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A successful business expansion would require a segmented view of all the areas of the company so, we can dedicate our undivided attention to each of the areas of business. Therefore, we are going to impress on call center business segmentation today... Read more>>
Hypercare may sound like a term from an old Star Wars movie, but in the realm of software development, it is a commonly used term that refers to the process of onboarding a new customer. Industries with a high risk of customer churn early on in the c... Read more>>
A telephone answering service has always been in every organization from the beginning. Strong communication skill is sacrosanct in every company. Whether you are speaking to a low-level, mid-level, or higher-level entity or person, you must ensure a... Read more>>
“Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense.“ Neil Patel Over the last 10 years, the development and growth of e-business have positioned the C... Read more>>
For every business owner, deciding on call center outsourcing needs can be challenging at times. While some business owners think they can handle their inbound and outbound calls in-house without any hassle, some find the task a little difficult. Wit... Read more>>
To rule the business world, you must make a maximum profit at the end of the day, right? But the factor that ensures continuous sales growth is the quality of post-sales solutions. Of course, customers purchase products with the hope of not encounter... Read more>>
In a world where several thousand businesses are hovering the internet, it is an onerous task to establish your company’s name separate from the crowd. Some do it by offering an ace-quality product line, while other firms take a much credible a... Read more>>
U.S. companies lose more than $62 billion annually due to poor customer service. Newvoicemedia.com If anyone thinks that starting a business is easy, then the person is either lying or had never tried doing so. Running a business is tough, but ... Read more>>
“Transparency may be the most disruptive and far-reaching innovation to come out of social media.” – Paul Gillin Technological innovation and the latest advancements have really transformed the way business used to be done. The b... Read more>>
Every business wants to grow and reach the zenith of success as soon as possible. This urge makes the team of the company work assiduously towards one goal after the other. As soon as the one goal is accomplished, the other one comes up and the proce... Read more>>
If you are one of such businesses who have been in the industry for a few years or even are a newbie, you know that there is a lot of hustle and bustle involved, especially when your business is in its initial phase. Amidst all this hustle and bus... Read more>>
When you start a business venture, there are many ground rules and key reminders that you need to emphasize. In fact, it is not a cakewalk to indulge and perform extraordinarily in trade activities. You should have ample cognizance to run an organiza... Read more>>
If anyone had ever made the transition from outbound to inbound business, he/she will understand the significant difference these two services have. While in an outbound call center, agents test & use different scripts so as to make a persuasive inte... Read more>>
The call center service provision of India has encouraged several organizations and multinational corporations to either set up their call center establishments or outsource their call center operations to India. In the last several years, the countr... Read more>>
Since the 2000s it has become a trend in India among fresh-out-of-college graduates to relocate to cities like Bangalore, Mumbai, Pune and Gurgaon to join call centers to earn easy money. According to a survey conducted by India Today, call centers i... Read more>>
Knowledge is vast in the fascinating world and some of the information is useful and some just useless. It is important to identify the difference between both and practice tactically. To stay ahead in the race and abreast of changes, proper and care... Read more>>
If your company is engaged in a business, wherein you are required to take calls for customer service or take orders over the phone, an inbound call center can always enhance your productivity in a better way. A call center service is an appropria... Read more>>
Businesses attempt to apply nearly all the rules and develop new strategies to lessen their costs. There is barely any cost cutting tactic that has been as effective as hiring a call center service, that will reduce the amount of work, deliver better... Read more>>
Small businesses are increasingly identifying the advantage of taking assistance of a collections agency in the collection of outstanding debts. There are some small operators who think that it will increase their capital expenditure. However optimal... Read more>>
Every business encounters a pause after achieving the very first step of success which is lead-generation. This is where enterprises hire an outbound call center service provider. From such contact centers, B2B and B2C appointment setting functions a... Read more>>
Customer service is one of the call center services that offers the solutions to the customers’ problems, queries, and complaints. Companies prefer to outsource these services rather than setting up an in-house premise for the same. The outsour... Read more>>
Customer care is a service that builds a relationship between the customer and an organization. Not all organizations have quantity resources, so they hire services from the professionals. Call center agents are also known as professionals because of... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
Telemarketing Services
India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
