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Call Center India Call Center Services Call Center Outsourcing

Boost Customer Loyalty with Astounding Inbound Call Center Services

Avoid losing loyal customers to business rivals with Go4customer’s inbound customer support services.

Give phenomenal response to incoming customer calls via our unrivaled Inbound Call Center Services

Remarkable Inbound Call Center Services

High Customer Satisfaction

Minimized Call Abandonment Rates

State-of-the-art Voice & Data Communication Systems

24/7 Seamless Call Handling

Should Businesses Join Forces with Established Inbound Call Centre Service Providers?

For businesses, nothing can be more valuable than customer satisfaction. This is so because business longevity can be extended only by keeping customers happy with the quality of support services and products. Since customers’ need instant response to their queries every time, thus joining forces with established inbound call centres is indispensable.

The bitter pill for business owners to swallow is that living up to customer expectations isn’t as easy as it was a few years ago. Nowadays, customers want their calls to be responded to in a jiffy and seek a quick & apt resolution to issues.

This highlights the need for an in-house professional team to take care of the customer support service, or outsource to reliable inbound call centre like Go4customer to handle the responsibility.

60% Customers Select Voice Channels For Assistance

This should be enough to comprehend why businesses are dealing with heavy call volumes on a daily basis. Dealing with mammoth inbound calls isn’t a cakewalk, as you have to be at your best to reap the desired rewards.

How Do Companies Handle Increasing Call Volumes?

To handle increasing call volumes, businesses can take the support of specialized call center service providers. Go4customer is an established inbound call center service provider with indispensable resources to handle inbound customer support with avant-garde technology, robust infrastructure laced with all modern amenities.

Owing to these resources, it is ensured that customers even today consider voice channels to get their issues resolved, for which the need for an adequate inbound call centre India is vital. When customers get a swift response, they leave with positive service experience, and talk about the company positively on social media platforms boosting brand image of the organization.

So, yes, businesses should leverage outsourced inbound support from established vendors in contemplation of serving nonpareil solutions in an unbreakable streak.

3 Reasons Why Choose Go4customer for Inbound Call Center Services

Unparalleled Solutions Round-the-clock

In this customer-oriented world, it is significant for businesses to be ready to serve prodigious solutions, regardless of the time at which inbound calls arrive.

Running customer support operations 24/7 could cost business owners an arm and a leg. Ignoring customer calls after business hours simply creates a negative image of the brand. To put it briefly, businesses have to choose between maintaining brand equity and abandoning the bottom line.

Sounds like a difficult situation? Really, it is. Go4customer can help to overcome such a situation, as we offer unparalleled outbound and inbound call centre services round-the-clock. The fact that would bring a smile to business owners’ faces is that we don’t charge much for our inimitable inbound customer support service.

Avert Unnecessary Distractions

Giving a proper response to incoming customer calls is paramount, but does that mean core competencies can be ignored? Of course not, because you cannot take your brand forward while being distracted from core business objectives.

Now, the question that arises is, ‘How to cope with inbound calls without getting distracted from core competencies?’ Well, the answer to this question is Go4customers’ inbound call center India.

By choosing us, you can completely focus on core business objectives, as we treat our partners’ customers as our own. Moreover, our service for inbound call centers always has something extra for our clients in-store, which means we will try to improve sales growth while handling inbound calls, via our efficacious up-selling and cross-selling techniques.

Strong Customer Relationships for the Long Haul

To stay two steps ahead of business rivals, ensuring strong customer relationships is vitally important. This is so because if customers stick with you, your brand is likely to reach new heights.

To make certain customers stick to your brand for a long time span, it is prominent to respond to their calls in the best possible manner. Here, you can put your faith in Go4customer because we have been doing this for almost two decades, with the regular implementation of new modes of technologies like AI-based chatbot, blockchain and cloud.

In simple words, if you really want to enjoy incredible perks of strong brand equity, outsource your business’s service to Go4customers’ inbound call center!

Why Go4customer is the Best Inbound Call Centre Service Provider?

Of course, you can find many inbound call center service providers in the market to handle customer-related functions. Nevertheless, the prime factor that makes Go4customers’ inbound call centre services trustworthy is an invaluable industrial experience of 19 years.

Our mammoth industrial experience enables us to deliver best-in-class inbound call centre service during customer support interactions. Our call-handling agents always aim for high customer satisfaction levels, thereby using their skillset aptly to maintain the balance between AHT (average handle time) and FCR (first call resolution).

We have exactly what you need for realizing your vision, and share your unbridled passion for success!

Key Differentiators

Zilch call abandonment rates

High CSAT score

Inimitable solutions in a jiffy

Buttressed customer base

Why Us?

An ideal business practice says to never let customer calls go unanswered because whenever you fail to respond to incoming support requests, there is a negative impact on the brand image. Go4customer offers unparalleled inbound call center services that assure clients strengthened customer base.

Inbound Call Center Services FAQ

What are inbound call center services?

Inbound call center services are a vital part of any business nowadays. An inbound call center is a center that receives and answers all the incoming calls from the customers. Whenever any customer has a query or concern, they call, and the call gets picked by the call center and answered by skilled and experienced call center representatives. These representatives ensure they offer the appropriate solution to the customer query, turning them into happy and recurring customers.

