Start your outsourcing journey right with our extensive Call Center Services

A business takes a lot of work to build, but it's arguably even more challenging to serve & retain existing clients. So, if you are a business owner who wants to focus on expanding their business or build strong customer relationships, we have got your back. At Go4customer, we offer best-in-class call center outsourcing services in India to make every business thrive, no matter what the size is.

And how do we do that? We ensure that all our agents are highly trained with the ability to offer excellent customer service 24*7. We employ a team of expert agents to offer your business top-notch outbound call center services and inbound call center services.

We provide multi-channel, cost-effective call center services that provide reliable and timely customer support of the highest quality. With our scalable and secure services, you can reduce expenses and improve profitability, which makes us one of the best call centre outsourcing companies.

What is Call Center Outsourcing?

The term "outsourcing" refers to the use of contracted labour outside your company; it allows outside sources to perform specific functions for your company, usually so that you can focus on your core competencies.

Call center outsourcing is an effective way for your organization to improve customer satisfaction by optimizing key areas of functionality. As part of a business process outsourcing (BPO), these services can provide everything from customer service to help desk assistance.

It will be easier for you to handle both inbound engagements with your customers and outbound engagements such as sales and services once you choose a cloud-powered call center outsourcing service like Go4Customer. All you need to do is to outsource call center services from us to get bigger and better profits.

How our Call Center Outsourcing Services takes your CX to the next level?

As an Indian call center outsourcing service provider with over 20 years of experience in outsourcing call centres, we help private and government-listed companies strengthen customer relationships.

Whenever you work with us, you will receive unparalleled partnership experience, proven operational performance, and deep knowledge of the global business environment, all driven by our highly trained and skilled Indian executive team.

Several of the world's biggest companies, including government agencies and blue-chip manufacturers, trust our award-winning call center outsourcing services to handle some or all facets of their business in-house, from client service to sales and marketing.

Powered by artificial intelligence (AI), robotic process automation (RPA), and expert agents, Go4Customer offers excellent call center outsourcing service that takes your CX to the next level.

How Call Center Outsourcing India Model Works?

Call Centers outsourcing in India offers many benefits that open the gateway for the business to become digitally and technologically advanced. At Go4Customer, we offer technology equipped and best-in-class call center outsource facility that works in favor of your organization. Here is how our Call Center Outsourcing India Model works:

Gathering details & information
Offering suitable services
Providing flexible prices
Processing contract
Starting process
Allocating task to workforce
Customer Support Training
Begin the project

Key Differentiators of our Call Center Outsourcing India

Cost-effective services- Our call centers ensure high-quality customer service at competitive rates, with a quick turnaround time. We have years of experience in the industry and have provided these services to several global companies.

Operational transparency- We at Go4Customer believe in addressing any issues head-on. We believe in transparent call center operations so that our customers can see straight-up what is happening. Our non-filtered approach helps our customers be aware of the high quality of service we provide.

Optimum security in operations- Our call center security matrix includes integrated solutions for flexible, reliable, and user-friendly call center security systems. Our comprehensive call center security systems integrate all business systems and security components for a comprehensive yet cost-effective call center security solution.

Key Benefits of Call Center Outsourcing

Improved Customer Service Efficiency

One of the most important benefits of call center outsourcing is its ability to exponentially improve customer service efficiency. The customer inquiries of such a business can be attended to by asking for the help of experienced professionals, ensuring that the inquiries are dispatched appropriately and become effective in raising the level of overall customer satisfaction.

The outsourcing partner has much cutting-edge technology as well as advanced analytics to ensure that large volumes of calls are managed precisely and agilely. This not only optimizes the response times but also ensures that customer problems are resolved in a way that meets the standards and values of a company.

Cost-Effective Resource Management

Call center outsourcing India works out to be cost-effective for the business houses. Outsourcing customer services work to an off-site provider lets businesses avoid the hefty expenses required in hiring, training, and maintaining an in-house team.

This model allows organizations to leverage fixed costs as variable costs, where it only pays for services utilized. Outsourcing also helps create efficiency in cost, since the company would be free to use resources more strategically across other critical aspects of their operations.

Access to Specialized Expertise

Customer contact centers shall provide organizations with access to a pool of highly-skilled professionals armed with special expertise in customer care. These experts have extensive experience in handling all levels of customer contacts-from simple, low-level questions to sophisticated problem-solving situations.

The outsourced partners continue to invest in regular, continuous staff development that ensures its employees are kept up-to-date with the finest solutions to techniques and technology in customer service. This can seriously enhance interactions with customers, leading to stronger customer relationships and a higher level of brand loyalty.

Scalability and Flexibility

The call center functions of firms can be outsourced for unprecedented scalability and flexibility, which will enable the adjustment of a firm's operations according to the fluctuations in demand. From seasonal surges or unexpected bursts in call volume, outsourcing partners can scale resources up or down to match the shifting needs of the business.

Such flexibility will make sure that customers receive constant service quality irrespective of the volume of inquiries. Also, the entire business enjoys an opportunity to enter new markets and increase its clientele without the necessity to invest substantial capital upfront in diverse infrastructures and personnel.

