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With the advent of technology in all spheres of life, it has become mandatory for the tertiary sector to reorganize its operations with growing customer expectations. Communication Service Provider (CSP) company’s share in the economy is three trillion dollars. This industry includes business players giving telecommunications services, satellite D2H providers, business content providers, cable and applications service providers, and cloud telecommunication providers.

The marriage of cloud with the telecom sector has been the talk of the town ever since. The investment made by telecoms in availing cloud services is $200 billion which shows that this industry is ready to embrace the emerging technologies. As reported by the Economic Times, “In 2025, IDC predicts that 49% of the world’s stored data will reside in public cloud environments.” They are expected to change with the ever-changing time. Because of this, a new demand for humongous data centers for the future would arise.

To potentially exploit the IoT (Internet of Things), the telecom industry is venturing into new horizons to restyle themselves and open vistas for treading on adjacent lines like setting up of 100 smart cities by the Government of India. The telecom industry provides undying business expansion as 70% of the population is rural and telecom services are used only by approximately 58% of the total population as of July 2018.

Government’s National Digital Communication Policy has been launched with an aim to provide communication services to the remaining population and attract investments up to $100 billion and to generate 4 million jobs by 2022. Despite the dearth of adequate communication services, India ranks second in the world in terms of total internet consumers. Growing customer expectations have also put pressure on the telecommunication sector to go online.

The government is also planning to launch a National e-Governance Plan through the Department of Information and Technology. Under this scheme, the government would set up approximately 1 million internet providing service centers. To boost foreign Direct Investment in this industry the government has increased the cap to 100% from the earlier 74%. This FDI is for investors who are interested in building infrastructure for the industry like setting architecture for manufacturing dark fiber, building towers, surveillance monitoring and, providing voice mail services.

Indian giants of the telecom industry are transforming their businesses by introducing Narrowband IoT (NB-IoT) technology. Their competitors are not far behind. They are trying to build a similar tech “Low Power Wide Area Network”. It is based on LoRaWAN technology which is being developed to target the government’s projects like Smart City Mission and Swachh Bharat.

Brand new 5G technology in India is being collaborated with IoT to enable more than a million devices per square mile. According to a White Paper published by International Data Corporation (IDC), "However, signals from the Internet of Things (IoT) devices, metadata (vital for analytics, contextualization, artificial intelligence [AI]), and productivity data are showing even faster growth in today's increasingly digitized world." But, 5G technology demands regimes based on new and smart policies.

The constant need for connectivity among the Millenials has increased the need for telecoms to establish their customer care services. In the internet age, industries in this sector are striving to outdo others in the online war of building a better online reputation.

Client Satisfaction

Go4customer, with its cutting edge technological solutions, makes sure that all your customer’s expectations are met and they are left with enhanced client experience which would result in your customer having long and lasting relationships with your business. We are experienced in identifying the loopholes and untie the knots between you and your customers to give you an edge over your competitors and emerge as a leader in your industry.

Digital and Analytics

With our smart digital solutions, the telecommunication industry would get a keen insight into the emerging business patterns with which they could formulate their policies according to the demands of the consumers. Go4customer with its team of dexterous engineers and marketing team understands the trends in the economy to increase the scope of your operations. If you want your business to shoot, our exemplary Digital and Analytics services are all you need!

Application Services

We make the digital metamorphosis very easy and smooth for industries by our avant-garde standard and customized Application services developed in such a way that it addresses problems like they were never there. Go4customer helps you to reimagine and expand your perspectives to include things that were not in your vision due to the mist of technological dearth. We make our applications user-friendly so that you adopt it in your day to day business operations.

Cloud services

The facts and figures make it evident that it has become imperative for telecom industries to avail cloud services for their digital revamping. Go4customer’s technologically advanced and smart data centers can make this mandatory need a cup of tea for telecoms so that they can enjoy exemplary cloud services offered by us.

Finance and Accounting

Taking care of Finance and Accounts is a taxing task for everyone. Go4customer’s smart solutions help you in maintaining your ledgers automated and integrated with cloud services as you may access them anytime and anywhere you want. It also becomes easy to make and receive payment through our quick and user-friendly gateways to enhance customer’s satisfaction which we religiously aspire and put efforts to make it happen.

How Go4customer BPO Services X-formed Telecom Customer Care