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call center outsourcing
Call Center India Call Center Services Call Center Outsourcing

Supersede the Boundaries of Success with Call Center Outsourcing India

Embark on your successful business journey with us

Our Call Center outsourcing services help your business create strong omnichannel experiences to meet customers’ expectations. accredit the customer action
The Epitome of Call Center Outsourcing

Grow your business with our technology-driven Call Center Outsourcing Services

Adroit Team of Public Relations

Building Extent to Victory

Output-Driven Assistance

Spelled tools and Automation

Quick-Fix Administrator

Global Outsourced Acquaintance

Comprehensive Call Center Outsourcing Services to save big on business processes

business processes

Faster
At Go4customer, we use technology-driven call center solutions that allow faster and effective communication to the customer resulting in improved customer retention and client satisfaction.

Call Center Outsourcing Services

Cheaper
Our services are not just easy to avail, but they are highly affordable as well. We also provide tailored solutions and services to meet your business requirements.

Call Center Outsourcing India

Better
We offer ongoing training and development to all of our employees to advance their skills and knowledge so that they will be able to manage their teams effectively.

Start your outsourcing journey right with our extensive Call Center Services

A business takes a lot of work to build, but it's arguably even more challenging to serve & retain existing clients. So, if you are a business owner who wants to focus on expanding their business or build strong customer relationships, we have got your back. At Go4customer, we offer best-in-class call center outsourcing services in India to make every business thrive, no matter what the size is.

And how do we do that? We ensure that all our agents are highly trained with the ability to offer excellent customer service 24*7. We employ a team of expert agents to offer your business top-notch outbound call center services and inbound call center services.

We provide multi-channel, cost-effective call center services that provide reliable and timely customer support of the highest quality. With our scalable and secure services, you can reduce expenses and improve profitability, which makes us one of the best call centre outsourcing companies.

customer satisfaction
What is Call Center Outsourcing

What is Call Center Outsourcing?

The term "outsourcing" refers to the use of contracted labour outside your company; it allows outside sources to perform specific functions for your company, usually so that you can focus on your core competencies.

Call center outsourcing is an effective way for your organization to improve customer satisfaction by optimizing key areas of functionality. As part of a business process outsourcing (BPO), these services can provide everything from customer service to help desk assistance.

It will be easier for you to handle both inbound engagements with your customers and outbound engagements such as sales and services once you choose a good cloud communication platform like Go4customer. All you need to do is to outsource call center services from us to get bigger and better profits.

How our Call Center Outsourcing Services takes your CX to the next level?

As an Indian call center outsourcing service provider with over 20 years of experience in outsourcing call centres, we help private and government-listed companies strengthen customer relationships.

Whenever you work with us, you will receive unparalleled partnership experience, proven operational performance, and deep knowledge of the global business environment, all driven by our highly trained and skilled Indian executive team.

Several of the world's biggest companies, including government agencies and blue-chip manufacturers, trust our award-winning call center outsourcing services to handle some or all facets of their business in-house, from client service to sales and marketing.

Powered by artificial intelligence (AI), robotic process automation (RPA), and expert agents, Go4Customer offers excellent call center outsource service that takes your CX to the next level.

Need for Call Center Outsourcing
Approach for Call Center Outsourcing

Why Call Center Outsourcing India Model Works?

Call Centers outsourcing in India offers many benefits that open the gateway for the business to become digitally and technologically advanced. At Go4Customer, we offer technology equipped and best-in-class call center outsource facility that works in favor of your organization. Here is how our Call Center Outsourcing India Model works:

  • Gathering details & information
  • Offering suitable services
  • Providing flexible prices
  • Processing contract
  • Starting process
  • Allocating task to workforce
  • Customer Support Training
  • Begin the project

Key Differentiators of our Call Center Outsourcing India

Cost-effective services- Our call centers ensure high-quality customer service at competitive rates, with a quick turnaround time. We have years of experience in the industry and have provided these services to several global companies.

Operational transparency- We at Go4Customer believe in addressing any issues head-on. We believe in transparent call center operations so that our customers can see straight-up what is happening. Our non-filtered approach helps our customers be aware of the high quality of service we provide.

Optimum security in operations- Our call center security matrix includes integrated solutions for flexible, reliable, and user-friendly call center security systems. Our comprehensive call center security systems integrate all business systems and security components for a comprehensive yet cost-effective call center security solution.

Know Your Customer

Why Outsource Call Center Services from Go4customer?

Efficient call centers can make or break your business. That is the power of an experienced and renowned call center outsourcing company. So if your business is also looking for outsourcing call centres, we are the best call center outsourcing India company. We help you streamline your business operations, thereby achieving a high rate of business growth, profitability, improving customer satisfaction and retention rates.

Our services can reinvent your customer's handling process, no matter the industry domain. Being the top company for call center outsourcing India, our services will be highly profitable for your business. Our promise and assurance will help your business achieve heights of success while rendering positive customer service at all times.

We’re a proficient call center outsourcing company in India, and our core competency lies in offering quality services. We understand that every customer is different, therefore, our services are customized for their needs, meet your business expectations, and ensure maximum satisfaction.

For us, there is nothing more important than maintaining the reputation of our clients. Therefore, our services are customized to suit the needs of various clients simultaneously. It is what makes us the best call center outsourcing India company. Our wide clientele speaks volumes about our operations and the way we conduct them.

We offer extensive range of Call Center Outsourcing services

Why choose Call Center Outsourcing India?

Trusted by customers around the globe

We have a positive reputation worldwide, servicing clients in countries like the United States, the United Kingdom, Australia, and the UAE. Save your efforts of searching for a good call center outsourcing India company, and let us multiply your sales and revenue figures. We initiate performance checks and other customer management reports to make sure our services are top in the competition.

