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Customer Care Services - A Must for Online Retailers

Posted by Vaishnavi Verma on Mar 18, 2021 02:47:32 pm
customer-service-call-center

Customer service and grievance handling are quite different terms when it comes to offering customer support services in the retail industry. Customer care service is accountable for assisting the customer throughout its life cycle in association with the particular brand, whereas grievances registered through the call center services are specifically dealt with the offering of resolutions to raised concerns regarding product/service... Read more>>

The Art of Using Social Media as a Customer Service Platform and Enhancing Business Operations

Posted by Guest Author on Dec 01, 2020 05:03:09 pm
Social Media

Social media customer service refers to the implementation of social channels for providing effective and seamless customer support and service. Customers always want to connect with brands on social media platforms for instant assistance and elicit a prompt reply. Brands are incorporating social media customer support services into their business strategies because customers want them to provide social customer assistance.... Read more>>

How Businesses Can Improve Their Inbound Customer Service

Posted by Anushka on Sep 14, 2020 12:27:42 pm
Customer-Service

Good brands always excel at customer service. If you have a favorite brand, you don't just love them for their products and services, but it is because of the unbelievable offers you receive, the high-quality services you adore, and the fact that they simply excel in customer service. For customers, the quality and price don't hold that much meaning, but the relationship they built with the brands does. And, this is what inboun... Read more>>

AI Call Center Solutions: Future of Exceptional Customer Service

Posted by Vaishnavi Verma on Apr 13, 2020 04:10:12 pm
AI-Call-Center

Facing an issue in installing a device?... Well till now we just use to pick up the phone and dial a number and get in touch with the call center executive. But have you ever wondered, is the situation going to be the same... even after five to ten years from now?... Maybe not! The interference of technology in the belvedere of call center solutions has altercated the definition of customer service. The methodology to gain ass... Read more>>

Do’s and Don’ts: Internet Safety Tips for Kids

Posted by Vaishnavi Verma on Feb 17, 2020 01:16:09 pm
Safety_Internet_Day

It’s the matter of yesterday when my nephew of age 5 was grumbling just because he is being restricted to spend more time on the mobile phone. The moment came to me as a shock because he was naming the fancy terms, propounded under the umbrella of the internet. The advent of technology has made an easy go for smart hand-held devices to adults, teens, and kids, as well. According to the recent blog of Google, Parents are b... Read more>>

Top Chatbots Improving Customer Service in India

Posted by Vaishnavi Verma on Feb 12, 2020 12:40:38 pm
Chatbots-Customer-Service

Hi, how can I help you?... Send a message, How’s the traffic to the nearest road, Make me laugh and Set a Reminder are few prompt, that you are going to encounter once you connect with Google Assistant. The AI-based technology has made life easier, where the one doesn’t need to hunt five and dime. All you need to do is to create rich commands… and the information is on the screen! India being the populat... Read more>>

How to Improve Customer Service Skills

Posted by Guest Author on Dec 27, 2019 05:08:12 pm
improve-customer-service-skills

Service is what most of us are doing and looking for. It doesn’t matter what kind of or which type of service it is. The broader category by which we can differentiate this is behind the system and the phone call. Customer service is one thing that makes or breaks a company. What we mean by saying this is if your customers are happy with your service, you can stand strong among other competitors. But on the other hand, if you anyh... Read more>>

3 Ways Inimitable Customer Service Unlocks New Sales-related Possibilities

Posted by Rahul Garg on Sep 26, 2019 03:27:22 pm
good-customer-service-increase-sales

To rule the business world, you must make a maximum profit at the end of the day, right? But the factor that ensures continuous sales growth is the quality of post-sales solutions. Of course, customers purchase products with the hope of not encountering any issue in the later stages, however, they know somewhere it’s not possible because some issues appear at some point in time. So, whenever customers find themselves up against... Read more>>

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