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A Definitive Guide to Call Center Services & its Future in 2022

Posted by Neha Dubey on Sep 21, 2021 11:28:27 am
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As a trend, outsourcing call center services has certainly brought about a paradigm shift in the way industries operate, and as a result, call centers have given way to new calls in customer service areas.    Over the years, companies... Read more>>

Want to Improve Your Outbound Call Service? Best Practices to Opt!

Posted by Prachi Priya on Jun 23, 2020 05:35:56 pm
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Companies always complain about their declining outbound calls’ efficiency and the lack of the ability to influence more customers. Making a successful outbound call is not as easy as it seems as the customers today are smart and influencing th... Read more>>

3 reasons why Outbound Call Centers are reliant on Automatic Dialer System

Posted by Rahul Garg on Jan 29, 2019 12:08:51 pm
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In today’s hyper-competitive era, every business owner wants to ascend the throne of the market. For the same reason, companies of all sizes avail call center outsourcing services from recognized vendors. Generally, SMEs avail inbound call c... Read more>>

What can an Outbound Call Center do for your business?

Posted by Shashvat on Feb 28, 2018 10:47:18 am
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Is your business in dire need of outbound services and you are looking for factors that can help you in making the right decision? Well, you landed on the perfect blog. Call center services are offered in diverse ways and the two main segmentation of... Read more>>

Outsourcing an Outbound Call Center: Thinking beyond Telemarketing

Posted by Shashvat on Jan 18, 2018 05:37:31 pm
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What is the ultimate goal of starting a business? It’s maximizing the sales obviously. Every business owner is looking for different tactics that can enhance their sales number and strengthen their revenue generation process. Is there anything ... Read more>>

4 Best Practices to Train your Chat Agents

Posted by Shiva Gaur on Nov 29, 2017 05:41:20 pm
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Nowadays, call centers are using different platforms to provide their customers with quick support. A call center not only is responsible to provide real-time solutions but also guides their customers if they need any assistance. Today call centers a... Read more>>

5 Adequate Ways CRM Help Businesses to Grow

Posted by Shiva Gaur on Nov 23, 2017 05:26:36 pm
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Every business needs a supporting hand to handle their processes in a mature and more professional way, whether your business is related to IT, automobile, travel and tourism, healthcare. In order to get profound call center services to market your p... Read more>>

5 Reasons Live Chat is Beneficial for your Business

Posted by Shiva Gaur on Nov 14, 2017 03:38:14 pm
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If you are running an e-commerce business, you need to make sure that customers are well connected to the agents and know every information regarding their purchase. They must get the notifications about the status of their order. In case, the custom... Read more>>

Five Cardinal Strategies to Boast a Loyal Customer Base

Posted by Ishtiyaq Nabi on Jun 17, 2017 11:51:06 am
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Customers nowadays are empowered with a myriad of brand options to choose from; so, why would they stick to a brand that fails to distinguish itself from the crowd?  As a matter of fact, the trends of the brand switch and customer churn have for... Read more>>

Tips to Write Proficient Telemarketing Sales Scripts

Posted by Ishtiyaq Nabi on Jul 18, 2016 02:42:04 pm
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Customer experience in the ultra-modern era is not confined within the boundaries of instant care and support. Businesses nowadays have to walk the extra mile to proactively offer enriching experience to customers that align with customer values arti... Read more>>

How Customer Surveys Helps Businesses Reduce Customer Churn?

Posted by Neeti Patial on Mar 28, 2016 10:19:47 am
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Formidable market competition and rising consumer power have undermined conventional product- and service-based point of differentiation, compelling organizations to seek innovative, more robust formulae of competitive advantage. Many business and IT... Read more>>

Outbound Call Centers Help Enhance Productivity

Posted by Admin on Sep 21, 2015 10:43:03 am
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The service provision of an organization is an empirical determinant in influencing its growth and success in the commercial domain. While it is important that the service provision structure is designed to cater to the exact needs and specifications... Read more>>

Get Business Boost by Outsourcing the Work to Call Centers.

