With the advent of technology in all spheres of life, it has become mandatory for the tertiary sector to reorganize its operations with growing customer expectations. Communication Service Provider (CSP) company’s share in the economy is three trillion dollars. This industry includes business players giving telecommunications services, satellite D2H providers, business content providers, cable and applications service providers, and cloud telecommunication providers.
The marriage of cloud with the telecom sector has been the talk of the town ever since. The investment made by telecoms in availing cloud services is $200 billion which shows that this industry is ready to embrace the emerging technologies. As reported by the Economic Times, “In 2025, IDC predicts that 49% of the world’s stored data will reside in public cloud environments.” They are expected to change with the ever-changing time. Because of this, a new demand for humongous data centers for the future would arise.
To potentially exploit the IoT (Internet of Things), the telecom industry is venturing into new horizons to restyle themselves and open vistas for treading on adjacent lines like setting up of 100 smart cities by the Government of India. The telecom industry provides undying business expansion as 70% of the population is rural and telecom services are used only by approximately 58% of the total population as of July 2018.
Government’s National Digital Communication Policy has been launched with an aim to provide communication services to the remaining population and attract investments up to $100 billion and to generate 4 million jobs by 2022. Despite the dearth of adequate communication services, India ranks second in the world in terms of total internet consumers. Growing customer expectations have also put pressure on the telecommunication sector to go online.
The government is also planning to launch a National e-Governance Plan through the Department of Information and Technology. Under this scheme, the government would set up approximately 1 million internet providing service centers. To boost foreign Direct Investment in this industry the government has increased the cap to 100% from the earlier 74%. This FDI is for investors who are interested in building infrastructure for the industry like setting architecture for manufacturing dark fiber, building towers, surveillance monitoring and, providing voice mail services.
Indian giants of the telecom industry are transforming their businesses by introducing Narrowband IoT (NB-IoT) technology. Their competitors are not far behind. They are trying to build a similar tech “Low Power Wide Area Network”. It is based on LoRaWAN technology which is being developed to target the government’s projects like Smart City Mission and Swachh Bharat.
Brand new 5G technology in India is being collaborated with IoT to enable more than a million devices per square mile. According to a White Paper published by International Data Corporation (IDC), "However, signals from the Internet of Things (IoT) devices, metadata (vital for analytics, contextualization, artificial intelligence [AI]), and productivity data are showing even faster growth in today's increasingly digitized world." But, 5G technology demands regimes based on new and smart policies.
The constant need for connectivity among the Millenials has increased the need for telecoms to establish their customer care services. In the internet age, industries in this sector are striving to outdo others in the online war of building a better online reputation.