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Healthcare Insurance

Unlock Exceptional Customer Experience with India's #1 Contact Center Service Provider

Transform your customer interactions with Go4Customer's Contact Center Services! Gain the competitive edge with our comprehensive omnichannel support.

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Trusted Partner to 5,000+ Businesses in Various Industries

Through strategic collaborations with industry leaders, Go4customer has honed its contact center services into versatile building blocks, empowering businesses to elevate customer satisfaction rates across diverse portfolios.

Efficient Contact Center Services for Diverse Needs

Revolutionize customer connections with our dynamic contact center services, custom-built to meet diverse business needs. Elevate experiences, streamline operations, and amplify satisfaction with our tailored, effective services.

  • 3x Enhanced Customer Experience

  • 45% Increased Agenct Efficiency

  • 80% Better Exposure to Business Insights

  • 90% Quality Assurance with Cloud & AI Integration

  • up to 70% Cost Reduction and Tailored Plans

Future-Ready Contact Center Services

For years, we've helped businesses across industries achieve their desired outcomes through our award-winning contact center services.

Inbound and Outbound Calls

Our comprehensive call center solutions ensure seamless communication, whether receiving or making calls. With dedicated resources and cutting-edge technology, optimize your interactions effortlessly.

  1. Smart call routing
  2. Advanced call analytics
  3. Personalized customer interactions

Email Support

Elevate your customer service through efficient email support. Our team ensures timely, informative, and personalized responses, enhancing customer satisfaction.

  1. Quick response times
  2. Tailored email templates
  3. 24/7 support availability

Live Chat Support

Instant, real-time support is at your customers' fingertips with our live chat services. Drive engagement and resolve queries promptly for enhanced user experiences.

  1. Instant problem-solving
  2. Multilingual support
  3. Customizable chat widgets

Social Media Support

Leverage social media for responsive customer service. Our experts manage interactions across platforms, maintaining your brand's reputation and engagement.

  1. Rapid response on social platforms
  2. Online reputation management
  3. Proactive customer engagement

IVR Systems

Streamline your customer interactions with Interactive Voice Response systems. Our IVR solutions offer efficient call routing and quick query resolution.

  1. Customizable menus
  2. Automated call handling
  3. Multi-level IVR options

CRM Integration

Integrate and streamline customer data with your operations seamlessly. Our CRM integration enhances efficiency, ensuring a unified approach to customer interactions.

  1. Unified customer data
  2. Enhanced customer insights
  3. Automated workflow processes

Helpdesk Services

Efficiently resolve customer issues with our comprehensive helpdesk services . Our dedicated support team ensures swift solutions and customer satisfaction.

  1. Ticket management system
  2. Knowledge base support
  3. Escalation protocols

Customer Feedback

Gain valuable insights into customer experiences . Our feedback mechanisms enable gathering, analyzing, and leveraging customer input for continuous improvement.

  1. Feedback analytics
  2. Surveys and polls
  3. Actionable insights

Technical Support

Resolve complex technical issues seamlessly. Our dedicated team provides robust technical assistance, ensuring smooth operations for your customers.

  1. Skilled technical experts
  2. 24/7 troubleshooting
  3. Remote support capabilities

Drive success with our 36+ Indian and
3 global BPO delivery hubs

Need we say more?

  • 20+ years of experience
  • 3500+ highly trained agents
  • Market-friendly pricing
  • Real-time Reporting
  • 24*7*365 days availability
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Go4customer - The Most Reliable Contact Center Service Provider

  • 20+ Languages

  • 2500+ Agile Minds

  • 2 Decades of Experience

  • 90%Customer Satisfaction

  • 4X HigherSales Appointment

  • OmniChannel Support

Award-Winning Call Center Solutions

Go4customer awarded BPO of the Year 2023 by the BrainAnalytics

Go4customer awarded

  • BPO of the Year 2023

    at the BPO & Contact Centre Summit 2023

What’s More?

Experience the 'more' factor with Go4customer – one of the renowned contact center service providers that goes beyond expectations. Seamlessly fuse technology into your operations, surpassing competitors with unparalleled customer experiences and a tech-driven edge.

Auto Dialers & Smart IVRs

Outsource your contact center needs to us for a seamless, automated outbound calling experience using intelligent auto-dialers. Our solutions filter out junk calls and direct genuine connections while setting up efficient IVR menus for streamlined departmental routing.

Medical Billing & Coding

Maximize Sales and Support

Maximize sales and support by integrating your contact center with 25+ CRM platforms like Salesforce. Improve agent efficiency with call distribution and empower supervisors with features like call whispering and barging for enhanced assistance.

Data Entry & Processing

Regularly Improve your Contact Center

Elevate your contact center's performance by recording and accessing calls for training and insights, along with in-built call management systems for better agent supervision. Gain real-time data and insights into agent activity, performance, and lead generation.

Health Information Management

Boost Security with End-to-End Encryption

Ensure data security with enterprise-grade encryption, 99.99% service uptime, and 24x7 support. Rest easy with robust firewall protection, guaranteeing added safety and privacy, shielding your business from potential data breaches.

Appointment Scheduling

Seamless Transition to Cloud Contact Center

Transition effortlessly from on-premises to our Cloud Contact Center, leveraging our Tier III data centers MeiTy empaneled for seamless migration. Experience a smooth shift, ensuring reliability and scalability with our advanced cloud infrastructure.

Claims Processing

Get Ahead of Competition with Generative AI

Experience next-level customer support with our integration of Generative AI, revolutionizing your service capabilities. Enhance customer experiences through AI-driven solutions, providing proactive and personalized support to elevate satisfaction and efficiency.

Patient Billing & Invoicing

Why Choose Go4customer for Contact Center Services?

Embrace the game-changing advantages of Go4customer's Contact Center services—your gateway to streamlined operations, cost savings, and business success!

  • End-to-End AccountabilityExperience comprehensive ownership from start to finish. Go4customer ensures seamless processes, taking full responsibility for delivering exceptional results, every step of the way.

  • Increased ProductivityMaximize operational efficiency with Go4customer's services. Boost productivity through streamlined workflows and optimized resources, ensuring higher output and better outcomes.

  • Advanced TechnologyEmbrace cutting-edge solutions that propel your business forward. Go4customer leverages advanced technology, offering innovative tools to enhance your operations.

  • Faster Time to MarketAccelerate your go-to-market strategy with Go4customer's agile approach. Our services are designed to expedite processes, reducing timeframes and ensuring swift product or service launches.

  • Improved Customer SLAsElevate service levels and exceed expectations. Go4customer enhances your SLAs, ensuring prompt, high-quality support that delights customers and fosters loyalty.

With Go4customer Contact Center services, you get

  • 60% Faster
    time to market

  • 35% Less
    infrastructure costs

  • 100% Migration
    success to cloud

  • 80% Boost
    in call handling efficiency

  • 88% Fall
    in vendor ticketing

  • 90% Decline
    in abandoned calls

So what are you waiting for?
Join the revolution of transforming customer experience!

Leading the BPO Industry with Client Success Stories

Discover the transformative power of Go4customer's Call Center Outsourcing Services through illuminating case studies in the healthcare sector that showcase real-world success stories, setting the standard for excellence.

FAQs

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.