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Go4customer Blog

Enhancing Patient Experience through Healthcare BPO Services

Posted by Janvi Anand on Feb 02, 2024 11:58:31 am

Nestled in the serene town of Medville, St. Hope Medical Center stood as a cornerstone of healthcare, its white façade echoing the values of compassion and healing. Yet, within its hallowed halls, a challenge loomed – the patient experie... Read more>>

Role of Google Gemini In BPOs

Posted by Janvi Anand on Dec 18, 2023 12:50:09 pm

Ever pondered the existence of a digital stage where your BPO's message doesn't merely reverberate but conducts a symphony of engagement? Welcome to Google Gemini – the revolutionary secret weapon in the vibrant world of digital adverti... Read more>>

Why Cold Calling Services Are Making a Comeback in the Digital Age?

Posted by Akash Jaiswal on Dec 08, 2023 05:22:21 pm

Cold calling service appears to be a thing of the past in a world dominated by digital marketing strategies. However, as we stand at the intersection of historical tactics and cutting-edge technologies, there has been a surprising resurgence in the e... Read more>>

How BPO Companies in Bangalore Unlocking Business Potential- Explained!

Posted by Manish Singh on Dec 07, 2023 02:21:53 pm

Warm Welcome, Tech Aficionados! Today's focus: The groundbreaking strategies employed by BPO companies in Bangalore to unleash untapped business potential. Did you know that Bangalore stands as the epicenter of India's Business Process ... Read more>>

How Third Party Verification Services Revolutionize BPO Services?

Posted by Akash Jaiswal on Oct 26, 2023 10:45:34 am

"Change is the only constant in life," This well-known adage perfectly sums up how flexible business operations are, especially in the increasingly globalized business world of today. The Business Process Outsourcing (BPO) industry, a major force in ... Read more>>

Revolutionizing Healthcare with BPO-Powered Medical Data Entry

Posted by Akash Jaiswal on Sep 13, 2023 03:22:46 pm

In the realm of healthcare, appropriate organization of medical records substantially aids in the provision of timely patient care. However, data entry tasks may become too much for day-to-day operations, especially when employees must prioritize mor... Read more>>

The Latest Advancements in Appointment-Setting Services

Posted by Sunny Morgan on May 10, 2023 12:39:35 pm

The appointment-setting services have emerged as key players in business development. Top companies are recognizing the BPO services providing exclusive appointment-setting services. These agencies are potentially changing the business dynamics to a ... Read more>>

Strategize your Appointment-Setting Service by Hiring a BPO Service

Posted by Sunny Morgan on Apr 18, 2023 11:24:32 am

Salespeople are often highly motivated and resourceful in achieving their goals, but it's not always best for them to work independently. Each sales representative has unique strengths and expertise, some excel at initiating meaningful conversati... Read more>>

The Scope of Working in a Business Process Outsourcing (BPO) Company

Posted by Sunny Morgan on Mar 01, 2023 11:17:14 am

The BPO industry has been a front for every customer-centric company ever since its advent. Customers are the consumers of our products and services so it is paramount to tend to their requirements and concerns at every point. Therefore, it calls for... Read more>>

Impact of Artificial Intelligence on Call Center Services and BPO Services

Posted by Sunny Morgan on Feb 28, 2023 11:33:49 am

Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the way we live and work. AI refers to the development of computer systems that can perform tasks that typically require human intelligence, such as visual perception, speech... Read more>>

A Complete Customer Journey Map for Improving BPO Service Holistically

Posted by Sunny Morgan on Feb 24, 2023 11:48:20 am

In the business world, understanding the customers’ mindset used to be less sophisticated in the past. Now things have changed a lot, as customers’ preferences and buying behavior keeps changing as the trends in technology and business ch... Read more>>

