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A Simple Guide for Customer Segmentation for a Better Call Center Service

Posted by Sunny Morgan on Mar 30, 2023 03:30:25 pm
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A successful business expansion would require a segmented view of all the areas of the company so, we can dedicate our undivided attention to each of the areas of business. Therefore, we are going to impress on call center business segmentation today... Read more>>

Hypercare Customer Support Model - A Call Center Service for Bigshots

Posted by Sunny Morgan on Mar 24, 2023 11:35:24 am
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Hypercare may sound like a term from an old Star Wars movie, but in the realm of software development, it is a commonly used term that refers to the process of onboarding a new customer. Industries with a high risk of customer churn early on in the c... Read more>>

Frequently Asked Questions On Call Center Outsourcing

Posted by Ayushi Awasthi on Jan 13, 2022 03:10:40 pm
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“Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense.“ Neil Patel  Over the last 10 years, the development and growth of e-business have positioned the C... Read more>>

How to Identify Your Business Call Center Outsourcing Needs?

Posted by Neha Dubey on Nov 24, 2021 05:15:48 pm
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For every business owner, deciding on call center outsourcing needs can be challenging at times. While some business owners think they can handle their inbound and outbound calls in-house without any hassle, some find the task a little difficult. Wit... Read more>>

3 Ways Inimitable Customer Service Unlocks New Sales-related Possibilities

Posted by Rahul Garg on Sep 26, 2019 03:27:22 pm
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To rule the business world, you must make a maximum profit at the end of the day, right? But the factor that ensures continuous sales growth is the quality of post-sales solutions. Of course, customers purchase products with the hope of not encounter... Read more>>

The Paramountcy of Personal Touch in Chat Support Service

Posted by Shashvat on Dec 04, 2018 11:08:28 am
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In a world where several thousand businesses are hovering the internet, it is an onerous task to establish your company’s name separate from the crowd. Some do it by offering an ace-quality product line, while other firms take a much credible a... Read more>>

How can Startups benefit from Help Desk Services?

Posted by Shashvat on Sep 03, 2018 10:09:54 am
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U.S. companies lose more than $62 billion annually due to poor customer service. Newvoicemedia.com If anyone thinks that starting a business is easy, then the person is either lying or had never tried doing so. Running a business is tough, but ... Read more>>

Why Fat Cats of business world utilize Social Media for Customer Service?

Posted by Shashvat on Aug 21, 2018 05:15:06 pm
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“Transparency may be the most disruptive and far-reaching innovation to come out of social media.” – Paul Gillin Technological innovation and the latest advancements have really transformed the way business used to be done. The b... Read more>>

How Can Call Center Services Help You Win Lost Customers?

Posted by Sukriti Saini on Jun 11, 2018 11:19:28 am
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Every business wants to grow and reach the zenith of success as soon as possible. This urge makes the team of the company work assiduously towards one goal after the other. As soon as the one goal is accomplished, the other one comes up and the proce... Read more>>

How A Live Answering Call Center Service Makes Your Business Grow?

Posted by Sukriti Saini on May 19, 2018 03:28:22 pm
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If you are one of such businesses who have been in the industry for a few years or even are a newbie, you know that there is a lot of hustle and bustle involved, especially when your business is in its initial phase. Amidst all this hustle and bus... Read more>>

Provisions of a productive Call Center Service

Posted by Kajal Sharma on Apr 27, 2018 11:34:39 am
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When you start a business venture, there are many ground rules and key reminders that you need to emphasize. In fact, it is not a cakewalk to indulge and perform extraordinarily in trade activities. You should have ample cognizance to run an organiza... Read more>>

The Diagnosis of profitable Inbound Call Center Services

Posted by Shashvat on Apr 26, 2018 11:50:28 am
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If anyone had ever made the transition from outbound to inbound business, he/she will understand the significant difference these two services have. While in an outbound call center, agents test & use different scripts so as to make a persuasive inte... Read more>>

Call Center Service Provision: Empirical for Organizational Success

Posted by Admin on Oct 31, 2015 10:12:47 am
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The call center service provision of India has encouraged several organizations and multinational corporations to either set up their call center establishments or outsource their call center operations to India. In the last several years, the countr... Read more>>

Why are Businesses Increasingly Opting Call Center India Services?

Posted by Admin on May 18, 2015 05:17:06 pm
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Since the 2000s it has become a trend in India among fresh-out-of-college graduates to relocate to cities like Bangalore, Mumbai, Pune and Gurgaon to join call centers to earn easy money. According to a survey conducted by India Today, call centers i... Read more>>

How Businesses Can Leverage The Benefits of Market Research?

Posted by Richha Bhatnagar on Mar 31, 2015 11:34:39 am
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Knowledge is vast in the fascinating world and some of the information is useful and some just useless. It is important to identify the difference between both and practice tactically. To stay ahead in the race and abreast of changes, proper and care... Read more>>

Organizing Your Business Through Inbound Call Center

Posted by Rahul Bhaduri on Feb 17, 2015 10:51:08 am
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If your company is engaged in a business, wherein you are required to take calls for customer service or take orders over the phone, an inbound call center can always enhance your productivity in a better way. A call center service is an appropria... Read more>>

How To Ensure a Cost Cutting Edge For Your Business

Posted by Rahul Bhaduri on Feb 17, 2015 10:46:40 am
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Businesses attempt to apply nearly all the rules and develop new strategies to lessen their costs. There is barely any cost cutting tactic that has been as effective as hiring a call center service, that will reduce the amount of work, deliver better... Read more>>

How SMBs Can Make Most Of Debt Collection Services

Posted by Neeti Patial on Feb 17, 2015 10:36:57 am
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Small businesses are increasingly identifying the advantage of taking assistance of a collections agency in the collection of outstanding debts. There are some small operators who think that it will increase their capital expenditure. However optimal... Read more>>

Unleash Interesting Business Prospects With Appointment Scheduling Via Call Centers

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:16:32 am
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Every business encounters a pause after achieving the very first step of success which is lead-generation. This is where enterprises hire an outbound call center service provider. From such contact centers, B2B and B2C appointment setting functions a... Read more>>

Top 3 Performance Metrics For Better Service Level Agreement

Posted by Shashvat on Sep 20, 2014 04:13:58 pm
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Customer service is one of the call center services that offers the solutions to the customers’ problems, queries, and complaints. Companies prefer to outsource these services rather than setting up an in-house premise for the same. The outsour... Read more>>

Big Enterprises Should Hire Outbound Customer Support In India

Posted by Arijit Mukherjee on Aug 28, 2014 06:19:20 pm
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Customer care is a service that builds a relationship between the customer and an organization. Not all organizations have quantity resources, so they hire services from the professionals. Call center agents are also known as professionals because of... Read more>>

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An insight into Call Center Outsourcing

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Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

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