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With India reopening after the pandemic, enterprise spending on business process outsourcing (BPO) is projected to increase at a compound annual growth rate (CAGR) of 5.8% to reach $8.8 billion by 2025 as knowledge-based and vertically specific processes are increasingly being outsourced. Over the years, the BPO industry has become one of the fastest-growing industries. Now BPO services are driving innovations and bringing immense value... Read more>>
Nowadays, Inbound call center services are taken up by many reputed organizations. These services help companies in numerous ways, one of which includes retaining customers. Having efficient inbound call center services lead to incredible customer building and customer satisfaction. Many organizations consider hiring inbound call center services to build a better customer base. But the perks are not just limited to that; there ... Read more>>
Since the arrival of Industrial Revolution 4.0, business process outsourcing services have been reinvented, thanks to intelligent workflows and the use of automation, artificial intelligence, cloud, and many other emerging technologies in the BPO services. Digital innovations and technologies have created a vast scope of opportunities for Industrial leaders. When it comes to the ITES (Information Technology Enabled Services) in... Read more>>
As a trend, outsourcing call center services has certainly brought about a paradigm shift in the way industries operate, and as a result, call centers have given way to new calls in customer service areas. Over the years, companies have learned that providing good customer service isn't a necessity simply because they have customers. Rather, it is an opportunity to grow the business. In this article, ... Read more>>
With the emergence of call centers in the corporate world, there is a vital need to estimate call center performance. Nowadays, no matter what business you operate or manage, your customers' experience is the most crucial factor that decides your success. Measuring the performance of your call center services offers a lot of benefits. It helps you understand the progress of your business in terms of both growth and profit. ... Read more>>
The global market size of business process outsourcing has reached USD 232.32 billion in the year 2020 and is expected to grow further with a compound annual growth rate (CAGR) of 8% till the year 2028. These statistics reflect the increasing focus and interest of organizations towards business process outsourcing. But many companies still hesitate to hire BPO companies as they are concerned about security risks and the safety of their ... Read more>>
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India's influence in the international call center industry
