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The world is changing at a pace which was never anticipated. US has become the fastest-growing economy for the E-commerce industry with a growth rate of 51% per annum. The US government has allowed 100 % Foreign Direct Investment in E-Commerce for business-to-business companies. This is all because of the tech-savvy generation and the increase in the use of smartphones, dependability on the internet along with the assistance of AI-based chatbot. There are many e-commerce websites like Flipkart, Amazon, eBay, etc. which have become synonyms for online shopping. So, technological progression has unpredictably manoeuvred the conventional models of retail and marketing. Traditional retail has morphed into e-commerce and marketing through online reputation management.

Millennials now have greater purchasing power. According to a recent survey, the fashion industry is the second-largest polluter after the oil industry, because of the mass production of clothes. There is not an actual demand as people in urban areas wear their dresses less than 8 times. So, many a national and international brand are striving for prominence on the online platform. There is no monopoly of a particular brand and rising customer’s expectations have put a lot of pressure on them.

This has made them look out for constant upgrades to last long in the realm of ‘Fast Fashion’ and opt for a major shift in operational methods. Other domains of IT sector which has sprung out like a fountain effect are Cloud, Blockchain technology, call center services and state of the art application-based software that have made every industry build IT infrastructure of its own.

Sharp and smart business plans, effective applications, economic viability and customer-centric modules are the need of the hour for E-commerce enterprises. Go4customer’s prowess in call center outsourcing by offering exemplary services and expert opinion in these domains steers the E-commerce companies towards retaining more clients by making their services more diverse and accommodating.

Go4customer helps in building a healthy customer-seller relationship through its adequate call center outsourcing practices in order to retain your place in cut-throat competition and avoid any risks which could arise due to volatility in the economy. Our solutions reimagine your client’s experience at both online or offline platforms with our digital solutions, and also by optimizing social analytics and trends with marketing strategies and conducting surveys availing the informative call center services from time to time to have comprehensive acumen for your business to use.

Digital analytics

Go4customer has a plethora of tech products online reputation management and marketing ideas that guide e-commerce and retail enterprises to have a sustainable and steady growth by making them accommodate advanced technology and uncertain customer demands. Through our digital analytics services, plans are conceptualized and executed from grassroots to the topmost level of the business hierarchy, which ensures an uninterrupted transition to evolve into a next-gen e-commerce retailer.

Application services

We have solutions which help in providing different services for varied demands. Go4customer has a team of adept and industrious engineers and management professionals who have years of refined experience in ensuring the transcendental journey of every company which has collaborated with us. Our custom made applications make complex things effortless and simple.

Building IT infrastructure

Go4customer has been steering the way for many customers through the catacombs of the IT sector, which comes with many limitations and vulnerabilities. Optimizing your business with the most modern technological tools and techniques makes it fast and transparent, which in turns attracts customers. Our IT infrastructure solutions help e-commerce enterprises to become self-reliant, self-sufficient, customer-centric, resilient, and to guide them to provide their customers an astounding interaction which they cherish (and share on social media platforms!).

BPO services

It has become hard to carry on your business successfully without adopting contemporary strategies. It limits the growth of the company and hampers it from realizing its true potential. You could though retain your traditional and ethical values, but to make sure that you do not lag behind in the race, you have to evolve with changing times.

The need of the hour is to integrate your business with the expectations of your customers. Our Business Process Services take the growth of your business to the speed of light. Our experienced and empathetic personnel along with AI-based chatbot make sure that your customers experience exceptional services and choose services which are the best for them so that they don’t feel cheated at the end of the day. It helps them to predict probabilities which could eventually turn sour and be prepared for that. Only we can provide this stupendous risk management.

Finance and accounts

Retail and e-commerce business is all about invoices and its management. Go4customer smart services manages your account books and keeps your balance sheet clean in a simple yet efficient way. It streamlines your business’s economics.

Cloud

It is crucial for your business to maintain all data so that it is easily accessible yet safe and secure. This could only happen with Go4customer’s cloud-based SaaS solutions. It makes you self-sufficient in handling your data remotely and designing its infrastructure for you and your customers. Go4customer is ready for the future of e-commerce. Are you?

How Go4customer BPO Services X-formed e-Commercial Customer Care