Why Should Businesses Avail AI Chatbot Services in an Age of E-Commerce?

Servicing customers across India, with highly region-specific focus...

Precisely targeted customer relationship enhancement, with up-sales...

Servicing customers across India, with highly region-specific focus...

In this modern era, the best way to boost revenue levels is to take the business online. People today prefer shopping online, as they don’t want to leave their comfort zone and search for products in the market.

Businesses know the fact that customers’ prefer online services, and thereby look forward to putting their best foot forward to establish themselves in the e-commerce world, driven by chatbot services. It doesn’t take a rocket scientist to comprehend that online shoppers will try to chat with a company on its website if the need for customer support arises.

Companies offering Chatbot service India understand this well, thus, they make sure that they offer optimum solutions’ for 24X7 service availability. Since customers in India look forward to an easy buying-selling experience, thus E-commerce businesses in the country have an obligatory need for Chatbot India for optimum customer satisfaction.

Online customers can contact your E-commerce firm in midnight when they might be free for shopping and in such scenarios, it is vital to provide services when needed! Here is where AI-driven bots serve to be the guardian angel.

What Do Studies Reveal?

If industry reports are anything to go by, 79% of customers prefer to avail desired resolutions through live chat. This large pile of queries on the website is best served through customer service chatbots.

As per reports by FurstPerson, 77% of customers don’t do business with those companies that don’t offer live chat support service.

A report by ICMI has stated that customers who engage with a company through chat or other online means are worth 4.5 times more than ones that don’t

According to the words of Forrester, businesses that offer chatbot solutions witness their profit levels increase by 48%.

There was a time when the voice channel was the first choice of customers seeking assistance. However, today the tables have turned as digital service mediums are grabbing attention due to their low response and resolution time, thus chatbot services are booming.

For unrivaled AI chatbot service, you can trust Go4customer. We have been providing chatbot support since ages, therefore, we are a crackerjack in this field.

Thus, if you don’t want to see dwindling business growth, and wish to be the customers’ favorite, avail AI chatbot services from Go4customer right away!

How to Use Chatbots to Improve Customer Service?

Consider the following points about how an AI chatbot customer service improves customer support. They are listed below. So, let's come to the point directly.

Define the areas where a Chatbot can be used:
Determine which aspects of business your chatbot should focus on (sales, customer service, support, etc.) and prioritize the customer experience - a clumsy, badly developed chatbot will do more harm to your brand image than anything else.

Make a list of your Key Objectives:
What will your chatbot be able to help you with? To ensure the organizational effect, take the time to consider the many use cases for your chatbot and discuss them with the necessary departments. Determine the key performance indicators (KPIs) to ensure you're on the correct road once your chatbot is operational after you've clearly outlined your goals.

Choose which Chores can be Automated:
While it may be tempting to automate as much as possible, many aspects of business still necessitate human participation. Customers become upset quickly when they assume they are "talking to a robot." AI Chatbot customer service is great at providing a streamlined, efficient customer experience, reducing wait times, and processing payments – but they're not so great at de-escalating difficult situations (at least not yet).

Benefits of Chatbot Customer Service

Chatbot customer service offers various benefits to the business in the terms of nominal service charges and also improves customer experience. Well, here we summarized a list of what we consider to be the benefits of chatbots in your customer service.

Zero Wait Time:
This is the topmost benefit of chatbot customer service. Additionally, it is vitally important when it comes to optimizing the customer experience. Usually, customers don't like to wait for help. But if they wait for the help then it leads to frustration and potential churn. Therefore, a chatbot is an ideal way to ensure that customers get their solution instantly as per their requirements.

Enhance Self Service:
Well, self-service is not a new term, but when we layered with machine learning and chatbots then it adds a new value. Chatbots have a bad rep for incorrectly routing and responding to customers. On the other end, due to machine learning and more data, chatbots can more efficiently guide clients to answers that will truly benefit them. At the same time, this will increase both ticket deflection rates and customer satisfaction.

Cost-Effectiveness:
Chatbot customer service plays a vital role to minimize service costs by reducing manpower. As per the recent report of Forrester, firms should focus on cost-cutting, since "businesses that take advantage of chatbots' increased cost-cutting potential" can:

Increase the number of concurrent conversations to increase scale.
Automate every aspect of your business.
Allow new customer service models to emerge.

Do Customers like Live Chat Support Services Provided by AI Chatbots?

Customers undoubtedly love being assisted by AI chatbots. To prove the same, we have some facts:

95%
of customers believe chatbots build better live chat support experience
64%
of Americans believe 24/7 service is an exceptional feature of chatbots
57%
of customers like to be assisted by chatbots due to immediacy.
55%
of customers say positive words about those brands that have chatbots to resolve queries.
40%
of customers don’t seek a human response when chatbots are there to assist.
27%
of US customers believe chatbots act as a catalyst while making a buying decision.

These stats are enough to understand that delivering unparalleled chatbot solutions is the key to winning customers’ heart.

Do you wish to collaborate with an established chatbot service provider? Go4customer, with awesome live chat support agents in the form of chatbots, can become your ideal partner!

Why Choose Go4customers’ AI Chatbot Services?

