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How to Implement a Comprehensive Customer Satisfaction Survey Strategy?

Posted by Akash Jaiswal on Sep 26, 2023 12:01:40 pm
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In the realm of huge competition and market research services, customer satisfaction is paramount. Satisfied customers not only become loyal to the businesses but also increase revenue through recommendations and repeat business. Customer satisfactio... Read more>>

The Great CSAT vs. NPS Debate: Which Customer Satisfaction Metric Reigns Supreme?

Posted by Janvi Anand on Jan 13, 2023 03:48:59 pm
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Customer satisfaction (CSAT) and net promoter score (NPS) are both commonly used metrics for measuring customer satisfaction and loyalty. While both metrics can provide valuable insights into the customer experience, there are some key differences be... Read more>>

Complimenting Cognizance of Call Center Services

Posted by Rahul Bhaduri on Apr 24, 2014 04:55:36 pm
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Call center services in India have moved onto quality resource generation for the organizations, where resources consist majorly of sales initiatives or after -sales servicing. However, over the last decade, it has forayed into the other verticals su... Read more>>

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Highly trained and skilled professionals
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Cost-effective customer support
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