Growth of the BPO Industry in Parallel to the Growth of Technology in 2023

Posted by Sunny Morgan on Feb 20, 2023 11:09:00 am

The purpose of technology is to create innovative tools, methods, and systems for providing robust solutions and improving the human condition. Comprising a wide range of areas, including engineering, computer science, electronics, and more. Communic... Read more>>

BPO-Enabled Customer Support Trends That Will Continue to Exist in 2023

Posted by Sunny Morgan on Feb 08, 2023 11:10:41 am

The customer service industry has evolved alongside technological advancements such as telephones, computers, the internet, and social media. These developments have led to the adoption of AI systems, virtual representatives, and human interactions c... Read more>>

Benefits of Customer Success Team in BPO Services

Posted by Sunny Morgan on Jan 11, 2023 02:28:23 pm

Businesses are striving to find innovative ways to improve efficiency and attain maximum results. Of course, we need exceptional sales and marketing strategy to stay one step ahead of the competitors. But what else we can do to sustain our business p... Read more>>

Important Measures to be Taken Before Running a Business Process Outsourcing Company

Posted by Sunny Morgan on Nov 18, 2022 11:01:46 am

If you are planning to open a call center business, you will need to contemplate a lot of things. A business process outsourcing business entails a lot of things, not just mere desktops, telephone systems, and people to answer calls. As we dig deep i... Read more>>

The Prospects of the BPO Industry in India in 2023

Posted by Sunny Morgan on Nov 16, 2022 03:29:54 pm

The digital era is finally manifesting its full potential currently. The future of BPO services is bringing a lot of benefits for all companies. With the presence of robust and formidable technologies, call center services are becoming more powerful.... Read more>>

Tips for Leading a Successful Business Process Outsourcing Service

Posted by Sunny Morgan on Oct 07, 2022 11:23:46 am

A company could be highly accomplished or may have huge potential, there is always room for improvement. We live in a world of business and every business requires resources to flourish and maintain sustenance. It is not wrong to take assistance at t... Read more>>

What are the Essential Factors that You Need to Consider While Choosing BPO Service Provider?

Posted by Akash Jaiswal on Jul 12, 2022 12:24:13 pm

In this day and age, no matter in what business you are in, BPO services are essential for almost every organization whether it is small, medium, or large.  Well, over the years the rules of the game in businesses have changed. And also to keep ... Read more>>

How Does BPO Service Provider Play an Important Role in the Growth of Revenue?

Posted by Akash Jaiswal on Jun 06, 2022 02:52:24 pm

Almost everyone is familiar with the term BPO services in today's world. Agree? But still, several peoples are fuzzy about exactly what BPO (business process outsourcing) is? Even more, people don’t know how will business process outsourcin... Read more>>

Frequently Asked Questions On Call Center Outsourcing

Posted by Ayushi Awasthi on Jan 13, 2022 03:10:40 pm

“Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense.“ Neil Patel  Over the last 10 years, the development and growth of e-business have positioned the C... Read more>>

Digital Transformation with BPO Services in India

Posted by Tarandeep Kaur on Dec 22, 2021 11:40:18 am

With the drastic changes that every industry has seen in the past year, hiring BPO Services in India has seen a sudden escalation. Due to the unwanted situation of lockdown, the digital transformation has forced companies to hire call center outsourc... Read more>>

What Are Some Industries that Use BPO Services? Why?

Posted by Neha Dubey on Dec 10, 2021 11:16:33 am

With new businesses entering the market every day, it becomes a little difficult for industries to sustain and stay ahead of the competition. But by outsourcing the right BPO services, you can be a winner, especially in times of fluctuating markets p... Read more>>

Business Process Outsourcing Models- How to choose the best model for your business?

Posted by Neha Dubey on Nov 10, 2021 12:15:15 pm

Business process outsourcing is one such trend that is becoming a part of all successful businesses. It has offered businesses a platform through which they can handle their processes with success without any hassle and major investment. Moreover, th... Read more>>

Business Process Outsourcing- How Intelligent Operations will reinvent BPO Services in 2022?

