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Go4customer Blog

How to Improve Customer Service Skills

Posted by Guest Author on Dec 27, 2019 05:08:12 pm

Service is what most of us are doing and looking for. It doesn’t matter what kind of or which type of service it is. The broader category by which we can differentiate this is behind the system and the phone call. Customer service is one thing that makes or breaks a company. What we mean by saying this is if your customers are happy with your service, you can stand strong among other competitors. But on the other hand, if you anyh... Read more>>

3 Ways Inimitable Customer Service Unlocks New Sales-related Possibilities

Posted by Rahul Garg on Sep 26, 2019 03:27:22 pm

To rule the business world, you must make a maximum profit at the end of the day, right? But the factor that ensures continuous sales growth is the quality of post-sales solutions. Of course, customers purchase products with the hope of not encountering any issue in the later stages, however, they know somewhere it’s not possible because some issues appear at some point in time. So, whenever customers find themselves up against... Read more>>

How to Offer Cross-Channel Customer Service

Posted by Guest Author on Sep 21, 2019 02:29:22 pm

When you think about corporate customer service, platitudes are a dime a dozen. Every consumer has heard “the customer is always right,” and “customers first” more times than they can count, but it takes actions — not just words — to make those claims feel true.   Nothing can more quickly destroy a business relationship than a bad customer service experience. Some companies are almost unive... Read more>>

10 Actionable Tips for Customer Service Conflict Resolution

Posted by Guest Author on Aug 26, 2019 03:54:45 pm

In any type of business, conflicts will happen. Sooner or later, but they will come. Yet, conflicts themselves don’t have to be bad for your business. Alternatively, almost always you can turn them into something good. But it’s the way you react that’s the most important. The way you handle conflicts and try to resolve them will signify how it impacts your business. While talking about conflict resolution is e... Read more>>

The Beacon to hire a competent Customer Service Call Center

Posted by Shashvat on Feb 15, 2019 12:10:38 pm
services in call center

When you decide that your business requires assistance in some particular task, what is your approach? Typically, business owners respond in two ways: They either decide to fix the problem on their own. They hire some expert firm to take care of the issue. Either way, the purpose is to make business profitable without a single glitch. Customers should be every business’s first priority as whatever you are doing ends u... Read more>>

How AI Chatbots Are Modifying Customer Experience?

Posted by Gauri Mishra on Feb 14, 2019 10:24:59 am

INTRODUCTION Recall the last time you chatted with a customer service agent. Perhaps you might have complained regarding the incorrect delivery of an item in the order. There is a high possibility that the agent who was attempting to resolve your flaw was not even a person. You may be chatting with an ‘Artificial Intelligence Chatbot’. These talking chatbots... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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