The primary role of inbound call center services is to offer an exceptional customer experience to the customers. The inbound call center must ensure the customers have a hassle-free experience using the company’s products and services. They act as a pillar for your organization and help you maintain a good relationship with your new and existing clients.

What are inbound services?

Inbound service is a type of service that allows companies to approach their customer’s concerns and queries effectively. Nowadays, many companies consider outsourcing inbound services as it helps them reduce additional expenses like labor costs and infrastructure expenses.

In Inbound services, a customer calls the company with an inquiry or service request. The inbound call center receives those calls and answers them to ensure they provide the best assistance to the customer to help them enjoy amazing services and experience using the company's product and services. An agent from the call center can call the customer to take a follow-up on a service issue or to inform them about the launch of new products or any changes made in the company’s policy.

What are customer service responsibilities at inbound and outbound call centers?

A call center consists of a team of versatile agents trained to receive calls to answer customers’ query and to make outbound calls. The services that involve receiving calls from the customer regarding service or technical support are some of the roles and responsibilities of inbound call centers. On the other hand, services like calling the customer for lead generation, telemarketing, and research are the responsibilities of outbound call centers.

The primary responsibility of an inbound call center is to solve customers' queries and offer them the best solution and assistance in a timely and effective manner. On the other hand, the responsibility of an outbound call center involves generating leads by strengthening customer relationships with the company.

What does Inbound call mean?

An inbound call refers to a call that a customer makes to the call center. These calls mainly revolve around offering assistance with customer’s queries or providing them with technical support. Nowadays, customers can contact the call center through email, chat, or telephone calls. Inbound calls allow companies to provide excellent support to the customers while allowing businesses to focus more on core operations. Using Inbound call services, you can offer your customers the best customer experience ensuring your business does not face any revenue losses.

To offer a hassle-free experience to your customers, your agents must have adequate knowledge of the product and services being offered. It will help them offer the right assistance to the customer. If required, they must have an understanding of escalating the problems to the senior technical support.

What is the difference between inbound and outbound call centers?

The difference between inbound and outbound call centers is quite easy to understand. The inbound call center is responsible for handling incoming calls from the clients/potential customers regarding a certain query or technical support, which is not the case with outbound call centers.

The outbound call center is responsible for generating leads by initiating sales and marketing techniques and strategies. Since the success of both inbound and outbound call centers solely depends on the expertise of your customer care representatives, they must be trained and skilled in providing the best experience to the customers.

What is an inbound customer service advisor?

The role of an inbound customer service advisor is crucial for any business. The main responsibilities of an inbound customer service advisor are to handle and manage customer queries and provide them with the right assistance.

Moreover, they are trained professionals who possess adequate knowledge and have the experience and skills in resolving customer’s queries. Providing customers with a single point of contact for all their service questions is key to the success of an inbound customer service facility. Customers appreciate a single point of contact, provided their questions are answered appropriately.

How to handle inbound calls?

To handle inbound calls successfully, you must hire a team of call representatives and experts with great communication skills and experience in client handling. Another important factor that you must keep in mind to handle inbound calls efficiently is to have enough agents to handle the high call volume.

Remember, both understaffing and overstaffing are bad for your business, so make sure you have adequate staff to handle inbound calls. The customer care representative must be polite, patient and skilled enough to answer the queries of the customer in an appropriate manner. Also, the conversation with the client must end on a positive note leaving a positive impression on the customer.

What is the role and responsibility of inbound call centers?

Inbound call center receives the call from the customers and your potential customer. The number of inbound calls increases as your business grows. It is when an inbound call center proves to be an efficient business tool. Since not all companies can afford the staffing and infrastructure involved in setting up an in-house inbound call center, they opt for outsourcing.

The major role and responsibilities of inbound call centers include assisting customers with order processing, email responses, chat support, loyalty program, help desk services, hotlines, dispatch, etc. No matter what the size of your business is, outsourcing inbound call centers will benefit your business in the long run.

What is the inbound process?

Inbound call centers, as their name suggests, handle mainly inbound phone calls originating from customers and potential customers. Because of the nature of these calls, they tend to focus primarily on customer service. Inbound calls are generally all about answering customer’s questions and solving their concerns.

Customer service is one of the most renowned services offered by a call center. Having a good inbound process allows your company to offer a wide range of services and benefits to the customer. But before you decide on selecting an inbound process, make sure you take the company's goal, bandwidth, and budget into consideration.

How many calls should an inbound agent take?

The number of calls your inbound agent can take majorly depends on the volume of calls received by the call center. Generally, an agent can take up to 40 to 50 calls with an average time of about 7 minutes. It is also important to consider that not all queries get resolved on a first call. Sometimes inbound agents are required to take a follow-up that may go on for days after the first interaction. So the calls that an inbound agent can handle in a day majorly depends on the call duration per client and the call volume received by the call center.

Perquisites Associated With Our Inbound Call Center Services

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    100% customer satisfaction

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    High FCR rate

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    Uplifted customer experience

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    24/7/365 customer support

How Go4customer’s Inbound Call Center Services X-formed Businesses

Club Factory

Ayushman

Edelweiss

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.

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