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Go4customer Blog

5 Reasons to Outsource BPO Service to India in 2021

Posted by Sakshi Chaudhary on Aug 23, 2021 12:08:39 pm

The BPO service industry has experienced remarkable growth during the early times of the pandemic. As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 billion during 2019-2024, with a CAGR (... Read more>>

BPO Companies - How to Choose the Best in India?

Posted by Sakshi Chaudhary on Aug 17, 2021 12:13:05 pm

In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. India’s IT and BPO service sector has ri... Read more>>

Business Process Services In The Banking Sector: Importance And Its Prospects

Posted by Vaishnavi Verma on Sep 04, 2020 12:20:11 pm

Business process services have been around for centuries, but it is only now that companies and organizations are realizing their true potential. BPO services can empower the overworked and under-resourced companies, help them cut costs, and add valu... Read more>>

How do AI Chatbots Clout BPO Services!

Posted by Prachi Priya on Jul 12, 2019 04:17:23 pm

Bots are the future! You must have heard this several times and yes it's true. If your company is still not aware of how bots can be a pillar for your business, its high time you need to integrate its service in your business functions. Today, bo... Read more>>

Top 4 Skills that are Vital to Give Better Customer Service Experience

Posted by Rahul Garg on Nov 17, 2018 11:28:45 am

In this customer-oriented era, it is extremely important for companies to offer incredible support services. This factor cannot be taken for granted because 79% of customers decide to stop doing business with a company after getting poor support serv... Read more>>

Top 4 Tips to enhance your Business’s Customer Experience Tactics

Posted by Shashvat on Sep 17, 2018 09:41:37 am

"I like to listen. I have learned a great deal from listening carefully. Most people never listen." Ernest Hemingway There has been a lot of hue & cry about how organizations are considering customer experience as their major point of focus. A ... Read more>>

What to expect from BPO companies in 2019?

Posted by Shashvat on Aug 16, 2018 10:14:43 am

Yes, it’s good to be prepared for what is about to come tomorrow, but is it justified to compromise on today because of that? This question is a tricky one and fits rightly for the situation most of the business owners facing today. Business... Read more>>

A Quintessential Guide To Outsourcing Bpo Services

Posted by Sukriti Saini on Jul 04, 2018 11:56:03 pm

Every business has to handle a lot many tasks and that is why it becomes necessary for them to look for a BPO services provider. There are various sorts of services that these third parties can offer like payroll, telemarketing, accounting, customer ... Read more>>

Why Are Outbound Telemarketing Services Necessary?

Posted by Sukriti Saini on May 10, 2018 03:20:33 pm

The world today is overtaken by advertisements. Depending on one’s budget, it has become way easier for the companies to advertise themselves through radio, TV or the internet. Apart from that, there are e-mails, messages, also amongst the seco... Read more>>

Lead Generation Service: An Essential Guide to B2B Businesses

Posted by Shashvat on Apr 09, 2018 12:23:48 pm

It just doesn’t matter what kind of business you are holding, the crux is to draw more and more customers towards your brand. Before a prospect becomes a customer and starts supporting your revenue stream, there is a chain of onerous efforts be... Read more>>

What & How Outbound Telemarketing Companies benefit your Business?

Posted by Shashvat on Mar 17, 2018 03:21:10 pm

Today, with an abundance of instant messaging, texting, email and similar advertising mediums available, every business is looking to foster their promotional strategies on the TV, internet, and radio. In the midst of all this, business owners usuall... Read more>>

Why choosing the Outbound Call Center Services is a wise idea for your business?

Posted by Shashvat on Mar 12, 2018 03:45:08 pm

You must have hung up on a telemarketing call once in your life at least. Or you might know the people who have done the same after getting frustrated from the telemarketing calls. Actually, telemarketing is not at fault here. You hung up because the... Read more>>

Why opting for Outbound Telemarketing Companies over an In-House team is a smart move?

Posted by Shashvat on Feb 23, 2018 10:53:26 am

Marketing has evolved a lot since the last few decades and the changes are quite dynamic. One of the most talked-about branches of marketing is reaching prospects and customers by making a phone call. This concept is called telemarketing and it is co... Read more>>

Why should you Outsource Call Centers to India?

Posted by Shashvat on Feb 15, 2018 04:57:32 pm

Are you looking for an external aid to handle tasks for your business? Is it time to shift your focus back to the core competencies? The way competition is increasing in the market, it is really hard to avoid delegating your business operations to a ... Read more>>

Blended Call Center Solutions: How your Business can benefit from them?

Posted by Shashvat on Feb 05, 2018 02:39:57 pm

Just like a wheel in the cart, the BPO sector has skimmed itself in the business industry quite remarkably. For one business requirement or other, every company is looking for BPO services. It does not matter if you are an owner of a large enterprise... Read more>>

4 Ways to Create a Better Caller Atmosphere Using Call Patching Practices

Posted by Shiva Gaur on Sep 25, 2017 05:59:15 pm

Call center activities are difficult and a bit challenging. The entire working schedule of the agents is packed up with customer calls. The agents need to talk to the customers either to resolve their queries or to brief them about the products or se... Read more>>

Make Your Business Future Ready with Outsourcing

Posted by Priyanka Thakur on May 09, 2017 12:03:05 pm

Business Process Outsourcing (BPO) is the process of subcontracting one or more specific business processes to a third party BPO services provider at some predefined terms and condition. This subcontracting of processes authorizes the service provide... Read more>>

