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Go4customer Blog

Top 10 BPO Companies in Bhopal

Posted by Janvi Anand on Jul 12, 2024 03:16:07 pm
bpo companies in bhopal

The BPO services market has been especially promising over the past years especially in India where it was estimated to reach up to $38 billion in 2021. India's outsourcing market accounts for 56% of the world BPO industry and the country is now known as the outsourcing hub of the world. It brings all the possibilities that a BPO industry requires such as skilled man power, cheap cost and supportive policies offered by the governmen... Read more>>

Outsourcing Back Office Services: Benefits and Best Practices

Posted by Janvi Anand on Jul 05, 2024 12:19:47 pm
Outsourcing-Back-Office-Services

The current back office process outsourcing stands out loud as an unqualified hit and is one of the most successful outsourcing initiatives that 80% of organizations globally have had. Outsourcing on the other hand is the practice of contracting out functions that are peripheral or not a core competence of the organization to specialized outside firms with an objective of lowering the total cost, increasing efficiency and repositioning ... Read more>>

How Government Call Centers Are Streamlining Citizen Services?

Posted by Janvi Anand on Jul 04, 2024 05:49:14 pm
How-Government-Call-Centers

The rising need for customer-oriented government services has placed a great emphasis on the importance of call centers in enhancing the quality of the citizen-government relations. For instance, in the American Customer Satisfaction Index (ACSI) released in 2018, the federal government is seen to be 7 to 8 points below the national average in industries’ customer satisfaction. This highlights the importance for government agencie... Read more>>

Mastering Inbound Customer Support: Best Practices for 2024

Posted by Janvi Anand on Jul 01, 2024 06:11:12 pm
Mastering-Inbound-Customer-Support

Inbound customer support is very important to be mastered in 2024 because it concerns directly brand affectation and revenue. Today’s clients are demanding immediate, bespoke and convenient access over the internet or other media. Satisfying these expectations can severely improve customer satisfaction and lead to more business and repeat customers. On the other hand, poor customer support can result in customer dissatisfaction, n... Read more>>

Top 10 BPO Companies in Pune

Posted by Janvi Anand on Jun 26, 2024 09:51:44 am
Top-10-BPO Companies-in-Pune

The cultural and educational capital of India ‘Pune’ has become one of the growing markets for Business Process Outsourcing firms as it holds better resources, infrastructures and business atmosphere that a BPO firm requires. Pune has already emerged as one of the most attractive cities that can offer numerous advantages to businesses that decide to work with BPO companies – at present, there are over 1000 BPO companie... Read more>>

The Ultimate Guide to Travel and Hospitality Call Center Services

Posted by Janvi Anand on Jun 24, 2024 12:28:58 pm
Ultimate-Guide

The travel and hospitality industry is a huge industry worldwide and has a global impact; it is estimated to boast of more than 1. 4 billion international tourists in the year 2019, and this figure contributed to the global hospitality receipts of $8. 9 trillion in revenue. This is because as the industry advances, then the question of service delivery to the clients becomes a make or break activity. Thus, call center services are cruci... Read more>>

How Inbound Call Centers Can Enhance Your E-commerce Business?

Posted by Janvi Anand on Jun 19, 2024 02:41:38 pm
How-Inbound-Call-Centers

This industry has grown at an unrelenting pace in the recent past years with the world sales projected to go past $6.5 trillion to $5 trillion by the end of the year 2023 from its current value of $3.9 trillion in 2020. Amidst this rapid growth, one crucial aspect stands out as a key differentiator for businesses: customers. Inbound call centers are those call centers that offer direct services for answering and handling customer calls,... Read more>>

Top 10 BPO Companies in Gurgaon

Posted by Janvi Anand on Jun 17, 2024 05:41:47 pm
BPO-Companies-in-Gurgaon

Gurgaon is one of the booming industrial cities in the National Capital Region (NCR) of Delhi that has become an ideal outsourcing city for BPO. Gurgaon has become the dreamland for job seekers and entrepreneurs as they have more than 60 business city centers and more than 150 companies of the Fortune 500. The BPO sector among some other industries has benefited so much in its growth of the city’s economy.   The BPO sec... Read more>>

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