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Customer retention is crucial for a prosperous business in this highly competitive era. It not only leads to cost savings but also builds customer loyalty and advocacy. A study by Bain & Company found that increasing customer retention rates by 5% ca... Read more>>
The top priority of any business is keeping customers satisfied because customers have the ability to make or break a business. Key performance indicators (KPI) for the call center have traditionally included measurements for customer happiness an... Read more>>
Table of Contents: Outsourcing Customer Service Benefits of Call Center Outsourcing Drawbacks of Call Center Outsourcing Reinforcing Outsourced Call Center Team Management Listing Reasons for Client Companies ... Read more>>
These days, call centers are changing. They are becoming a combination of various digital channels. And, they offer multichannel customer services as well. But, the most productive and efficient call centers outsourcing defend your brand ... Read more>>
Though a lot has changed for Call Centers in India, the struggle for offering the best customer experience for businesses has existed for a long time. It is because the obsolete systems of yesterday cannot meet the increasing demands of customer serv... Read more>>
In today’s hyper-competitive era, every business owner wants to ascend the throne of the market. For the same reason, companies of all sizes avail call center outsourcing services from recognized vendors. Generally, SMEs avail inbound call c... Read more>>
A customer survey can be of any length but there should be no space for mistakes in it. A feedback survey doesn’t just allow the call center outsourcing services company to get a deep insight into the customer interests, changed preferences, li... Read more>>
In a highly competitive landscape where businesses vie for prospective clients; customer satisfaction is reckoned as a key differentiator. Do you know that businesses that thrive well in cut-throat environment are the ones that make customer satisfac... Read more>>
In my earlier blogs, you must have come across the word "Call Center"... I have been discussing about-what is a call center, its features, the need for appointing a well-established call center to enhance one's business prospects. We also realize... Read more>>
Undoubtedly, it’s really easy to mix up one term with the other, especially in the BPO industry. Like using the word call center in place of BPO. Using the call center in place of the contact center and vice versa. Or considering help desk outs... Read more>>
Undoubtedly, business process outsourcing is the most talked about topic today. In the current business environment, all-sized businesses are striving to improve their market presence by building a better brand image in the mind of consumers while tr... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
Telemarketing Services
India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
