India is considered as one of the ideal destinations for outsourcing business. Call centers in India are growing at an exponential rate as the best quality services are offered at significantly lower costs in comparison to other countries.
Call centers can handle both outbound and inbound calls for its clients. An outbound call center provides outbound calls services to a business. These services include sales calls, appointment scheduling, telemarketing, customer surveys, information verification, and third party verification services. An outbound call center service provider saves various hidden costs; such as infrastructure cost, training cost and overheads cost; for the clients. Additionally, companies save technology and maintenance costs by deploying offshore call center services.
India is emerging as a hub of call center business. Following factors are contributing to the success of outbound call center India:
Availability of skilled manpower: This is one of the major factors contributing to the success of outsourcing business in India. Indians are fluent in English and other foreign languages. Hence, they are easily accepted by US, Latin American, and UK customers.
Economies of Scale: With the weakening of Indian currency in comparison to pounds and dollars, outsourcing processes to India has become extremely economical for the businesses. Also, efficient employees are available at less salary compared to European countries. Companies can, thus, save investment on capital, labor and technology.
Code of Conduct: With exposure to international service standards, outbound call centers in India have, over the years, established themselves as a brand for providing best quality services along with superior professional standards worldwide.
Hence, outbound call center holds an important position in outsourcing business. Indian outbound call center service providers are globally recognized for providing exceptional services and successfully handling customer needs for their clients.