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Propitious Business Communication with Dependable Email & Chat Support

Win hearts of customers of all ages with Go4customer’s email & chat support services.

Please your customers by providing a high quality service experience

Staggering Email & Chat Support Services

Email & Chat Support to Help Your Business Prosper

The existence of any business relies on the happiness of customers. That’s the prime reason why business owners must focus on delivering blue-chip products so that customer experience can be enriched.

“Customer experience isn't an expense. Managing customer experience bolsters your brand.”
Stan Phelps

Customers today are empowered and aware, they know their position in the marketplace and aren’t hesitant when it comes to deploying their power to make or break a business. With easy access to the internet and an awareness about the rapidly escalating competition in the business world, customers have high expectations when it comes to product as well as support service quality. Sometimes, product-related issues arise from nowhere and cause unnecessary trouble to customers. To get things back to normal, customers approach the company with the expectation of quick one-stop solutions.

Every single customer support request is an opportunity to show how credible your business is. Of course, customers might not leave your brand after just one single instance of poor service experience, but they will certainly cut all ties if you make a habit of rendering inferior customer support.

Indubitably, the telephone channel is the favorite support medium of customers, but it doesn’t mean this factor can write off the salience of other service mediums like email, chat, etc. Great customer support can be that extra oar to surge through the tough tides of market competition and consumer expectations. This is the reason why segments like Chat & Email Support need to be seamless, ensuring that customers get expeditious assistance as and when required.

Besides high response and resolution time, the other factor that goes against the voice channel is ‘No call transcript for customers.’ This means if customers come across the same problem in the future, they will have to initiate service interaction again. Obviously, this affects customer experience negatively.

When your customers will get expeditious assistance, they will feel cared for and when they do feel this, they can’t be easily lured by your competitors. In the competitive landscape, your customers don’t just judge you for the quality of your products but also support services.

Even when your products are at par with international quality standards, a bad support system will weaken your customer base. To establish and maintain your position in the market, you can’t choose between product and customer support quality; to thrive, you have to carry both of them as weapons in the commercial battlefield.

Hence, the prominence of email & chat support channels amplifies. All in all, an amalgamation of traditional (email) and modern (chat) service channels could be decisive for seamless business growth. We realize how crucial customer email and chat queries are, which is why we have devised processes that can appropriately and accurately respond to them. Our aim is to not just respond to customer queries, but deliver world-class service that delights your customers and compels them to not just come back, but highly recommend you to the world at large.

Expeditious Services for Happy Customers

We can help you build a brand image that will strengthen your position in the market via real-time inbound services for Email and chat support. Your customer/client Emails will be managed by a team of professionals, who would make sure that every communication brings profit to your business. Apart from this, we ensure that the problems shared via Emails and chat are immediately escalated to the concerned department, boosting your business’s FCR (First Call Resolution) rate. We overview and manage customer support for your business and work like an extension of your enterprise.

Following-up every query and issue without any delay, we handle the grievances and questions of your customers to give your business an edge over competitors. Experienced and professional, our agents will ensure that your customers aren’t ever disappointed or dissatisfied with you.

Is it Possible to Fortify Customer Base via Email & Chat Support Services?

While handling customer support operations, the main focus is always on attaining high CSAT score. As far as email and chat support channels are concerned, these mediums secure higher customer satisfaction as compared to the phone. This may have caught you off guard, but it’s true.

According to the report by Econsultancy, the chat support channel secures customer satisfaction up to 73%, while the email support channel guarantees the CSAT score by 61%. These numbers are far higher than customer satisfaction ratings of the telephone channel, which hovers around 44%.

Why Go4customer?

  • Round-the-clock customer support dedicated to boost your market reputation and profits.
  • Enhancing brand loyalty by strengthening the online as well as offline sales process.
  • Promptly handling queries for expeditious resolution.
  • Instant response to customer’s chats and Emails.

As revealed by Forrester, 54% of customers avail solutions to product-related issues through the email support channel.

If stats on the internet are to be believed, 81% of customers avail chat support service when they need immediate help with respect to products.

So, yes, it is possible to fortify your customer base via email & chat support services. Plus, when you have a specialized service provider like Go4customer onboard, chances of buttressing the customer base get brighter.

Why Choose Only Go4customer For Email & Chat Support Services?

These days, customers can opt for any service channel, as all that matters for them is the delivery of quick and reliable solutions.

Currently, email & chat support channels are the two major service mediums where customers love to come and avail solutions. However, delivering fabulous email support and chat support service experience isn’t easy, until all the necessary resources are present at your disposal.

Go4customer has everything that is required for building up the brand image of our precious clients. Our team of email support and chat service agents doesn’t hesitate to go the extra mile, as the main aim is uplifting customer experience.

We have been keeping the trust of thousands of clients for 19 years. So, if you are really seeking a preeminent email & chat support service provider, join forces with Go4customer!

We have exactly what you need for realizing your vision, and share your unbridled passion for success!

Key Differentiators

Amazing multichannel support experience for customers

Quick resolution to support queries

Pared customer defection rate

Access to state-of-the-art technology

Why Us?

Different customers have contrasting preferences with regard to service mediums, but providing one-stop resolutions is what companies have to do to save their business’s integrity. With the help of Go4customer, businesses can easily deal with support requests coming via email, live chat, etc. with aplomb as we are famous for our unrivaled email and chat support services.

Eye-catching Benefits of Availing Our Email & Chat Support Services

  • 100% Customer Satisfaction

  • Notable reduction in the overall customer service operational cost.

  • Round the clock assistance.

  • High customer loyalty.

How Go4customer’s Email & Chat Support Services X-formed Businesses

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.