Posted by Neha Dubey on Sep 27, 2021 06:23:07 pm

Since the arrival of Industrial Revolution 4.0, business process outsourcing services have been reinvented, thanks to intelligent workflows and the use of automation, artificial intelligence, cloud, and many other emerging technologies in the BPO ser... Read more>>

5 Reasons to Outsource BPO Service to India in 2021

Posted by Sakshi Chaudhary on Aug 23, 2021 12:08:39 pm

The BPO service industry has experienced remarkable growth during the early times of the pandemic. As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 billion during 2019-2024, with a CAGR (... Read more>>

BPO Companies - How to Choose the Best in India?

Posted by Sakshi Chaudhary on Aug 17, 2021 12:13:05 pm

In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. India’s IT and BPO service sector has ri... Read more>>

How are MHealth Apps Leveraging Medical Call Center in India?

Posted by Anushka on Feb 04, 2021 06:45:12 pm

Call centers are meant to connect the customer with the brand in regards to their product and services, where the type of customer can change as per domain type. The primary domains outsourcing their BPO services are- Banking and Finance, Educatio... Read more>>

Business Process Services In The Banking Sector: Importance And Its Prospects

Posted by Vaishnavi Verma on Sep 04, 2020 12:20:11 pm

Business process services have been around for centuries, but it is only now that companies and organizations are realizing their true potential. BPO services can empower the overworked and under-resourced companies, help them cut costs, and add valu... Read more>>

How do AI Chatbots Clout BPO Services!

Posted by Prachi Priya on Jul 12, 2019 04:17:23 pm

Bots are the future! You must have heard this several times and yes it's true. If your company is still not aware of how bots can be a pillar for your business, its high time you need to integrate its service in your business functions. Today, bo... Read more>>

Top 4 Skills that are Vital to Give Better Customer Service Experience

Posted by Rahul Garg on Nov 17, 2018 11:28:45 am

In this customer-oriented era, it is extremely important for companies to offer incredible support services. This factor cannot be taken for granted because 79% of customers decide to stop doing business with a company after getting poor support serv... Read more>>

Top 4 Tips to enhance your Business’s Customer Experience Tactics

Posted by Shashvat on Sep 17, 2018 09:41:37 am

"I like to listen. I have learned a great deal from listening carefully. Most people never listen." Ernest Hemingway There has been a lot of hue & cry about how organizations are considering customer experience as their major point of focus. A ... Read more>>

What to expect from BPO companies in 2019?

Posted by Shashvat on Aug 16, 2018 10:14:43 am

Yes, it’s good to be prepared for what is about to come tomorrow, but is it justified to compromise on today because of that? This question is a tricky one and fits rightly for the situation most of the business owners facing today. Business... Read more>>

A Quintessential Guide To Outsourcing Bpo Services

Posted by Sukriti Saini on Jul 04, 2018 11:56:03 pm

Every business has to handle a lot many tasks and that is why it becomes necessary for them to look for a BPO services provider. There are various sorts of services that these third parties can offer like payroll, telemarketing, accounting, customer ... Read more>>

Why Are Outbound Telemarketing Services Necessary?

Posted by Sukriti Saini on May 10, 2018 03:20:33 pm

The world today is overtaken by advertisements. Depending on one’s budget, it has become way easier for the companies to advertise themselves through radio, TV or the internet. Apart from that, there are e-mails, messages, also amongst the seco... Read more>>

Lead Generation Service: An Essential Guide to B2B Businesses

Posted by Shashvat on Apr 09, 2018 12:23:48 pm

It just doesn’t matter what kind of business you are holding, the crux is to draw more and more customers towards your brand. Before a prospect becomes a customer and starts supporting your revenue stream, there is a chain of onerous efforts be... Read more>>

What & How Outbound Telemarketing Companies benefit your Business?

