Call Center Outsourcing India

The Gateway to Success with Outsourced Call Center Services

The digitalized age is the new podium for outcasting the manufactured products by businesses. The technology is expanding as a galaxy, so do the audience! In order to cultivate the crop of business, the organization needs to endorse every viable measure. How is it possible? Well is the answer outsourcing a call center?

A reliable outsourced call center can help a lot in boosting the business efficiency and resolving all possible hurdles, thus selecting the correct call center outsourcing company is vital. The need to glean scintillating is the aim that each organization should pursue. Logical thinking, critical planning and state-of-the-art are the wheels that are needed to gear up the output-driven venture with optimized call center outsource facility and profound technical implementations like AI-based chatbot. To solve and sort are base obligation to keep driving the vehicle of wisdom through outsourced call centre services. The customer satisfaction and timely delivery mark the fame or fall of the effort for an organization.

World’s outgrowing mechanism is leaping forward with technology and here we at Go4customer provides call center outsourcing India help you to minimize your problems and maximize your benefits. The witty moves and core understanding of business values are the prime requirements that add assets to the output, driven by functionality and services administered. With the advent of technology, the step to success is travelling with coarse of automation. Extort to services are no more constraint in manual folders instead, they are crawling over the inches of screen. So for a smart move you should choose services offered by call center outsourcing India from Go4customer for all your business needs.

What is Call Centre Outsourcing?

Lack of resources and staff often leads to downsizing the team and core qualities of the project. Thus, these consequences act as menace resulting in enigmatic puzzles. In order, to cope up the need of staff expertise in the domain and heavy flow of demand in the market, call centres outsourcing act as a panacea. Call centre outsourcing companies are the need of each organization ranging on the scale of Start-ups to matured Multi-National Companies. In the frame, Contracted or leased Business Process Outsourcing Executives, nurtured for propagating the core competencies extend their hand to work efficiently, which further bolsters in advocating the organization’s digital image through online reputation management services. Outsourced call centre companies help firms in augmenting their customer satisfaction well, as expert agents understand the customers’ requirements and answer accordingly.

In recent research, the Site Selection Group estimated the workforce in the US over 3 million for the call center. The reports are enough to trace the outgrowing of economy hunting for the talent to accelerate the business requirement. Therefore, these are the major factors influencing the need for outsource call center companies:

Accessibility of Agents
Optimized Product Quality
Customer Interaction by Professionals, Expertise in domain given by outsourcing call centres.
Hands-on practice with latest technologies such as AI-based Chatbot and IoT

What is the Need for Outsourcing Call Center Services?

The data in the digital industry is growing at the exponential rate, spawning the convenience in market recognition. When the customer is more, and in-house executives lack in the count, the need for call center outsourcing India companies arose. The Call Center executives are outsourced to clients pertaining to their requirement on the basis of the project.

It is significant for 5 reasons:

Are you exceeding in quality and quantity of data where your internal unit need aid in handling further call logs?
Do you require more executives for your customer support service?
Do you require outsourced call center services in business strategies to grow expeditiously?
Do you require well-trained Professionals to inflate the results?
Do you require 24*7 assistance from offshore resources to lighten up the burden of the organization?

How to approach for Call Center Outsourcing India?

Once, the organization is all fix for hiring call center outsourcing India vendors, there is an ordeal to approach the aid for right doors of outsourcing service. The organization need to amend the checkboxes. This revision will further bolster in understanding actual and factual demands of market and conglomerate.

The correct approach and intense planning help to accelerate the business output through outsourced call center services. The following checkboxes should be revised for approaching outsourcing services at shores

Understand the ground call for the need for outsource call center services.
Consolidated data and details of the project.
Use the Big Data for compassionating sole objectives.
Re-consider the skill set.
Circulate the quotations.
Hire the outsourcing service that meets the demand of Call Center Executives.
Re-evaluation.

How to Know Your Customer’s Obligations?

The call centre outsourcing services are fall of efforts if it is failing to complete the necessities of the targeted customer. Therefore, knowing and acknowledging the customer and its need are worth accessing. The key points are needed for understanding the gravity of their situation and thus carry out the best for up-to-the-minute proceedings.

Thus, the call centre outsourcing companies can go through the following keynotes:

Understand the need of the targeted audience.
Provide 24*7 assistance through outsourced call centres.
Cost Assimilation.
Scan Call Center Outsourcing services.
Multi-Lingual Support for diverse customers.

Go4Customer Is Your Solution to Call Center Outsourcing India

Efficient call centers can make or break your business. That is the power of an experienced and renowned call center outsourcing India company. Smart and successful organizations have realized this true potential and chosen Go4Customer as their preferred outsourcing partner. We’re known as the best call center outsourcing India company, streamlining your business operations, thereby achieving a high rate of business growth and profitability, and improving customer satisfaction and retention rates. Using our multi-channel call center services will help you stay connected to their customers at all hours of the day. Our services can reinvent your customers handling process, no matter the industry domain. Being the top company for call center outsourcing India, our services will be highly profitable for your business. Our promise and assurance will help your business achieve heights of success while rendering positive customer service at all times.

We’re a proficient call center outsourcing in India company, and our core competency lies in offering quality services. We understand that every customer is different, therefore, our services are customized for their needs, meet your business expectations, and ensure maximum satisfaction.

For us, there is nothing more important than maintaining the reputation of our clients. Therefore, our services are customized to suit the needs of various clients simultaneously. This is what crowns as the best call center outsourcing India company. Our wide clientele speaks volumes about our operations and the way we conduct them.

Why choose us!