Quality services ensured

There is a reason why we are a preferred service provider for call center outsourcing India. We offer our clients with agents adept in their knowledge, modern infrastructure, and state-of-the-art technologies for better performance and results. We are one of the most reliable call center companies in India.

Reports and analytics

Our skill-based reports cover a wide aspect of customer needs. Our team maintains a cordial relationship with customers, solving all their issues by a minute’s hand. This is what makes us a preferred company for call center outsourcing India. We employ modern infrastructure, necessary technology, and all the required equipment to help you stay ahead of the competition.

Modern infrastructure

We employ modern infrastructure and technologies that ensure speedy solving of customer issues and complaints. Our systems are configured for handling all sorts of customer queries. Go4Customer is a top call center outsourcing in India, handling customer calls 24/7 with minimized call abandonment rates.

Experienced and Talented Staff

Our biggest strength is our experienced call center agents that can provide valuable information to the customers and ensure their complete satisfaction. This knowledge leverages businesses to stay ahead at all costs, therefore, our reputation as the top call center outsourcing in India company.

We Are Here to Take Care of Your Customers

As a company offering outsource call centre services, we deeply understand the challenges faced by the organizations in fostering the facilities and embarking far-reach customers to sort their queries. We are aware of the hurdles that come across the organizations to avail 24*7 services to their offshore customers and clients. So, we are here to take care of your Call Centers and saving time and escalating the brand value through our Customer Care Managers.

We buttress great care in coddling your brand and needs with a vision to bolster you in becoming the pole star at the pandemic platform!

Call Center Outsourcing Estimated Cost in the Year 2021-22

Number of employees General Set-up Price in US (Per Hour) Price When Outsourced to Go4Customer (Per Hour)
10 $220-$280 $60-$80
20 $440-$460 $120-$160
30 $660-$840 $180-$240
40 $880-$1120 $240-$320
50 $1100-$1400 $300-$400
60 $1320-$1680 $360-$480
70 $1540-$1960 $420-$560
80 $1760-$2240 $480-$640
90 $1980-$2520 $540-$720
100 $2200-$2800 $600-$800
Save Upto % 72.72%

Call Center Outsourcing FAQs

What is call center outsourcing?

Call center outsourcing is the practice to facilitate resources to the organization, from the third-party entity.

Call center outsourcing companies act as a bridge for connecting the resources amid organization and its span of the potential client, via the services of the call center.

Call center outsourcing performs on the behalf of a host organization, with full means of responsibility and resources to escalate the rate of the business’s productivity by focusing on notes of customer support.

Generally, the outsourcing company focusses on delivering Inbound call center services and outbound call center services, which are crafted by the team of professionals, expertise in the domain.

What is the Need for Outsource Call Centers?

Customers are the prime concern for any business. With the right company for call center outsourcing in India, your business can deliver exemplary services with optimized output. Reputed call centers outsourcing companies improve customer engagement rates, chart success for your business.

Why is it Cheaper to Outsource Call Center Services?

Outsourcing is an enterprise synonym for affordable services, expert knowledge, talented staff, round-the-clock availability, and customer satisfaction. That is why most companies prefer outsourcing customer handling services to call centers since the agents over there possess the technician know-how of the process. Also, you’ll get to hire people expert in the domain at a far less cost than an in-house team.

Call Center Outsourcing Estimated Cost in the Year 2020-21

Comparison of Cost Input: In-House VS Outsourced Call Center
Set-Up Cost in the US (Approx.) Outsourced Cost in the US (Approx.) Save Upto %
$22 to $28 (Per Hour/Agent) $5 to $8 (Per Hour/Agent) 72.72%

The set-up cost of the call center in the US ranges around $22 to $28 per agent/hour. Whereas, call center outsourcing companies in India like Go4Customer will cost you around $6 to $8 per agent/hour, which lands the difference by saving upto 72.72% of incurred cost.

What types of services do call center outsourcing offer?

Call center outsourcing offers a variant of services to the organization working on the integration of customer service.

Generally, the call center outsourcing services are categorized into two main sections:

Inbound Call Center Services: In this, the calls are catered that are made from the end of the customer to gain knowledge about an offer or for having after-service and technical support for the product.

Inbound call center outsourcing offers the following set of services:

  • Help desk services
  • Customer service
  • Call answering
  • Inbound sales
  • Technical support

Outbound Call Center Services: In this, the calls are created from the end of executives to carry out the experience of sales and survey to the customer, on the behalf of an organization. Outbound call center outsourcing offers the following set of services:

  • Customer survey
  • Appointment scheduling
  • Telemarking
  • Third-party verification
  • Lead generation

How to choose a call center outsourcing company for your business?

Lack of in-house experts and experience in handling calls raises the demand for call center outsourcing companies.

When the organization is planning to choose its perfect outsourcing partner, it should ponder on its core capabilities rather than swinging around every other source.

The organization can follow the following steps, in order to choose the call center outsourcing company:

  • Circulate the tender among best call center outsourcing companies.
  • Analyze each minute detail of quotation, received from outsourcing companies.
  • Check the criteria for the age of an organization along with its eligibility in the domain.
  • Analyze the factors like software used in the company, set-up size, response rate, ISO certifications along with the market reputation.
  • Once all factors work in favour of your call center, you can consider culling the perfect companion as an outsourcing partner for your call center, aiming to maximize the rate of output via customer engagement.
Show More FAQs

Why Go4customer Call Center Outsourcing India Is Exactly What You Need!

  • 24X7 Monitoring and Service

    24X7 Monitoring and Service

  • Increase in profits

    Increase in profits

  • Boost in the level of trust

    Boost in the level of trust

  • Best in class rating

    Best in class rating

  • Enhanced brand image

    Enhanced brand image

  • Attract the best customers

    Attract the best customers

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