Go4customer Blog

Increasing call volumes are not always a good thing! Several companies miss-interpret increasing call volumes with the fact that more people are trying to connect with the business service. Well, not always! Sometimes, increasing call volumes c... Read more>>

Talks have always been rife regarding the monotonous work culture of contact centers. Agent attrition, as a result, has been increasing, as most employees failed to handle high work pressure bound by time limits. Amid the hassle to simplify call c... Read more>>

“Automation” is the new buzzword in the customer support services industry. Plenty of businesses are showing special inclination towards this new set of technology driven processes sans human intervention. Entrepreneurs worldwide are work... Read more>>

With rapid technological innovation and changing demands of customers, there has been tremendous pressure on business organizations across industries to meet the expectations of customers. Business firms are putting their best foot forward to deliver... Read more>>

Who does not know the significance of customer service functions in business?  No power in this universe can guarantee success to an organization which fails to offer convenient provisions for the support of its customers.  Considering the ... Read more>>

Is the current business scenario potentially capable of creating enough business opportunities for business organizations across the globe?  This question has been a topic of discussions and debates across various business leaders’ forums;... Read more>>

Organizations deploy services that cater to the needs and requirements of the customers. In addition to creating a service provision structure that covers several grounds – thereby servicing a larger customer base – organizations also reg... Read more>>

The role of technology has evolved over the years. From being the means to make human life simpler, it has made the world come together. Today, technology is one of the attributes that bind us together. So much so, it has helped humans explore and be... Read more>>

These days wider sections of the population across the globe predominantly prefer to order products online. They usually seek the comfort and convenience of purchasing products/services from their home or office. Simply put, more often the potenti... Read more>>

India continues to lead the call center outsourcing market, a report says. The current market landscape carries the attributes of the economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency, which a... Read more>>

Aiming to add an ultimate branding tool in your business armory? A reliable toll free service could prove just fine for you. With companies seeking new innovative techniques to satisfy customer needs, the belief of 'Callers should not be charged ... Read more>>

In this fast growing world, employee satisfaction is correlated to the organization's overall business growth and performance. It has been learned that the employee satisfaction and customer satisfaction goes hand in hand. Hence, it is important ... Read more>>

Enterprises across the globe are leveraging the power of call centers to timely, accurately, and effectively gain business insights in order to proficiently respond to the current environment. Organizations, in order to effectively respond to the cha... Read more>>

The logistics industry has witnessed significant changes over the last few years. It is under continuous pressure to reduce its operating costs. Accordingly, organizations are striving to find means to improve resource allocation & utilization, bring... Read more>>

It is no secret that India is considered as the most favored outsourcing market worldwide owing to its capabilities of providing superior customer support services, effectively analyzing business data and preparing intelligence reports. As per the la... Read more>>

Call Center in India has proved to be a game changer in today's highly competitive business environment. While there is no dearth of service providers offering outsourcing services at competitive rates, call center from India are known for delive... Read more>>

Customer service has always been a highly competitive battleground for businesses. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. The emergence of new technologies and ... Read more>>