In a world where several thousand businesses are hovering the internet, it is an onerous task to establish your company’s name separate from the crowd. Some do it by offering an ace-quality product line, while other firms take a much credible a... Read more>>

U.S. companies lose more than $62 billion annually due to poor customer service. Newvoicemedia.com If anyone thinks that starting a business is easy, then the person is either lying or had never tried doing so. Running a business is tough, but ... Read more>>

“Transparency may be the most disruptive and far-reaching innovation to come out of social media.” – Paul Gillin Technological innovation and latest advancements have really transformed the way business used to be done. The busin... Read more>>

Every business wants to grow and reach the zenith of success as soon as possible. This urge makes the team of the company work assiduously towards one goal after the other. As soon as the one goal is accomplished, the other one comes up and the proce... Read more>>

If you are one of such businesses who have been in the industry for a few years or even are a newbie, you know that there is a lot of hustle and bustle involved, especially when your business is in its initial phase. Amidst all this hustle and bus... Read more>>

When you start a business venture, there are many ground rules and key reminders that you need to emphasize. In fact, it is not a cakewalk to indulge and perform extraordinarily in the trade activities. You should have ample cognizance to run an orga... Read more>>

If anyone had ever made the transition from outbound to inbound business, he/she will understand the significant difference these two services have. While in an outbound call center, agents test & use different scripts so as to make a persuasive inte... Read more>>

Globally, the past few years have witnessed the birth of an increasing number of e-commerce businesses. These new-age firms founded by young techno-entrepreneurs have ventured into almost every domain and category of products and services possible - ... Read more>>

The call center service provision of India has encouraged several organizations and multinational corporations to either set up their call center establishments or outsource their call center operations to India. In the last several years, the countr... Read more>>

Since the 2000s it has become a trend in India among fresh-out-of-college graduates to relocate to cities like Bangalore, Mumbai, Pune and Gurgaon to join call centers to earn easy money. According to a survey conducted by India Today, call centers i... Read more>>

Knowledge is vast in the fascinating world and some of the information is useful and some just useless. It is important to identify the difference between both and practice tactically. To stay ahead in the race and abreast of changes, proper and care... Read more>>

Most of the times the terms business process outsourcing (BPO) and call center services are used in place of each other. It is so as many of the individuals think that BPO and call center service mean the same. In reality, it won’t be wrong ... Read more>>

If your company is engaged in a business, wherein you are required to take calls for customer service or take orders over the phone, an inbound call center can always enhance your productivity in a better way. A call center service is an appropria... Read more>>

Businesses attempt to apply nearly all the rules and develop new strategies to lessen their costs. There is barely any cost cutting tactic that has been as effective as hiring a call center service, that will reduce the amount of work, deliver better... Read more>>

Small businesses are increasingly identifying the advantage of taking assistance of a collections agency in the collection of outstanding debts. There are some small operators who think that it will increase their capital expenditure. However optimal... Read more>>

Every business encounters a pause after achieving the very first step of success which is lead-generation. This is where enterprises hire an outbound call center service provider. From such contact centers, B2B and B2C appointment setting functions a... Read more>>

Customer service is one of the call center services that offers the solutions to the customers’ problems, queries, and complaints. Companies prefer to outsource these services rather than setting up an in-house premise for the same. The outsour... Read more>>

Customer care is a service that builds a relationship between the customer and an organization. Not all organizations have quantity resources, so they hire services from the professionals. Call center agents are also known as professionals because of... Read more>>