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Go4customer Blog

Dispelling The Myths Of Call Center Industry In India

Posted by Varsha Bhagchandani on Feb 17, 2015 09:23:46 am

Business process outsourcing is no longer regarded as a new concept. The companies have been, for many years, outsourcing their non-core business functions, such as customer support, billing, and other IT-related processes, to third-party service pro... Read more>>

Loyal Customers: Should You Provide More Or Less Service To Your Established Customers?

Posted by Sanjay Poddar on Jan 23, 2015 03:49:29 pm

As the call center industry continues to witness sluggish growth owing to escalating costs, regulatory pressures, and stagnating user demand, it is imperative for businesses to meet dynamic customer demand. Meanwhile, retaining existing customers is ... Read more>>

20 Years of Call Center Industry: Then and Now

Posted by Admin on Dec 01, 2014 06:32:23 pm

For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

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