submit query
Loader

Please fill with your details

  • # #
> >
Call Center India Call Center Services Call Center Outsourcing

Enjoy Pecuniary Benefits with Nonpareil Order Taking Services

Stomp the brakes on order cancellation rates with Go4customer’s order taking services

Make sure your customers get the best order-related assistance via our splendid order taking services

Exceptional Order Taking Services

High Customer Satisfaction

Seamless Order Entry

Good brand recognition

Positive WOMM

Do Order Taking Services Help Accelerate Business Growth?

In this age of smartphones, e-commerce companies have taken the reins of the market completely, as they offer their customers the luxury to get their desired products and services at good discounts without putting in much effort.

Amazingly, customers that come under the category of ‘Generation X’ are also showing great interest in online shopping. There is high likelihood that the percentage of online shoppers will amplify in the near future, which as a repercussion, will lead to business growth.

Brick-and-mortar businesses are trying to enter in the internet world in order to save their skin. This clearly signifies that competition in the e-commerce sector is going to be spicier. From the customers’ perspective, this is good because if the number of online brands snowballs, the odds of getting the best products and services at the lowest price will proliferate.

Of course, it is not easy for new entrants to dethrone established product brands, and they have to up their ante to ensure good sales of their product.

‘Do you know when you can succeed in the e-commerce world?’

When you enable even the smallest sales prospects to place their order with ease.

Order taking and tracking is instrumental, because if potential customers face an issue and don’t get a quick resolution while placing an order, they are unlikely to checkout. Needless to mention, when the cart abandonment rate soars, business growth is bound to dwindle.

During the festive season, e-commerce companies experience a high volume of orders owing to their tempting promotions. On the off chance that even a single one gets missed, it is the brand image that takes a lot of heat. Here is where our order service helps in cooling down matters. Our agents have the requisite experience to understand call dynamics and assuage irate customers.

To stay away from the negative consequences of high order cancellation or cart abandonment rate, it is prominent to avail unimpeachable order taking services and convert every sales opportunity. This is where Go4customer’s order taking service comes into play.

We have been rendering best-in-class order taking services for years. We are proud to say that we have helped numerous clients build good brand recognition and resilient customer bases.

Is Go4customer Worthy to Be Appointed for Order Taking Services?

After being approached for order taking services, Go4customer makes sure clients don’t get a single chance to complain. Here’s how we secure seamless order taking processes:

A team of multilingual order taking agents

Customarily, customers don’t proceed to checkout after adding products in the cart due to dubiety. To clear doubts, they contact a company, but abandon the initiated service interaction as soon as they realize that the agent cannot assist them in their preferred language. This results in the cart getting abandoned, obviously.

Go4customer possesses a large team of multilingual order taking agents, who can easily communicate in the customers’ native language and ensure sales. It is pretty obvious: when you minimize CES (Customer Effort Score), the chances of benefiting from every sales opportunity multiply.

Flawless order entry

After getting satisfactory resolutions to their order-related queries over the voice channel, customers might want to place an order for the product during the interaction with support agents. They expect brands to have at least their basic information like name, shipping address, contact number, etc. from previous interactions.

However, companies running an in-house sales order service lack such proficiency and hence, often make blunders related to order entry, which as a negative corollary, leads to the delivery of wrong products or to wrong addresses. This triggers several problems including customer defection, negative WOM, dwindling sales growth, among others.

On the other hand, Go4customer ensures flawless order information and helps businesses by equipping order taking agents with the latest tools, which help to enter order-related information in a jiffy. Plus, we have an ace up our sleeve: automation, which helps us to ensure that no problem takes place with regard to order entry or order processing.

Always-on support service

If you opt for online shopping frequently, you may already be acquainted with the fact that most product sales start at midnight. During these sales, the volume of order-related service requests skyrockets, as customers confront issues related to offers, shipping, and so forth. At this point in time, it is prominent to ensure customers get reliable and faster solutions.

Here, the salience of Go4customer order service mounts, because we have all the necessary resources at our disposal for converting a potential sales prospect into a steady returning customer, by ensuring the delivery of impeccable solutions all day and night.

The prominence of always-on support service shouldn’t be taken for granted, because maximum customers reckon that if the brand can take orders after midnight, it can also offer support service after business hours. Thus, offering 24X7 solutions isn’t an option for online businesses - it’s a necessity.