By joining hands with Go4customer, a company offering chatbot service India, you can easily stay focused on your core competencies. Although customer support chatbots offer great help during customer service interactions, nevertheless, we cannot allow any machine or software to handle the incoming support requests. Our Chatbot India are precision-trained to be excellent support agents.

We always make certain that customers receive a pleasant service experience from our bots. For the same, we have both AI-powered chatbots for direct customer service and a large pool of support agents working in collaboration. By doing this, we not only make our chatbot services more preferable, but also ensure positive WOMM (word-of-mouth marketing) for our polite chatbots!

Critical Response to Chatbot Experience

A chatbot is a subset of Artificial Intelligence, which is capable enough to take decisions and chat on behalf of an organization without any need for human intervention.

Chatbots regulate the flow of services from the end of an organization to the customer through the digitalized medium of audio and text, implementing Natural Language Processing (NLP) for analyzing the matter of concern.

According to the reports of HubSpot, there are more than 5 billion registered and active users on various messaging applications that are available on the Apple app store and Google play store.

Therefore, in order to manage the crowd through satisfactory resolutions, organizations are installing predictive methodology as AI-based chatbots, with the benefits of advanced solutions and minimal risk factor along with lower cost.

Why are Chatbots obligatory for organizations?

In the year 2018, according to the reports of The State of Chatbot, 64% of online customer quoted that the best feature of a chatbot is its 24X7-customer service.
According to the quotations of Outgrow, chatbot bolsters savings by upto the 30% of customer support cost.
In the year 2018, according to the reports of The State of Chatbot, it is believed by 37% recipients that chatbot is capable enough to cater responsive solutions by its feature of prediction for quick solutions in times of emergency.
In the year 2018, according to the stats of G2’s Facebook Chatbots Guide, businesses with live chats or chatbot software registered will receive a satisfaction (CSAT/CX) rate of 73%.

Quests for Chatbot vs Application

The advancement of AI-based chatbot services in the structure of businesses has raised brows to create comparison amidst the chatbot and application for the purpose of restoration of a business’s core value in the favour of revenue generation. This is one big reason why Indian companies are paying great heed to chatbot India service, so that they are not left behind in the race to influence a prospect before the competitor.

Let’s discuss the major quest that the regular customer witnesses in the roadmap to success with the implementation of Chatbot and Application.

Does Chatbot offer Comprehensive Service of 24 Hours for Connecting with the Business?

According to the report of Chatbots life, 2019, the topmost business sectors ruling the belvedere with recognized services of a chatbot are real estate, hospitals, finance, education and travel.

Also, these sectors are believed to cater to the customer in a more productive and informative way. The chatbot eliminates the need for physical executives at another end of the screen to deliver a resolution through predictive instinct as a comparison to the application’s assistance.

Acquire.io indicates a report of 2018 quoting the statement that 40% of millennials communicate with a chatbot on a daily basis for propagating businesses.

Thus, according to The State of Chatbot, a collaborative report by Drift, Audience, Salesforce and Myclever gives the comprehensive image for 24-hour customer support service in an illustrative manner via the chatbot.

Do Chatbots Cut Operational Cost as Compared to Application?

According to the reports of Chatbots Life, it is estimated that around 265 billion customer requests are registered per year.

To help the rising customer concerns, Chatbot services help in minimizing the monotonous works for the staff with the implementation of productive mediums via the assistance of chatbot in comparison to application. The chatbot is equipped with the latest technology, henceforth; it eliminates possible risks and gives spontaneous responses through predictive compliance.

Reports of BI Intelligence, The Chatbot explainer, 2016 quotes that, each sector is supposed to witness a reduction in bill in comparison to the use of applications in the CX/CSAT business.

What Makes a Great Chatbot Experience for a Business?

According to the research of State of Service, it is quoted that 80% of decisions are confirmative when replaced with the effort of human. Also, the combination of human and AI-based chatbot crafts a suitable decision, with affirmative power in the context of business, thus companies love this artificial experience.

With the passage of years, the chatbot has successfully created its firm position in the market by catering to the customer in various domains by offering satisfactory resolutions.

According to reports of Drift, the chatbot is capable enough to give answers in 5 seconds for offering the satisfactory resolution, based on the type of product and business.

Virtual Assistant (Chatbot) for Easy & Smooth Business Processing

Go4customers’ Chatbot service India helps to meet the need of the customer at an optimized level. Bots act as a helping hand offering optimum solution within the specified limit of time.

Chatbots work on advanced techniques and algorithms to cast a decisive element with minimal human intervention.

Bots never aim to eat up jobs, rather ambitions to minimize monotonous tasks and simplify functions to save time and money.

AI Chatbot Services FAQ

What is Chatbot Customer Service?

A chatbot customer service is a computer program or software that uses artificial intelligence (AI), natural language understanding (NLU), and machine learning to simulate human conversation through voice or text interaction or maybe both.

How Can Chatbot Improve Customer Service?

Well, there are several ways how chatbot improves customer service. Some of them are mentioned below. So, let’s examine them!