Emphasis on Core Competencies

With call center outsourcing India, a business easily shifts its focus and resources into its core competencies. This strategic direction enables companies to focus on core business products, product development, marketing, and sales.

The outsource partners handle the responsibility of maintaining superiority in service for businesses to realize their high productivity and innovation. This partnership, during the interaction, creates a more vibrant competitive environment for businesses to grow and increase profitability.

Call Center Outsourcing FAQs

What is call center outsourcing?

Call center outsourcing is the practice to facilitate resources to the organization, from the third-party entity.

Call center outsourcing companies act as a bridge for connecting the resources amid organization and its span of the potential client, via the services of the call center.

Call center outsourcing performs on the behalf of a host organization, with full means of responsibility and resources to escalate the rate of the business’s productivity by focusing on notes of customer support.

Generally, the outsourcing company focusses on delivering Inbound call center services and outbound call center services, which are crafted by the team of professionals, expertise in the domain.

How do you protect data and customer privacy?

Our call center outsourcing company maintains a highly strict form of data protection protocol and adheres to industry standards for protecting customer information.

What is the Need for Outsource Call Centers?

Customers are the prime concern for any business. With the right company for call center outsourcing in India, your business can deliver exemplary services with optimized output. Reputed call centers outsourcing companies improve customer engagement rates, chart success for your business.

Can you scale my outsourced call center operations up as my business grows?

Absolutely, Our call center outsourcing company is pretty flexible, and it can easily adjust the volume up or down depending on the needs of the business and fluctuations in call volume.

How do you handle peak call times or seasonal fluctuations?

Our outsourced call center uses highly advanced tools to predict, and we maintain a pool of trained agents to manage during peak times or seasonal spikes.

What is the level of your company's outsourced call center for quality-of-service controls?

We maintain very high standards by rigorous training, quality monitoring, performance metrics, and regular feedback with our agents.

Why is it Cheaper to Outsource Call Center Services?

Outsourcing is an enterprise synonym for affordable services, expert knowledge, talented staff, round-the-clock availability, and customer satisfaction. That is why most companies prefer outsourcing customer handling services to call centers since the agents over there possess the technician know-how of the process. Also, you’ll get to hire people expert in the domain at a far less cost than an in-house team.

Call Center Outsourcing Estimated Cost

Comparison of Cost Input: In-House VS Outsourced Call Center
Set-Up Cost in the US (Approx.)	Outsourced Cost in the US (Approx.)	Save Upto %
$22 to $28 (Per Hour/Agent)	$5 to $8 (Per Hour/Agent)	72.72%

The set-up cost of the call center in the US ranges around $22 to $28 per agent/hour. Whereas, call center outsourcing companies in India like Go4Customer will cost you around $6 to $8 per agent/hour, which lands the difference by saving upto 72.72% of incurred cost.

What types of services do call center outsourcing offer?

Call center outsourcing offers a variant of services to the organization working on the integration of customer service.

Generally, the call center outsourcing services are categorized into two main sections:

Inbound Call Center Services: In this, the calls are catered that are made from the end of the customer to gain knowledge about an offer or for having after-service and technical support for the product.

Inbound call center outsourcing offers the following set of services:

Help desk services
Customer service
Call answering
Inbound sales
Technical support

Outbound Call Center Services: In this, the calls are created from the end of executives to carry out the experience of sales and survey to the customer, on the behalf of an organization. Outbound call center outsourcing offers the following set of services:

Customer survey
Appointment scheduling
Telemarking
Third-party verification
Lead generation

How to choose a call center outsourcing company for your business?

Lack of in-house experts and experience in handling calls raises the demand for call center outsourcing companies.

When the organization is planning to choose its perfect outsourcing partner, it should ponder on its core capabilities rather than swinging around every other source.

The organization can follow the following steps, in order to choose the call center outsourcing company:

Circulate the tender among best call center outsourcing companies.
Analyze each minute detail of quotation, received from outsourcing companies.
Check the criteria for the age of an organization along with its eligibility in the domain.
Analyze the factors like software used in the company, set-up size, response rate, ISO certifications along with the market reputation.
Once all factors work in favour of your call center, you can consider culling the perfect companion as an outsourcing partner for your call center, aiming to maximize the rate of output via customer engagement.

What Technology Is Used at Call Center Outsourcing Companies?

Call center outsourcing companies use various technologies to improve operational efficiency, enhance customer experience, and increase productivity. These tools and technologies must be upgraded from time to time depending on the market and business requirements. Here are some of the technologies used in call center outsourcing:

Automatic Call Distributor (ACD) - ACD software is used to distribute incoming calls to available agents based on predefined rules, such as the skill set of the agent or the language preference of the customer.

Interactive Voice Response (IVR) - IVR systems use pre-recorded voice prompts and menus to allow customers to interact with the call center system to access information, route calls, or complete certain tasks.

Computer Telephony Integration (CTI) - CTI technology allows call center agents to access customer data, call history, and other relevant information on their computer screens, reducing the time spent manually entering data.

