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Go4customer Blog

Top 5 Skills to Cultivate for Running Successful Inbound Call Center

Posted by Rahul Garg on Oct 05, 2019 04:38:04 pm

For businesses, call center operations have always been critical as they are related to two major objectives — ‘Customer Base Expansion’ and ‘Sales Growth.’ But the catch is running both outbound and inbound call centers are extremely tough as you have to bring required resources at disposal and possess pertinent experience. In case you are shy any one of these, you are likely to encounter hassle in the lat... Read more>>

Tips to Reduce Cyber Crime in Inbound Call Center

Posted by Prachi Priya on Aug 14, 2019 12:51:58 pm

Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well. The security threats on a call center company are always high and inbound call center service is the easiest target. Why so? Well, inbound calls have more threat of cybercrime, as the... Read more>>

Is it good to Outsource Inbound Customer Service?

Posted by Prachi Priya on Jul 15, 2019 12:02:24 pm

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses feel they can attain success by outsourcing to a good partner. Well, is it true? This is because when the outbound or inbound call center firm outsources to experienced agents, the business gains customer loyalty with enriched services 2... Read more>>

Why is it important to innovate your Inbound Call Center?

Posted by Shashvat on Sep 10, 2018 02:07:26 pm

"Quality is remembered long after the price is forgotten." Gucci Family Slogan At least once in life, whether it’s regarding a product issue or concerning the registration of some service query, we all have encountered customer support representatives. Also, it is highly probable that the service experience was terrible and you may have felt disgusted with the support you got from the brand or business. When customers exp... Read more>>

How Inbound Call Centers increase the profit level of your Business?

Posted by Shashvat on Aug 24, 2018 07:13:44 pm

“Look at market fluctuations as your friend rather than your enemy; profit from folly rather than participate in it” Warren Buffett The fate of any business depends on how successful is its adoption with the rapid changes going on in the industry. For example, if your business relied on serving customers only through email and have seen quite an impressive result, it would be wrong to assume that this tactic will work ... Read more>>

How to End an Inbound Complaint Call?

Posted by Sukriti Saini on Jun 20, 2018 02:01:23 pm

The inbound call center services are quintessential for every business. Handling the inbound calls efficiently makes a world of difference. It helps the company in retaining the customers and marketing its product amongst its knowns. Mostly, customers call customer support when they have some issues with the product or service of the company. The agents handling the calls on behalf of the company matter a lot. They can make or b... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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