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Learning New Perspectives of Effective Inbound Call Center Service Strategy

Posted by Sunny Morgan on Apr 20, 2023 11:03:14 am
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Ensuring accessibility is a crucial factor in providing exceptional customer service. As a business, it is your duty to offer sufficient means for customers to get in touch when they require assistance with an issue. Traditional methods like phone ch... Read more>>

Some Of The Most Sought After Call Center Metrics

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:18:47 am
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Managers at contact centers give due importance to the prioritization of monitoring metrics. After all, managing resources which are accurately calculated is always easy. But the availability of a wide array of metrics makes this task a tad bit confu... Read more>>

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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