Posted by Admin on Sep 04, 2020 12:20:11 pm
bpo services in the banking sector

Business process services have been around for centuries, but it is only now that companies and organizations are realizing their true potential. BPO services can empower the overworked and under-resourced companies, help them cut costs, and add value to the existing services. Just like all the other domains and institutions, financial houses hire companies providing business process services to streamline their products and services... Read more>>

Restructure your business post pandemic with BPO services in India

Posted by Admin on Aug 27, 2020 05:05:40 pm

Today’s global economic crisis has created unbelievable challenges for businesses around the world. Companies and business leaders are struggling to stay afloat and survive through these uncertain times. The only safe harbor companies can confidently land on is their customer pool. This is particularly the largest income item for businesses. Customers, therefore, can help you pass through this storm. With the rapidly trimming w... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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