Almost everyone is familiar with the term BPO services in today's world. Agree? But still, several peoples are fuzzy about exactly what BPO (business process outsourcing) is? Even more, people don’t know how will business process outsourcing services will their business toward growth.
Every successful organization has the ability to adapt, know how to deal with problems, and also find more efficient and effective ways to perform operations on the daily basis. Hence, the ability to perform operations more efficiently and find innovative solutions to problems are the keys to a successful business.
Although, fixing all the problems is not just enough for the success of your business. But, it is also important for the organizations to enhance their business process before the problem occurs. Therefore, don't just maintain your status quo, but also focus on the growth and the improvement of your company.
Well, adopting business process outsourcing (BPO) services are the most effective and popular way for the streamlined process in your organization. In this blog, we are going to discuss various things regarding contact center services. But, before going deeper let me tell you what BPO services are? So, let’s get started.
What Are Business Process Outsourcing (BPO) Services, Exactly?
BPO (business process outsourcing) services are the process of hiring a third-party service provider who can handle all operations of your organization.
Originally, consumer companies outsourced their manufacturing process to save money. But nowadays, almost every company includes outsourcing into its business strategy. In fact, just alone in the United States, the BPO services business is valued at $132.9 billion!
What Are the Main Categories of Business Process Outsourcing?
When it comes to the BPO companies then various organizations focus on what kind of work and functions can be outsourced. Well, according to the organization's requirements, BPO services are categorized into the following two categories. So, let’s have a look at them!
1. Front Office Outsourcing Services:
These are the processes that will necessitate direct interaction with clients and consumers by your BPO staff. For instance, these services include marketing and customer service.
2. Back Office Outsourcing Services:
These are the internal business activities of the corporation. Order processing, payment processing, and quality assurance are examples of administrative responsibilities.
What are the Categories of the Business Process Outsourcing (BPO) Services Based on vendor Location?
The BPO services can also be divided into the following three categories based on vendor location. they all are mentioned below. So, let’s come to the points directly.
Such business process outsourcing companies are located in a country other than your own. For instance, a company in the United States may outsource its work to a BPO firm in the Philippines.
Nearshore BPO companies are based in a neighboring country. For instance, a company in the United States may outsource its work to a Mexican BPO provider.
These BPO companies are located in the same country where the organization is located. Although, they may be somewhere else. For instance, a company in California may outsource its work to a Texas-based BPO service.
Various Forms of BPO Services
Well, here are some of the most common types of BPO services which are listed below. So, let’s examine them.
1. Information Technology Enabled Services (ITES):
Information Technology Enabled Services (ITES) are a type of BPO that deals with IT issues over the internet. Well, consider the following kinds of IT services that handle by ITES:
- Assistance with technical issues or technical support
- Analyst assigned to the Service Des
- Production Support Analyst
2. Knowledge Process Outsourcing (KPO):
In Knowledge Process Outsourcing, service providers provide advanced knowledge about a certain business process.
KPO providers work in occupations that need a high level of ability, such as:
- Financial planning and accounting
- Legal action is being taken.
- Website Design and Development
- Producing Content
3. Legal Process Outsourcing (LPO):
The LPO (Legal Process Outsourcing) is a generic term for a wide range of high-level legal work.
LPO service providers use experienced paralegals to work on difficult tasks such as:
- Writing a patent application
- Creating legal agreements
- Perform legal research
4. Research Process Outsourcing (RPO):
RPO is involved in the research and data analysis procedures.
Data-driven industries, such as marketing agencies, financial corporations, and pharmaceutical companies, frequently employ RPO.
These service providers are in charge of responsibilities such as:
- Data analytics
- Research in investments
- Primary and secondary market research
What are the Common BPO Services?
There are various types of BPO services that you can outsource. They are mentioned below. So, let’s have a closer look at them!
1. Data Entry:
Data entry is one of the most basic administrative tasks. But, it may be tedious and time-consuming.
So, instead of hiring a full-time employee, why not outsource this work? As a result, your office staff may focus on more essential work which leads your organization towards growth.