We handle service requests for 24X7 ordering services and diligently offer real time solutions, and also ensure high order accuracy so that our clients don’t have to bear the loss of a single dollar.

Are Go4customer’s Order Taking Services Pocket-Friendly?

By all accounts, money matters to everyone. That’s why our first priority is making strong and long-term relationships with clients. Our order taking customer service helps businesses like yours turn up the sales volume.

From MNCs to SMBs, a vast client base trusts Go4customer regarding their order taking services, because we offer a variety of pricing options to our clients. So, just get in touch with us and share your business requirements, and then our specialists will discuss which pricing model will suit you best.

Now, you know how Go4customer handles tasks related to order taking and offers services at a pocket-friendly rate.

So, what are you waiting for? Christmas? Reach us now and explore what we have in store for you!}

Key Differentiators

High customer experience

Declined order cancellation rate

All day and night availability

Notable enhancement in business growth

Why Us?

If you have a strong brand image, customers are likely to place orders. Although you must be ready to deal with order-related concerns because sometimes customers have queries related to pricing, shipping, etc. Through Go4customer’s order taking services, businesses can provide customers amazing order experience.

Order Taking Call Center Services FAQ

What is order taking in a call center?

An order taking in a call center is the facility where the customer gets the answer to all their questions and places the order at their convenience. It also offers the customer the ease to place their orders over the call adding to the legitimacy of your operations and services and helps you improve your brand image. When customers fail to reach the call center, they often believe that the services are not up to the mark and doubt the company’s legitimacy.

Moreover, offering your customers an order taking call center facility will result in boosting sales and help customers in getting the answers to their queries quickly. It will also strengthen the bond between the customer and the company and will help you get a bigger customer base.

What are the benefits of investing in order taking call center services?

If your business wishes to improve the customer experience and offer its customer the convenience and personalized services to place the order, you must consider outsourcing order taking call center services. The service is designed to handle customer’s calls as well as to ensure they don’t face any trouble in placing the order. In order to take the call center, agents attend the calls, take orders, answer queries, and provide clients with post-ordering assistance.

These phone interactions will help the transactions to take place faster and in a more convenient manner. Here are some services covered under order taking call center services:

  • Placement of order
  • Customer service
  • Processing of Order
  • Order Management
  • Order Tracking
  • Order Fulfillment
  • Upselling & Cross Selling

What are order processing call center services?

In order fulfillment, order processing refers to the steps between the order placement and delivery. It is essential to providing reliable and accurate service to customers. This includes order entry, sorting, tracking, and shipping.

Order processing call center services can reduce errors in order processing, thereby enhancing the customer experience and maximising profitability. This can enhance the customer experience and maximize the profit margin of your company.

Although most brands strive to process the orders shortly after order placement, some brands take time in order processing. The order processing time generally varies between brands to brand.

What is the need of order taking services?

A call center's order taking services enhance the customer experience. Customers may look for assistance if they have some questions about the product. These questions can be answered quickly by a call center agent.

Order taking is a technique that helps improve sales and boost revenue streams at a cost-effective rate. The process of accepting orders, picking, packing, and shipping the items, and tracking them until they are delivered has proved to be successful.

You can gain access to a wide range of business solutions through an order taking service that manages your order taking. Order taking call centers can help you gain customers' trust while streamlining the order taking services for your business.

Why companies outsource order taking call centers?

Despite the automatic call answering services, there are many customers who still prefer phone order taking service to gain information or clear doubts before placing an order. It is when outsourcing orders taking call center services plays a vital role.

In order to increase efficiency of work, outsourcing order taking call center services lessens the cost of building in-house teams. A call center agent with order taking capabilities can interact with potential consumers using his knowledge and skills to ensure a successful sale.

Outsourcing order taking service call centers ensure that the sales of your product is streamlined allowing your company to focus on the other important operations like advertising and marketing the product and building your brand name. Order taking call center facility is also specifically designed for order taking answering services that offer maximized up-selling for the products.

Benefits Galore, With Our Order Taking Services

  •

    Access to dexterous order taking agents

  •

    Pared order cancellation rate

  •

    Better business growth via efficacious upselling and cross-selling techniques

  •

    Simplified order management process

How Go4customer Order Taking Services X-formed Businesses

eCatering
the maharajas

The Maharajas

Rajasthan Electric

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.

Download Call Center
Brochure Download Button

Copyright © 2024 All rights Reserved at Cyfuture India Pvt. Ltd.