Customer Relationship Management (CRM) - CRM software manages customer interactions, tracks customer history, and improves customer experience by providing personalized services.

Predictive Dialers - Predictive dialers are used to automatically dial phone numbers from a list, enabling agents to handle more calls in less time. The tools always help distribute calls to more relevant agents who happen to speak the same language and possess information.

Speech Analytics - Speech analytics software is used to analyze recorded customer interactions to identify trends, sentiments, and areas for improvement in the call center operation. Nowadays with the advent of AI and NLP, the tool has been perfected so that it can provide real-time pointers to agents for handling calls more effectively.

Chatbots - Chatbots are used to provide automated responses to customers' inquiries through chat messaging, improving customer experience and reducing the workload on human agents. Conversational AI-powered chatbots are becoming highly trendy these days as they are able to conduct human-like conversations and provide relevant solutions.

Therefore, call center outsourcing companies to use technology to improve operational efficiency, enhance customer experience, and increase productivity while reducing costs. Every call center outsourcing company must be aware of the latest version of these pieces of software and other critical applications that help the management run call center operations. At the same time, they are responsible for maintaining optimal productivity.

Which is more beneficial - In-House Call Center or Call Center Outsourcing?

The decision to use an in-house call center or outsource to a third-party call center largely depends on your specific business needs and priorities. Both options have their advantages and disadvantages, and what works best for one company may not work for another. Here are some factors to consider when deciding between an in-house call center and call center outsourcing:

In-house call center:

Better Control - An in-house call center allows you to have greater control over the customer experience and make changes quickly. The changes might not be as fruitful as you anticipated because it requires a holistic overview of positive and negative possibilities.

Customization - You have the flexibility to customize the call center to meet your specific needs and culture, but the customizations should be made after getting informed consent from a top-level expert.

Higher Upfront Costs - Building an in-house call center can be expensive, as you need to invest in facilities, equipment, and staff. You will always have a second thoughts about having your in-house process outsourced for reducing cost.

Limited scalability - It can be challenging to quickly scale an in-house call center up or down to meet fluctuating demand. That can leave you in a slightly more dilemmatic situation if you are unaware of the severity of the situation.

Call center outsourcing:

Cost savings - Outsourcing to a Go4Customer can be more cost-effective, as you do not need to invest in facilities, equipment, and staff. Plus, we are equipped with the latest tools and technology for obtaining optimum results.

Expertise - Go4Customer is one of the few call center outsourcing agencies having strong expertise in managing and optimizing call center operations. You always have the option to check our track record and portfolios of previous and existing clients.

Scalability - Outsourcing can quickly scale up or down to meet your changing business needs. With Go4Customer, you never need to worry about performance. As we are already a performance-driven organization, performance is our first priority.

Limited Control You may have less control over the customer experience and the training and management of call center staff but that hardly matters because the whole outsourcing gig is highly customizable these days.

Go4Customer is one of the few call center outsourcing agencies that always keeps the client company in the loop during the training and upscaling process. Everything about the business process outsourcing maneuver is kept transparent with the client company. Therefore, you can always be free of unnecessary worries.

You must consider factors such as cost, control, customization, scalability, and expertise when making this decision. We are sure, outsourcing your call center service to Go4customer is going to be the ideal choice for your business after contemplating all of the above factors. Contact us for more details on call center outsourcing.

Show More FAQs

Number of employees	General Set-up Price in US (Per Hour)	Price When Outsourced to Go4Customer (Per Hour)
10	$220-$280	$60-$80
20	$440-$460	$120-$160
30	$660-$840	$180-$240
40	$880-$1120	$240-$320
50	$1100-$1400	$300-$400
60	$1320-$1680	$360-$480
70	$1540-$1960	$420-$560
80	$1760-$2240	$480-$640
90	$1980-$2520	$540-$720
100	$2200-$2800	$600-$800
	Save Upto %	72.72%

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Call Center Outsourcing India

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Wait! Here’s the Best Outsourced Call Center in India.

Why India is the Preferred Choice for Outsourcing Call Center Services

Supersede the Boundaries of Success with Call Center Outsourcing India

Grow your business with our technology-driven Call Center Outsourcing Services

Comprehensive Call Center Outsourcing Services to Save Big on Business Processes

Start your outsourcing journey right with our extensive Call Center Services

What is Call Center Outsourcing?

How our Call Center Outsourcing Services takes your CX to the next level?

How Call Center Outsourcing India Model Works?

Key Differentiators of our Call Center Outsourcing India

Why Outsource Call Center Services from Go4customer?

How Does a Call Center Operate?

Key Benefits of Call Center Outsourcing

Improved Customer Service Efficiency

Cost-Effective Resource Management

Access to Specialized Expertise

Scalability and Flexibility

Emphasis on Core Competencies

Why choose Call Center Outsourcing India?

We Are Here to Take Care of Your Customers

Call Center Outsourcing Estimated Cost

Popular Industries Using Call Center Outsourcing

Technical Support and Billing

Financial services

Retail and ecommerce

Healthcare