Trusted by customers around the globe

We have a positive reputation worldwide, servicing clients in countries like the United States, the United Kingdom, Australia, and the UAE. Save your efforts of searching for a good call center outsourcing India company, and let us multiply your sales and revenue figures. We initiate performance checks and other customer management reports to make sure our services are top in the competition. Our agents are skilled in handling all sorts of customers, so you don’t have to worry about it.

Quality services ensured

There is a reason why we are a preferred service provider for call center outsourcing India. We offer our clients with agents adept in their knowledge, modern infrastructure, and state-of-the-art technologies for better performance and results.

Reports and analytics

Our skill-based reports cover a wide aspect of customer needs. Our team maintains a cordial relationship with customers, solving all their issues by a minute’s hand. This is what makes us a preferred company for call center outsourcing India. We offer detailed reports and analysis of agent performances so that you have a gist of what’s happening. We employ a modern infrastructure, necessary technology, and all the required equipment to help you stay ahead of the competition.

Modern infrastructure

We employ modern infrastructure and technologies that ensure speedy solving of customer issues and complaints. Our systems are configured for handling all sorts of customer queries. Go4Customer is a top call center outsourcing in India, handling customer calls 24/7 with minimized call abandonment rates.

Experienced and Talented Staff

Our biggest strength is our experienced call center agents that can provide valuable information to the customers and ensure their complete satisfaction. This knowledge leverages businesses to stay ahead at all costs, therefore, our reputation as the top call center outsourcing in India company.

We Are Here to Take Care of Your Customers

As a company offering outsource call centre services, we deeply understand the challenges faced by the organizations in fostering the facilities and embarking far-reach customers to sort their queries. We are aware of the hurdles that come across the organizations to avail 24*7 services to their offshore customers and clients. So, we are here to take care of your Call Centers and saving time and escalating the brand value through our Customer Care Managers.

We buttress great care in coddling your brand and needs with a vision to bolster you in becoming the pole star at the pandemic platform!

Call Center Outsourcing Estimated Cost in the Year 2020-21

Number of employees	General Set-up Price in US (Per Hour)	Price When Outsourced to Go4Customer (Per Hour)
10	$220-$280	$60-$80
20	$440-$460	$120-$160
30	$660-$840	$180-$240
40	$880-$1120	$240-$320
50	$1100-$1400	$300-$400
60	$1320-$1680	$360-$480
70	$1540-$1960	$420-$560
80	$1760-$2240	$480-$640
90	$1980-$2520	$540-$720
100	$2200-$2800	$600-$800
	Save Upto %	72.72%

Call Center Outsourcing FAQs

What is call center outsourcing?

Call center outsourcing is the practice to facilitate resources to the organization, from the third-party entity.

Call center outsourcing companies act as a bridge for connecting the resources amid organization and its span of the potential client, via the services of the call center.

Call center outsourcing performs on the behalf of a host organization, with full means of responsibility and resources to escalate the rate of the business’s productivity by focusing on notes of customer support.

Generally, the outsourcing company focusses on delivering Inbound call center services and outbound call center services, which are crafted by the team of professionals, expertise in the domain.

What is the Need for Outsource Call Centers?

Customers are the prime concern for any business. With the right company for call center outsourcing in India, your business can deliver exemplary services with optimized output. Reputed call centers outsourcing companies improve customer engagement rates, chart success for your business.

Why is it Cheaper to Outsource Call Center Services?

Outsourcing is an enterprise synonym for affordable services, expert knowledge, talented staff, round-the-clock availability, and customer satisfaction. That is why most companies prefer outsourcing customer handling services to call centers since the agents over there possess the technician know-how of the process. Also, you’ll get to hire people expert in the domain at a far less cost than an in-house team.

Call Center Outsourcing Estimated Cost in the Year 2019-20

Comparison of Cost Input: In-House VS Outsourced Call Center
Set-Up Cost in the US (Approx.)	Outsourced Cost in the US (Approx.)	Save Upto %
$22 to $28 (Per Hour/Agent)	$5 to $8 (Per Hour/Agent)	72.72%

The set-up cost of the call center in the US ranges around $22 to $28 per agent/hour. Whereas, call center outsourcing companies in India like Go4Customer will cost you around $6 to $8 per agent/hour, which lands the difference by saving upto 72.72% of incurred cost.

What types of services do call center outsourcing offer?

Call center outsourcing offers a variant of services to the organization working on the integration of customer service.

Generally, the call center outsourcing services are categorized into two main sections:

Inbound Call Center Services: In this, the calls are catered that are made from the end of the customer to gain knowledge about an offer or for having after-service and technical support for the product.

Inbound call center outsourcing offers the following set of services:

Help desk services
Customer service
Call answering
Inbound sales
Technical support

Outbound Call Center Services: In this, the calls are created from the end of executives to carry out the experience of sales and survey to the customer, on the behalf of an organization. Outbound call center outsourcing offers the following set of services:

Customer survey
Appointment scheduling
Telemarking
Third-party verification
Lead generation

How to choose a call center outsourcing company for your business?

Lack of in-house experts and experience in handling calls raises the demand for call center outsourcing companies.

When the organization is planning to choose its perfect outsourcing partner, it should ponder on its core capabilities rather than swinging around every other source.

The organization can follow the following steps, in order to choose the call center outsourcing company:

Circulate the tender among best call center outsourcing companies.
Analyze each minute detail of quotation, received from outsourcing companies.
Check the criteria for the age of an organization along with its eligibility in the domain.
Analyze the factors like software used in the company, set-up size, response rate, ISO certifications along with the market reputation.
Once all factors work in favour of your call center, you can consider culling the perfect companion as an outsourcing partner for your call center, aiming to maximize the rate of output via customer engagement.

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