Significance of Anatomizing SWOT Analysis of the BPO Industry

Posted by Ishtiyaq Nabi on Mar 24, 2017 03:53:23 pm

SWOT analysis (alternatively used term globally is “SWOT matrix”) is a tool of strategic business planning that is primarily focused on identifying and evaluating all the strengths, weaknesses, opportunities, and threats that are (directl... Read more>>

Crucial Tips to Ensure Enriching Customer Journey

Posted by Ishtiyaq Nabi on Jan 13, 2017 11:19:11 am

Customers are the only source of revenues for any business firm, and therefore, enterprises need to ensure that all their strategic actions are directly focused on how to ensure mesmerizing experience to customers on each point of interaction with br... Read more>>

From BPO to BPM: The Transition of India’s Outsourcing Industry

Posted by Admin on May 04, 2016 03:50:52 pm

A liberalized telecom policy unveiled by the Government of India in the late 90s ushered in a new era of economic growth and the birth of the India outsourcing industry (beginning of BPO in India). This new forward-looking policy paved the way for th... Read more>>

How to Ensure Sustainable Growth in the Competitive Business World

Posted by Ishtiyaq Nabi on Feb 26, 2016 11:07:08 am

Every endeavor of organizations across industrial segments is focused upon incorporating growth-inducement strategies. Businesses shell out a hefty amount of resources in hiring talented and renowned business experts and analysts who can guide them i... Read more>>

Major Difference between BPO and Call Center Service

Posted by Sukriti Saini on Feb 17, 2015 12:03:51 pm

Most of the time the terms business process outsourcing (BPO) and call center services are used in place of each other. It is so as many of the individuals think that call center service and BPO mean the same and they consider both of them ... Read more>>

Shifting Customer Paradigms : BPOs Maximize Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:11:31 am

Smarter businesses optimize demand with supply, driven by customer insights to continuously replenish information flow on an interconnected and instrumented planet. In this context, business process outsourcing has played a vital role in transforming... Read more>>

Application Outsourcing : A New BPO Practice

Posted by Varsha Bhagchandani on Feb 17, 2015 09:14:45 am

As businesses strive to outsmart their competition, by improving its services, products, or revenue model innovations; leveraging the cost advantages has become imperative for improving operational efficiencies. This requires effective use of the lat... Read more>>

How Indian BPO Industry Is Revolutionizing Healthcare Sector

Posted by Varsha Bhagchandani on Feb 17, 2015 09:13:43 am

Call center outsourcing is the latest buzz in the health care sector. The health care sector faces significant challenges in this rapidly changing business scenario. Factors, such as business stability, cost containment, and health care compliance ac... Read more>>

Supply Chain Management Emerging BPO Operations

Posted by Varsha Bhagchandani on Feb 17, 2015 09:07:24 am

Value chain management is considered the next wave for delivering value-added services to companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are strugglin... Read more>>

BPO Outsourcing: A Strategic Step for Companies to Improve Overall Business Aspects

Posted by Sanjay Poddar on Oct 15, 2014 06:11:52 pm

In the current economic scenario, several enterprises encounter the challenge of creating sustained value for their customers. Now companies face the hit of sustaining margins, improving revenues and delivering high-end value to tech savvy customers ... Read more>>

KPOs A Viable Business Model

Posted by Varsha Bhagchandani on Sep 26, 2014 06:44:24 pm

With rapid advancements in the information technology and new marketing tools, enterprises across the globe are turning to new service delivery models. The traditional BPO outsourcing model is known to bring agility to the businesses by streamlining ... Read more>>

Innovations in Technology Transforming Global Outsourcing Landscape

Posted by Varsha Bhagchandani on Sep 22, 2014 10:34:59 am

The outsourcing industry in India has been witnessing an overwhelming growth owing to the professional expertise and state-of-art technology used by the call centers in the country. According to a research conducted by a leading business magazine For... Read more>>

Quality Customer Support Service from Hosting Service Providers

Posted by Admin on Jul 17, 2014 11:07:56 am

Here in this blog, I am going to discuss about the customer support service which are been given by the website hosting companies. Website hosting is one of the major services targeting the website owners. The popularity and the visibility of your we... Read more>>

Customer Support Service Is Compatible For Indian Marketplace

Posted by Sanjay Poddar on Jul 14, 2014 05:40:36 pm

In spite of tough competition from other locations, India maintains to hold its position as the trailblazer in accommodating BPO companies to deliver customer support services to clients across the globe. A recent market research study says that the ... Read more>>

BPO Outsourcing to India Is Constantly Expanding

Posted by Sanjay Poddar on Jun 26, 2014 06:48:35 pm

India is perhaps the trailblazer of offshore BPO outsourcing and there are certain factors why enterprises in the European continent are likely to outsource their noncore business processes to India. The foremost factor that urges companies from a... Read more>>

Call Centers Are Increasingly Being Viewed As Highly Strategic Operations In Every Company

Posted by Sanjay Poddar on Jun 03, 2014 04:28:52 pm

Communication technology and solutions have contributed immensely for the growth of organizations. Today's uber-connected world is indeed a platform where the operations of businesses are delivered through advanced communications. With manifold c... Read more>>

Call Center in India Is Accounted for Better Export Revenues

Posted by Sanjay Poddar on May 17, 2014 02:17:52 pm

In the era of globalization, outsourcing undeniably subsides the competitive pressures emerging from the advent of a 'boundary-less' global economy. This process, indeed, renders substantial cost savings and scalability, which leads to boost ... Read more>>

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