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Go4customer Blog

Ways Start-ups can Progress with Call Center Technology

Posted by Prachi Priya on Aug 29, 2019 03:02:12 pm

Small businesses look for various measures to augment their services. In today’s globalized era, a business attains success when it pays emphasis on immediate response and timely results to customer queries. Customer satisfaction is very import... Read more>>

Technologies Re-shaping Call Center Services!

Posted by Prachi Priya on Apr 30, 2019 02:30:36 pm

In the past few years, we have seen many changes in the call center services, where the alterations are said to become better and modernize in the time to come. Nowadays, call center outsourcing has cloud communication and remote agents on the forefr... Read more>>

All you need to know about Global Call Center Outsourcing

Posted by Prachi Priya on Apr 18, 2019 12:49:01 pm

Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global customer support outsourcing, it is also essential to note the global ca... Read more>>

Call Center Outsourcing: Benefits that Debunks all its Myths

Posted by Prachi Priya on Apr 02, 2019 05:19:06 pm

The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business... Read more>>

The Raging Battle – In house vs Outsourced Call Center

Posted by Shashvat on Mar 12, 2019 12:25:53 pm

There is no prize to guess what a call center is. It is the support of the biggest organizations in the world. Customers who are trying to reach businesses typically end up calling to a call center agent. It doesn’t matter what business you ... Read more>>

Is Call Answering going to be gulped by AI?

Posted by Shashvat on Mar 01, 2019 05:05:10 pm

There is no simple answer if you want to introspect the role ultra-modern technologies are going to play in the coming future of businesses. Albeit the vigorous usage of AI has already alerted many industries, the picture is much more perplex than it... Read more>>

The Squabble and Accord of Call Center Outsourcing

Posted by Shashvat on Feb 11, 2019 11:48:09 am

You have started a business a few months ago with an outstanding product and smart idea implementation. Today, your business is on its foot. Great! Since the business now starts to flourish, more and more customers are calling you to inquire about th... Read more>>

3 crucial KPIs that US Call Centers track for High Productivity

Posted by Rahul Garg on Jan 19, 2019 03:46:11 pm

At the present time, it is believed that the business can prosper if the customer service department is being handled appropriately. This is so because if customers are happy with the way that a company handles support requests, they are likely to re... Read more>>

Is Call Center Service Provider in India a good alternative for your Business?

Posted by Shashvat on Dec 18, 2018 04:02:35 pm

The decision to hand over your business task to an external entity is not an easy one. You require to match your business requirement with the BPO outsourcing companies’ portfolio, your budget with the charges imposed by the vendor, and other f... Read more>>

Call Center Service Provider in India: Down the Line

Posted by Shashvat on Nov 10, 2018 11:03:33 pm

It’s been almost 2 decades and India is still, comprehensively leading the global outsourcing sector by possessing 66% of the call centers in the world. But, the party can be soon spoiled by other players who have lately turned a few business o... Read more>>

How Call Center Services in the USA ensure Customer Happiness?

Posted by Sukriti Saini on Aug 10, 2018 04:10:12 pm

A great company is the one that knows how to keep its customers happy. Doing so might seem easy as several marketers relate customer happiness with the ability to resolve issues and respond to the queries. However, in reality, it is much more than... Read more>>

The Unparalleled Benefits of 24/7 Call Center Services

Posted by Sukriti Saini on Aug 05, 2018 11:23:48 pm

There is no denial to the fact that customers are the ones who are of paramount importance to your business. If you won’t have customers, you won’t generate revenue and when you won’t get revenue how will you run your business? Yes,... Read more>>

How Can Call Center Services Help You Win Lost Customers?

Posted by Sukriti Saini on Jun 11, 2018 11:19:28 am

Every business wants to grow and reach the zenith of success as soon as possible. This urge makes the team of the company work assiduously towards one goal after the other. As soon as the one goal is accomplished, the other one comes up and the proce... Read more>>

Provisions of a productive Call Center Service

Posted by Kajal Sharma on Apr 27, 2018 11:34:39 am

When you start a business venture, there are many ground rules and key reminders that you need to emphasize. In fact, it is not a cakewalk to indulge and perform extraordinarily in trade activities. You should have ample cognizance to run an organiza... Read more>>

Why should you Outsource Call Centers to India?

Posted by Shashvat on Feb 15, 2018 04:57:32 pm

Are you looking for an external aid to handle tasks for your business? Is it time to shift your focus back to the core competencies? The way competition is increasing in the market, it is really hard to avoid delegating your business operations to a ... Read more>>

How to make your Inbound Call Center more effective?

Posted by Shashvat on Jan 24, 2018 12:04:01 pm

Everyone in this world is a customer of some brand or other. You may have called the customer care representative of some bank, brand, business, or similar at least once in your life. Good and bad customer services are experienced by all of us at som... Read more>>

Why Businesses need Call Center Solutions?

Posted by Shashvat on Jan 02, 2018 05:27:35 pm

The call center sector has been rising at a swift pace in the last few years. With the inclusion of small and medium businesses in this industry, competition has risen to its peak. Today, a company big or small is looking to outsource their call cent... Read more>>

Call Center Outsourcing - Ruling the Roosts

Posted by Sinchan Mitra on Feb 17, 2015 12:26:40 pm

The Asia Pacific region along with some of the Asian giants has been long serving the Western world with many factors that are not viable in the latter countries. Call centers are well-known phenomena to this date with huge influx of business largely... Read more>>

Outsourcing Thrives with Call Centers in India

Posted by Admin on Feb 17, 2015 12:21:21 pm

Call centers are an integral part of today’s businesses, employing millions of people worldwide and serving as a major source for companies of different industry verticals to build a relationship with customers. This is because businesses are c... Read more>>

An Insight Into History Of Call Center Services In India

Posted by Arijit Mukherjee on Feb 17, 2015 10:29:06 am

Call centers are also popularly known as Business Process Outsourcing centers. They handle customers and provide an array of services to the organizations. Thus, businesses always depend on the professionals when the quality services are concerned. D... Read more>>

Why Is India A Hub Of Call Centers?

Posted by Arijit Mukherjee on Feb 17, 2015 10:27:42 am

India is one of the developing countries which have a huge percentage of the population as a youth. In a country like India, fewer job opportunities drive to setup more call centers and provide support to enterprises and SMEs. The basic qualification... Read more>>

24X7 Inbound Call Center Service

Posted by Rahul Bhaduri on Feb 17, 2015 08:41:18 am

"Hello! How can I help you? "This is what you will hear when you will try and connect with the inbound call center service of Go4Customer. We are at your service 24*7*365. Our inbound call center, at Go4Customer, provides dynamic support for al... Read more>>

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