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Nurture Your Business with Wholesome Call Center Services

Fortify your business stability with Go4customer’s call center services.

Leave nothing to chance with unrivaled call center services

First-rate Call Center Services

How Go4customer’s Call Center Services X-formed Businesses

Why is Call Center Services in High Demand in the Business World?

Call Center Services is the success mantra for all growing companies because it helps in handling non-core business functions with perfection, which as a repercussion, ensures undivided attention to core competencies. It doesn’t take a rocket scientist to understand that when you are completely focused on core business activities, you can expect an explosive growth rate.

If you think call centers services have recently come into the limelight, you are wrong, because they have been helping business owners for decades. Companies approach different call centers in accordance with their varying business requirements.

Generally, there are two types of call center services:

  • Inbound call center services
  • Outbound call center services

Inbound call center services take care of calls coming in from the customers’ end. Inbound calls are mainly concerned with product or service support.

Established inbound call center service providers handle customer calls on behalf of their clients and make sure their actions adhere to SLAs.

Inbound call center services comprise:

  • Customer Support
  • Help Desk
  • Inquiry Handling
  • Call Answering
  • Toll-Free Services
  • Product Information Requests
  • Technical Support
  • Chatbot Based Solutions

By means of these valuable inbound call center services, business owners can fortify their customer base. Plus, the resultant heightened brand image will pave the way for smoother business growth.

In a nutshell, joining forces with prestigious inbound call center service providers is vital to keep the customer base buttressed.

To know more about inbound call centers, click here

Outbound call center services function in an opposite manner, compared to inbound call centers. Outbound call center service providers make calls to potential customers with the aim of improving the sales of clients’ products/services.

To put it briefly, outbound call centers are principally sales-focused. Outbound call center services include:

  • Appointment Scheduling
  • Information Verification
  • Lead Generation
  • Customer Survey
  • Telemarketing
  • Third-Party Verification

By availing any of these outbound call center services, business owners can unlock several revenue-generating opportunities.

All in all, tying up with specialized outbound call center service providers is the key to ensuring a continuous upward trend of the sales graph.

To know more about outbound call centers, click here

The factor that draws the attention of business owners towards Go4customer is that we provide both inbound and outbound call center outsourcing services in an inimitable manner, and that too at a budget-friendly rate!

From SMBs to MNCs, everyone approaches Go4customer for potent call center services. After understanding business owners’ needs, Go4customer team of specialists offers those services that aid in meeting our clients’ objectives.

However, if you wish to know which amongst all these is Go4customer’s most availed service, it is ‘24/7 Call Answering Service.’

Majorly, our phone answering services are availed to fulfil the purpose of business expansion.

How can Call Answering Services Possibly Help to Expand the Business?

The growth of any business is purely dependent on the happiness of customers. To keep customers gratified, it is significant to be available for them, always.

Customers place a call whenever they want to communicate you’re your brand. To ensure instant response and phenomenal solutions for customers, having a presumed call answering service provider on board is fundamental for business owners.

To learn in-depth about our call answering services, click here

Why is Go4customer Hailed as the Best Call Center Service Provider?

Well, there are many call center service providers in the market, which can offer you services at an extremely cheap price. But the factor that matters most is ‘Consistency.’ This is really important because if customers get both good and bad service interactions, they may switch to a competitor of yours. With high customer defection, you cannot take your business forward, obviously. We promise consistency.

Go4customer has been rendering call center services since 2001. We are proud to say that there was no single day when we failed to maintain consistency levels. This is laudable, considering a successful run of 19 years.

Plus, we have been pushing our limits so that we can set new standards in terms of service levels. Now, you may comprehend why business owners are hailing Go4customer as the best call center service provider.

We have exactly what you need for realizing your vision, and share your unbridled passion for success!

Pre-Requisites to Check-On for Call Center Services!

Call Center Services is the prime obligation for the organization, carrying a customer-centric approach. Generally, the Organizations in the US submit their resources to a topmost call center, in order to drive the best out of it.

Therefore, it falls as the prime responsibility of an organization to cross-check the criterion of service providers, who have circulated the interest in form of quotations with available market standards, in order to verify services with your needs of the project.