Chatbot offers an immediate or quick response to the users.
Chatbot builds better customer engagement.
A chatbot is cost-effective, so you can save costs on customer services.
Organizations use chatbots to solve uncomplicated questions.
Chatbot offers 24*7 customer support.
Chatbot minimizes human error.

Is it true that chatbots improve the customer experience?

Robotic chatbots, in retrospect, can help personalize the client experience. Chatbots get information from their interactions with users. Real-world customer service agents can use this information to personalize their interactions with customers.

What makes chatbots the way of the future?

Artificial intelligence (AI) in chatbots has made it easier to understand consumers nowadays. They can read user intent and respond appropriately. They personalize messages for each customer. They can also assist consumers with order placement and tracking.

What is a chatbot, and how does it work?

A chatbot is an AI software application that uses NPL (natural processing language) to initiate a conversation (or chat) with customers across messaging apps, websites, mobile apps, etc. Chatbots address customer's concerns without the involvement of human agents. Answering customer's FAQs instantly, helping users to navigate through websites or apps are among common chatbot functions.

How Chatbot Works?

Whenever a customer raises a query, chatbots refer to those queries as ‘keywords’ and search them across their extensive database. Once the most appropriate question is found, chatbots present them to answer the queries. Chatbots use AI (Artificial Intelligence) to target each customer uniquely, offering them a personalized experience.

What are the best chatbots?

There are various customer service chatbots available in the market to assist businesses according to their specific needs. Therefore, businesses need to select the right one to meet their CSAT goals. Following are the best chatbot available:

MobileMonkey
Chatfuel
Zendesk Chat
Google Assistant
Microsoft Bot Framework (Azure Bot)
Acquire
Botsify

What is chatbot used for?

A chatbot is an artificial intelligence (AI) system that communicates with customers giving them a human-like conversation experience. Customer service bots are programmed with a specific set of queries/ questions that enable them to answer customer’s queries in a fast manner. Chatbot support services are to help businesses achieve their customer satisfaction goals. They can be used in many different ways, including answering customer questions, booking orders, and many more.

What are the benefits of chatbots?

Chatbot Benefits to Customers

Customers these days expect an instant response to their queries, whether it’s on-sale or after-sale. Customer service bots enable businesses to be extremely responsive to the customer's concerns. Following are some benefits that chatbots offer to customers.

24/7 Availability
Instant Response
Multilingual Assistance
Omni-channel
Personalization

Chatbot Benefits to Businesses

Chatbot services help businesses close sales in real-time. How? Chatbots answer customer’s queries when they are on their purchase journey. Chatbot services deliver high returns on investments, thereby increasing business productivity. Following are some of the notable benefits of chatbot services.

Reduce Customer Service Cost
Improved Customer Services
High CSAT Score
Increased Customer Retention
Increased Sale

How much does a chatbot cost?

Chatbots can answer questions, take orders, and even provide an experience that feels personal. They're great for customer engagement and provide customer support services. The cost of implementing chatbots depends on the following factors,

Features it offers
The level of personalization and customization
Type of integrations that businesses choose to include

Customer service chatbots are a great way to streamline customer service and keep your company running smoothly. They can automate processes, increase conversions, and make things easier for your customers.

Why should I hire chatbot services?

Chatbots can be helpful for businesses in various ways, such as handling customer service inquiries, converting customers from chat to phone calls, or providing information about products. For these reasons and more, many businesses seek out chatbot services in India.

Businesses of all shapes and sizes are just now beginning to take advantage of this emerging technology. Businesses can hire chatbot services for the following reason,

Customer Support

Chatbots answer customer queries fast compared to human agents. They have already proven their usefulness when it comes to providing customer support.

Informational Services

Many businesses use bots as an information source on their website, especially if they offer products that aren’t available at certain locations.

Cover all industries

They are now present in many different industries, from banking and telecommunications to hospitality and healthcare.

How can I add a chatbot to my website?

There are numerous ways to do this, but let us briefly explain the process we follow to add a chatbot into your website. The first step is to let us know your exact requirements and analyze your customer demographics and data from customer interactions. Then we create a bot using our dedicated tools. When the bot gets ready and all set for work, we deploy it on your platforms.

Which is the best chatbot service company?

Chatbots are everywhere. They can answer any question about a product, an order, or the company’s services and policies, which saves time for both customer and company.

Several companies offer chatbot support services. If you are looking for such a company that can help avail chatbot service India, then Go4customer is the right choice. Go4customer has everything you need for chatbot implementation.

Can a chatbot learn and improve?

Yes, it can! A chatbot is a computer program that has been developed to communicate with humans through the internet. Let us look at it in a bit of detail. The first thing that comes to our mind regarding the chatbot is the method that it uses to communicate with humans. As already stated, a chatbot is powered by AI. This means that it has the ability to learn to respond over a period of time. Initially, when a chatbot is programmed, it responds by scanning words to make meaningful sentences and then delivers answers from its database.

Is a chatbot artificially intelligent?

When we speak of a chatbot, we are actually referring to a programmed version of Artificial Intelligence. In other words, a chatbot, by definition, is an AI powered computer program which is used for the purpose of communication without any human intervention. So, we conclude that chatbot and Artificial Intelligence are related but not the same.

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