Posted by Neeti Patial on Jun 16, 2015 04:16:04 pm
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The base of any business to achieve success on a high note relies on the customer base. Happy and satisfied customers lead to repeat business and orders that help in generating revenue leading to the growth of the business. It is important to address... Read more>>

Learn the Art of Retaining Customers through Outbound Calls

Posted by Richha Bhatnagar on May 08, 2015 04:59:32 pm
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In the highly competitive world, it is difficult to retain a customer for long time. Most of the companies use various tactics such as using outbound call center services to retain a customer in long run and enhance sales process. The number of ou... Read more>>

Unveil Ways to Grow Business with Customer Satisfaction Survey

Posted by Richha Bhatnagar on Mar 24, 2015 10:46:36 am
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In today’s competitive business environment, businesses are more focused towards the customer-driven surveys. A successful product must hold a good reputation in the market as well good amount of customers who can promote on regular basis. C... Read more>>

Outbound Call Solutions- An Optimal Way to Broaden The Horizon of Your Business

Posted by Rahul Bhaduri on Feb 17, 2015 11:06:45 am
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An exponential increase in the competition has somehow made it utmost important for business to look out for solutions that can not only accelerate their business growth, but also improve their overall return on investment. With dozens of companies o... Read more>>

Outbound Call Center Enhancing Customer Experience

Posted by Neeti Patial on Feb 17, 2015 10:27:54 am
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As the power is shifting from companies to customers, organizations are looking for ways to accelerate their business performance by providing world-class customer services. Consequently, the companies are evolving to not just offer better and improv... Read more>>

Which Type Of Call Center You Should Choose?

Posted by Arijit Mukherjee on Feb 17, 2015 10:24:05 am
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Call centers are often considered as Business Process Outsourcing organizations. These companies work as mediators for their clients and they serve with numbers of services. These services and solutions are easily affordable by the businesses. The pr... Read more>>

Procurement Outsourcing An Imperative Solution For Every Business

Posted by Varsha Bhagchandani on Feb 17, 2015 10:20:39 am
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Undoubtedly, intense competition in the current business scenario is leading to shifting consumer loyalty and frequent entry of new business players in the market. As a result, the government of every country is revising its regulatory policies by ma... Read more>>

How Are BPOs Creating A Compelling Customer Experience

Posted by Varsha Bhagchandani on Feb 17, 2015 10:12:55 am
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With rapidly changing technology, the call center industry is abuzz with multiple opportunities presented by the new engagement and capability models. Most of the businesses are attempting to capitalize on this change to facilitate better interaction... Read more>>

BPOs Building Excellence Through Customer Relation Management

Posted by Varsha Bhagchandani on Feb 17, 2015 10:10:01 am
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With the evolution of business process outsourcing, companies are striving to attain competitive edge by improving their customer support services. Initially, enterprises primarily focused on hiring a third party service provider to gain cost advanta... Read more>>

Relevance Of Outbound Call Center Services

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:14:31 am
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Call centers in India deliver dedicated services that are efficient and cost effective at the same time. They also stick to international quality standards that are at par with industry benchmarks. In order to leverage the same, business must deploy ... Read more>>

Benefits of Outbound Call Center in India

Posted by Varsha Bhagchandani on Feb 13, 2015 03:26:22 pm
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India is considered as one of the ideal destinations for outsourcing business. Call centers in India are growing at an exponential rate as the best quality services are offered at significantly lower costs in comparison to other countries. Call ce... Read more>>

Outbound Call Center Boosts Productivity and Ensures Positive Customer Experiences

Posted by Sanjay Poddar on Oct 18, 2014 06:29:08 pm
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Today’s business trend is quite reverse – power shifting from companies to customers. In fact, the trajectory of this trend continues to move forward. Technology may be the primary contributor for the transformation. Of late, there are mu... Read more>>

Call Centers In India Have Evolved And Matured

Posted by Arijit Mukherjee on Oct 07, 2014 06:15:05 pm
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India is one of the countries which have seen emergence of call centers. According to businesses call centers in India have matured to present higher-end services which require judgment-based analysis and domain expertise. Gone those days when call c... Read more>>

Call Center in India Substantiates Business Growth

Posted by Sanjay Poddar on Sep 29, 2014 06:32:52 pm
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No doubt, businesses of all kinds are interested in sharing information about their products and services with existing and prospective customers. This helps them easily market their brands without increasing the cost of promotion. In recent times, t... Read more>>

Call Centers in India Play Important Part in Indian Economy

Posted by Arijit Mukherjee on Jul 29, 2014 05:35:34 pm
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Call centers are the mediators in between the organizations and the customers. They work and gap the bridge between the two. Both parties get benefitted from inbound and outbound services. In India, there are ample of call centers and these organizat... Read more>>

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