Following are the set of pre-requisites that needs to be check-on before availing call center services:

Eligibility:

Check the rate card of the organization’s eligibility to handle the cores of your project. Study the term by monitoring the profitability and its relation to Average Call Handling Time (ACHT) and Average Handling Time (AHT), along with the significance of internet tools.

Age, Turnover and Market Reputation of Call Center Service Provider:

Check the responsible factor like age, turnover and market reputation of a provider through various mediums of resources.

Analyze the age of set-up with projects handled at that till the moment, along with the incurred turnover for the interval of a year or two ranging in the chart of dollars.

Study the provider’s websites and other social media handles in an informative manner, to overview the pan of its market reputation, along with the concerned reviews.

Software Installed:

Before finalizing for the ‘one’, understand their approach for performance delivery by gathering the information about the software installed in the infrastructure.

Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Predictive dialer are some famous software currently ruling terrace of the Call Centers.

Set-Up/Location Size:

Gather the details for the size of the organization, based on its geographical location and its infrastructure size.

Analyzing this factor enables you to anticipate the potential of call center, along with the ability to the carriage size of your project.

ISO Certifications:

International Standards Organization (ISO) is a reputed body that guarantees the level of services upto usable context, for the services offered by the organizations.

Check whether your call center meets with the certification of ISO, for assuring the variety of business.

ISO 9001:2013, ISO 27001, ISO 22301, ISO/IEC 27001-2013, ISO 27001:2005, ISO 20000-1:2011, along with CMMI LEVEL III are some famous certifications that the call center needs to carry, in order to promise advance and formative performance.

Leased Line/ P2P Connectivity:

Analyze the complete structure for available networks amid the two sets of ‘computer’. Study the detailed brochure regarding offered speed connectivity per second. Also, understand the set of network protocols to avoid connectivity ordeals in future.

Check the usage criterion for the private network in the US, as per your requirements.

Response Rate:

Evaluate the service level or response rate of the call center by measuring the rate of calls answered in the amount of time.

Let’s say, 70% of calls are answered in 30 seconds. I.e; how much time and employee effort, your organization requires to respond to the customer for offering efficient services.

Customer Relationship Management (CRM):

Analyze the capability of customer relationship management (CRM) and its associated software. Check the eligibility of CRM by analyzing its core section and adaptability in daily usage.

The following are the internal sections that must be comprised in CRM for gaining effective results and offers effortless services to the customer.

Segments of Customer Relationship Management (CRM)

Email SMS IVR IVR Blast
Email integration allows creating a directory for emails of potential clients at a unique space automatically, distancing the data from one another. SMS integration bunch the details of the client by sending the set of information regarding product and services automatically to the customer, for creating the follow-ups or fulfilling the part of CRM Strategy. IVR offers an engaging solution to enlighten the prospect of the client.
IVR generally, is an automated and recorded call initiated for order confirmation through CRM.
IVR Blast is a pre-recorded call carried out to assist the customer in a better way for pushing customer response to CRM, for future purposes.

Reports:

Study the terms for report formulation and its associated categories for measuring customer experience practices.

Basically, Reports in the call center is categorized into three sections:

Types of Report for Monitoring Call Center Services

MIS Report Agent Performance Report QA Report
MIS report generally gives formative context and detailed information for the call center’s inbound and outbound report. Agent Performance Report gives a detailed review of the executive’s performance and prolonged data for calling services. Such as the number of calls, connected calls, answered and dropped calls, etc. QA Report helps in analyzing the working of call center cores. The report helps in improving the quality of services, by pondering on the mentioned points.

Dialer:

The affirmation of discussed pre-requisites should match with the final requirement for dialer. The dialer is the software used in the call center to automate outbound calls by increasing the ratio of connected calls and executive’s call time.

Therefore, before choosing the scalable plans for call center services, pondering over these points is a must in order to drive maximized output from call center services.

Call Center Services FAQs

Incredible Benefits Business Owners Can Gain With Our Call Center Services

  • Stringent data security

  • Exemplary call center agents

  • Customized services

  • Competitive pricing

Take a long stride with splendid call center services & watch your business grow!

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