2. Provide Excellent Customer Service:
Customer service is another topmost common BPO task.
Just, think about it.
You will have to deal with a huge number of new customers, once your business expands. So in that case, outsourcing this process to the experts will be more beneficial rather than hiring and training new in-house customer support representatives. Also, you can save money on hiring and training while improving customer satisfaction.
Furthermore, you will be able to provide 24-hour customer care if you outsource to contact centers all over the world!
Well, marketing is another topmost task that you can outsource.
For SEO (Search Engine Optimization), market research, and strategy, there are various third-party providers to choose from.
To convert more customers, experienced vendors can help you build effective marketing materials and landing sites. They can better assess the landscape and build a profitable plan for your brand because they are experts in their field!
4. Human Resources:
The market for outsourcing human resources departments is estimated to reach $43.8 billion by 2024!
External corporations (Recruiting Process Outsourcing vendors) can assist companies with the entire process. This specialized RPOs may help your company save time and money by screening resumes, conducting interviews, and shortlisting candidates.
In addition to recruitment, HR BPO providers may teach new hires to assist them in integrating more rapidly. You may also hire vendors to assist you with legal tasks such as tax filing and managing and resolving payroll issues.
5. Accounting and Finance
Finance and accounting is another popular BPO service.
Specialized KPEO organizations not only manage your money but also offer services that can add value to your company. They may be able to assist your company with budgeting, auditing, and forecasting.
Certain KPO companies can also help your company thrive by providing vital financial data. They provide market research, investment management, risk and compliance solutions, and other services to clients all around the world.
This way, you'll have a dedicated team to look after all of your funds, ensuring that everything is in order.
What are the Main Components to Consider While Choosing BPO Services Provider?
Choosing the right outsourcing partner is a crucial decision for every company. This is because it impacts individuals, company operations, and workflow processes as a whole, outsourcing non-core business functions to a BPO provider demands change management. If you make a mistake in choosing the best contact center service provider, it will be both costly and time-consuming to find a new business.
Well, here we are summarized a few key components that you need to consider while selecting the best contact center provider. They are mentioned below. So, let’s have a look at them!
1. Define Your Specifications:
It's crucial to understand the business processes that must be outsourced. Without criteria, finding the appropriate outsourcing partner would be difficult. In addition, the partner company should be informed of the unique job and project needs.
2. Narrow Down Your Selection Criteria:
The most crucial step in finding the right provider is deciding on the criteria and comparing them according to them. You may choose your BPO service provider based on the following criteria:
- The Expertise of the BPO Company
- They are service providers.
- The Company's Employee Strength
- Their services are expensive.
- List of clients
3. Pick a Few Outsourcing Companies:
Begin by shortlisting a few outsourced firms that meet your criteria. Shortlisted companies should ideally be limited to three to five service providers, which may then be restricted even more.
4. Assigning Pilot Tasks:
After the shortlisting process is over, it's time to assign pilot projects to each of the candidates. This assists in establishing the firm's ability to carry out the obligations that will be entrusted to the firm.
5. Business Process Outsourcing (BPO) Firm Evaluation:
This is the most crucial step in deciding on the finest outsourcing firm. Criteria such as these can be used in the evaluation:
- The Quality of the Delivered Output
- The project's unanticipated updates' flexibility
- The project's completion date
- The price of the services rendered
6. Monitoring Project Results:
The first step is to start working with the outsourcing partner on the project. To guarantee that the job is done correctly, it must be supervised on a frequent basis.
Managing a call center is a hassle for various organizations these days, Agree? Due to these organizations can’t able to focus on their main tasks. As a result, their sales and service are affected which leads the organization to the downside. Therefore, outsourcing a business process outsourcing services to a trustable service provider will be a better way to improve your organization.
Today, every customer wants better customer service. And also they choose only those companies who offer a better customer satisfaction. This is the main reason why companies focus on it. Because customer service plays a vital role to grow your company’s revenue. Choosing an effective BPO service provider is also important. Additionally, it provides various leverages to the organization as well as customers.