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Inbound Call Center Trends: What to Expect in 2025

Posted by Akash Jaiswal on Jan 20, 2025 02:32:38 pm
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The inbound call center landscape is poised to undergo a significant transformation as we enter 2025.  Increasing customer expectations, driven by the impact of technological advancements and shifts in digital behaviors, are reframing the paradi... Read more>>

How Call Centers in India are Tackling Global Customer Service Challenges?

Posted by Janvi Anand on Aug 30, 2024 03:58:19 pm
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In today’s world economy competition and the advancement of technology make good customer relations even more essential. Despite this, 81% of consumers clearly stated that they would like to see more self-service options available while only 15... Read more>>

The Future of Call Centers in India: Remote, Hybrid, or In-Office?

Posted by Janvi Anand on Feb 16, 2024 04:14:26 pm
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How will the call center landscape in India shape itself in the wake of technological advancements, evolving workforce dynamics, and the global trend towards flexible work arrangements? The question of the future of call centers in India is not merel... Read more>>

Is Outsourcing a Viable Alternative for Businesses Post Pandemic?

Posted by Sakshi Chaudhary on Jul 19, 2021 06:16:22 pm
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In the tough times of pandemic and worldwide lockdown, outsourcing demands continue to rise. According to a report by Business Wire, the outsourcing market value is expected to reach USD 397.6 billion by 2025. Several customer-centric organization... Read more>>

Resolving the Hassles of Increasing Call Volumes!

Posted by Prachi Priya on Jul 15, 2020 12:20:52 pm
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Increasing call volumes are not always a good thing! Several companies miss-interpret increasing call volumes with the fact that more people are trying to connect with the business service. Well, not always! Sometimes, increasing call volumes c... Read more>>

Want to Motivate your Contact Centre Employees? Games to Help!

Posted by Prachi Priya on Jul 14, 2020 02:49:27 pm
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Talks have always been rife regarding the monotonous work culture of contact centers. Agent attrition, as a result, has been increasing, as most employees failed to handle high work pressure bound by time limits. Amid the hassle to simplify call c... Read more>>

Tips To Deliver Personalized Customer Support Services

Posted by Ishtiyaq Nabi on Oct 18, 2016 02:55:55 pm
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“Automation” is the new buzzword in the customer support services industry. Plenty of businesses are showing special inclination towards this new set of technology driven processes sans human intervention. Entrepreneurs worldwide are work... Read more>>

How Businesses can Reap Benefits by Outsourcing to Call Center

Posted by Monika kaur on Jun 16, 2016 12:50:47 pm
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With rapid technological innovation and changing demands of customers, there has been tremendous pressure on business organizations across industries to meet the expectations of customers. Business firms are putting their best foot forward to deliver... Read more>>

Derive Value Proposition with Customer-Centric Call Center Services

Posted by Ishtiyaq Nabi on Jan 21, 2016 11:34:16 am
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Who does not know the significance of customer service functions in business?  No power in this universe can guarantee success to an organization which fails to offer convenient provisions for the support of its customers.  Considering the ... Read more>>

How Call Centers in India Help Business Firms in getting Competitive Edge over Their Counterparts?

Posted by Ishtiyaq Nabi on Dec 07, 2015 02:39:36 pm
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Is the current business scenario potentially capable of creating enough business opportunities for business organizations across the globe?  This question has been a topic of discussions and debates across various business leaders’ forums;... Read more>>

Quality and Efficient Service Provision in Indian Call Centers

Posted by Admin on Aug 12, 2015 12:53:55 pm
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Organizations deploy services that cater to the needs and requirements of the customers. In addition to creating a service provision structure that covers several grounds – thereby servicing a larger customer base – organizations also reg... Read more>>

India – The Global Hotspot for Call Center Operations

Posted by Admin on Jul 09, 2015 09:11:05 am
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The role of technology has evolved over the years. From being the means to make human life simpler, it has made the world come together. Today, technology is one of the attributes that bind us together. So much so, it has helped humans explore and be... Read more>>

Never Miss an Order Again- Rethink Outsourcing Order Taking Services

Posted by Neeti Patial on Jun 07, 2015 02:25:46 pm
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These days wider sections of the population across the globe predominantly prefer to order products online. They usually seek the comfort and convenience of purchasing products/services from their home or office. Simply put, more often the potenti... Read more>>

Call Center Outsourcing: Bright Future Ahead in India

Posted by Sanjay Poddar on Feb 17, 2015 12:00:23 pm
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India continues to lead the call center outsourcing market, a report says. The current market landscape carries the attributes of the economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency, which a... Read more>>

Provide Your Clients Most Favored Customer Support Through Toll Free Services

Posted by Rohit Paul on Feb 17, 2015 11:42:26 am
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Aiming to add an ultimate branding tool in your business armory? A reliable toll free service could prove just fine for you. With companies seeking new innovative techniques to satisfy customer needs, the belief of 'Callers should not be charged ... Read more>>

Satisfaction of Employees in Call Center - An Optimal Way to Drive Rapid Business Growth

Posted by Rahul Bhaduri on Feb 17, 2015 11:16:24 am
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In this fast growing world, employee satisfaction is correlated to the organization's overall business growth and performance. It has been learned that the employee satisfaction and customer satisfaction goes hand in hand. Hence, it is important ... Read more>>

Harness BPO Power To Gain Customer Insights

Posted by Varsha Bhagchandani on Feb 17, 2015 10:18:58 am
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Enterprises across the globe are leveraging the power of call centers to timely, accurately, and effectively gain business insights in order to proficiently respond to the current environment. Organizations, in order to effectively respond to the cha... Read more>>

Achieving Logistics Optimization Through BPO Ecosystem

Posted by Varsha Bhagchandani on Feb 17, 2015 10:18:29 am
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The logistics industry has witnessed significant changes over the last few years. It is under continuous pressure to reduce its operating costs. Accordingly, organizations are striving to find means to improve resource allocation & utilization, bring... Read more>>

BPO Industry Focuses On Strong Profitable Growth In Time To Come

Posted by Varsha Bhagchandani on Feb 17, 2015 10:04:54 am
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It is no secret that India is considered as the most favored outsourcing market worldwide owing to its capabilities of providing superior customer support services, effectively analyzing business data and preparing intelligence reports. As per the la... Read more>>

How BPO Is Redefining India As A Service Based Economy

Posted by Varsha Bhagchandani on Feb 17, 2015 09:34:51 am
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Call Center in India has proved to be a game changer in today's highly competitive business environment. While there is no dearth of service providers offering outsourcing services at competitive rates, call center from India are known for delive... Read more>>

Some Mainstream Call Center Trends For 2014

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:32:06 am
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Customer service has always been a highly competitive battleground for businesses. No wonder BPOs across the globe are always on the lookout for brand new methods to devise a better customer experience strategy. The emergence of new technologies and ... Read more>>

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Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
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Modernized Infrastructure and technology

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