Posted by Shashvat on Mar 17, 2018 03:21:10 pm

Today, with an abundance of instant messaging, texting, email and similar advertising mediums available, every business is looking to foster their promotional strategies on the TV, internet, and radio. In the midst of all this, business owners usuall... Read more>>

Why choosing the Outbound Call Center Services is a wise idea for your business?

Posted by Shashvat on Mar 12, 2018 03:45:08 pm

You must have hung up on a telemarketing call once in your life at least. Or you might know the people who have done the same after getting frustrated from the telemarketing calls. Actually, telemarketing is not at fault here. You hung up because the... Read more>>

Why opting for Outbound Telemarketing Companies over an In-House team is a smart move?

Posted by Shashvat on Feb 23, 2018 10:53:26 am

Marketing has evolved a lot since the last few decades and the changes are quite dynamic. One of the most talked-about branches of marketing is reaching prospects and customers by making a phone call. This concept is called telemarketing and it is co... Read more>>

Why should you Outsource Call Centers to India?

Posted by Shashvat on Feb 15, 2018 04:57:32 pm

Are you looking for an external aid to handle tasks for your business? Is it time to shift your focus back to the core competencies? The way competition is increasing in the market, it is really hard to avoid delegating your business operations to a ... Read more>>

Blended Call Center Solutions: How your Business can benefit from them?

Posted by Shashvat on Feb 05, 2018 02:39:57 pm

Just like a wheel in the cart, the BPO sector has skimmed itself in the business industry quite remarkably. For one business requirement or other, every company is looking for BPO services. It does not matter if you are an owner of a large enterprise... Read more>>

4 Ways to Create a Better Caller Atmosphere Using Call Patching Practices

Posted by Shiva Gaur on Sep 25, 2017 05:59:15 pm

Call center activities are difficult and a bit challenging. The entire working schedule of the agents is packed up with customer calls. The agents need to talk to the customers either to resolve their queries or to brief them about the products or se... Read more>>

Make Your Business Future Ready with Outsourcing

Posted by Priyanka Thakur on May 09, 2017 12:03:05 pm

Business Process Outsourcing (BPO) is the process of subcontracting one or more specific business processes to a third party BPO services provider at some predefined terms and condition. This subcontracting of processes authorizes the service provide... Read more>>

Significance of Anatomizing SWOT Analysis of the BPO Industry

Posted by Ishtiyaq Nabi on Mar 24, 2017 03:53:23 pm

SWOT analysis (alternatively used term globally is “SWOT matrix”) is a tool of strategic business planning that is primarily focused on identifying and evaluating all the strengths, weaknesses, opportunities, and threats that are (directl... Read more>>

Crucial Tips to Ensure Enriching Customer Journey

Posted by Ishtiyaq Nabi on Jan 13, 2017 11:19:11 am

Customers are the only source of revenues for any business firm, and therefore, enterprises need to ensure that all their strategic actions are directly focused on how to ensure mesmerizing experience to customers on each point of interaction with br... Read more>>

From BPO to BPM: The Transition of India’s Outsourcing Industry

Posted by Admin on May 04, 2016 03:50:52 pm

A liberalized telecom policy unveiled by the Government of India in the late 90s ushered in a new era of economic growth and the birth of the India outsourcing industry (beginning of BPO in India). This new forward-looking policy paved the way for th... Read more>>

How to Ensure Sustainable Growth in the Competitive Business World

Posted by Ishtiyaq Nabi on Feb 26, 2016 11:07:08 am

Every endeavor of organizations across industrial segments is focused upon incorporating growth-inducement strategies. Businesses shell out a hefty amount of resources in hiring talented and renowned business experts and analysts who can guide them i... Read more>>

Major Difference between BPO and Call Center Service

Posted by Sukriti Saini on Feb 17, 2015 12:03:51 pm

Most of the time the terms business process outsourcing (BPO) and call center services are used in place of each other. A lot of individuals think that call center service and BPO mean the same and they consider both of them as a single BPO... Read more>>

Shifting Customer Paradigms : BPOs Maximize Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:11:31 am

Smarter businesses optimize demand with supply, driven by customer insights to continuously replenish information flow on an interconnected and instrumented planet. In this context, business process outsourcing has played a vital role in transforming... Read more>>

Application Outsourcing : A New BPO Practice

Posted by Varsha Bhagchandani on Feb 17, 2015 09:14:45 am

As businesses strive to outsmart their competition, by improving its services, products, or revenue model innovations; leveraging the cost advantages has become imperative for improving operational efficiencies. This requires effective use of the lat... Read more>>

How Indian BPO Industry Is Revolutionizing Healthcare Sector

Posted by Varsha Bhagchandani on Feb 17, 2015 09:13:43 am

Call center outsourcing is the latest buzz in the health care sector. The health care sector faces significant challenges in this rapidly changing business scenario. Factors, such as business stability, cost containment, and health care compliance ac... Read more>>

Supply Chain Management Emerging BPO Operations

Posted by Varsha Bhagchandani on Feb 17, 2015 09:07:24 am

Value chain management is considered the next wave for delivering value-added services to companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are strugglin... Read more>>

BPO Outsourcing: A Strategic Step for Companies to Improve Overall Business Aspects

Posted by Sanjay Poddar on Oct 15, 2014 06:11:52 pm

In the current economic scenario, several enterprises encounter the challenge of creating sustained value for their customers. Now companies face the hit of sustaining margins, improving revenues and delivering high-end value to tech savvy customers ... Read more>>

KPOs A Viable Business Model

Posted by Varsha Bhagchandani on Sep 26, 2014 06:44:24 pm

With rapid advancements in the information technology and new marketing tools, enterprises across the globe are turning to new service delivery models. The traditional BPO outsourcing model is known to bring agility to the businesses by streamlining ... Read more>>

Innovations in Technology Transforming Global Outsourcing Landscape

Posted by Varsha Bhagchandani on Sep 22, 2014 10:34:59 am

The outsourcing industry in India has been witnessing an overwhelming growth owing to the professional expertise and state-of-art technology used by the call centers in the country. According to a research conducted by a leading business magazine For... Read more>>

Quality Customer Support Service from Hosting Service Providers

Posted by Admin on Jul 17, 2014 11:07:56 am

Here in this blog, I am going to discuss about the customer support service which are been given by the website hosting companies. Website hosting is one of the major services targeting the website owners. The popularity and the visibility of your we... Read more>>

Customer Support Service Is Compatible For Indian Marketplace

Posted by Sanjay Poddar on Jul 14, 2014 05:40:36 pm

In spite of tough competition from other locations, India maintains to hold its position as the trailblazer in accommodating BPO companies to deliver customer support services to clients across the globe. A recent market research study says that the ... Read more>>

BPO Outsourcing to India Is Constantly Expanding

Posted by Sanjay Poddar on Jun 26, 2014 06:48:35 pm

India is perhaps the trailblazer of offshore BPO outsourcing and there are certain factors why enterprises in the European continent are likely to outsource their noncore business processes to India. The foremost factor that urges companies from a... Read more>>

Call Centers Are Increasingly Being Viewed As Highly Strategic Operations In Every Company

Posted by Sanjay Poddar on Jun 03, 2014 04:28:52 pm

Communication technology and solutions have contributed immensely for the growth of organizations. Today's uber-connected world is indeed a platform where the operations of businesses are delivered through advanced communications. With manifold c... Read more>>

Call Center in India Is Accounted for Better Export Revenues

Posted by Sanjay Poddar on May 17, 2014 02:17:52 pm

In the era of globalization, outsourcing undeniably subsides the competitive pressures emerging from the advent of a 'boundary-less' global economy. This process, indeed, renders substantial cost savings and scalability, which leads to boost ... Read more>>

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