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Go4customer Blog

Top 10 BPO Companies in Indore

Posted by Janvi Anand
bpo companies in indore

Are you ready to go on a journey to find the core of customer service excellence in Indore? Imagine a realm in which the businesses’ smooth communication with their customers drive the satisfaction landscape. With a global shift toward technological advancement, Indore stands out as an exemplar of outsourcing excellence. With its highly skilled workers, robust infrastructure, and affordable solution, Indore has become an ideal destination for call center outsourcing. However, what are the virtuosos behind this symphony of support? In this detailed article, we present the top 10 bpo companies in Indore. We shine light on each company’s greatness, strengths, and their tremendous impact in the industry.

In the throbbing passages of customer service, bpo companies stand as forts of connectivity, serving as a medium for businesses to communicate with their customers. Nowadays, along with globalization and technological advancements, more and more call centers pop up, especially in such places like Indore, India. Here, in the embroidered canvas of culture and innovation, an elite squad of companies flourishes, leading the abstract customer service to higher levels. Renowned for their creativity and ability to innovate, as well as for their resilience and never-ending strive for perfection, these pioneering bpo companies have led the way in this industry and raised the bar for performance. Let’s discover together the top 10 bpo companies in Indore as we unveil their mystery of success and the unwavering contributions they make to the dynamic customer service’ industry.

1. Go4customer:

Go4customer is one of the renowned bpo companies in Indore, India providing various outsourcing services such as customer support, inbound call center, market research, and more to businesses around the globe. Indore, a city in the Indian state of Madhya Pradesh, has emerged as a hub for outsourcing services due to its skilled workforce and cost-effective operations.

2. Infosys BPM:

Infosys BPM, the business process management arm of Infosys Limited, stands out for its comprehensive suite of outsourcing services, including call center solutions. In Indore, Infosys BPM operates cutting-edge contact centers staffed with skilled professionals who are adept at managing customer interactions across multiple channels. Leveraging advanced analytics and automation tools, Infosys BPM delivers personalized customer experiences that enhance brand loyalty and engagement. With a focus on continuous improvement and innovation, the company remains a trusted partner for businesses seeking reliable call center services in Indore.

3. Tata Business Support Services (TBSS):

As a part of the prestigious Tata group, TBSS is renowned for its expertise in customer lifecycle management and bpo services. In Indore, TBSS operates modern contact centers equipped with state-of-the-art technology infrastructure and a talented workforce. The company's commitment to excellence and customer-centric approach has earned it a reputation for delivering high-quality solutions tailored to meet the unique requirements of its clients. Whether it's handling inbound inquiries or conducting outbound campaigns, TBSS excels in driving customer satisfaction and business outcomes.

4. Teleperformance India:

Teleperformance India, a global leader in customer experience management, has a strong presence in Indore, offering a wide array of bpo services. With a focus on digital transformation and innovation, Teleperformance leverages advanced technology platforms to deliver seamless customer interactions across diverse channels. The company's skilled workforce and robust operational processes ensure that it consistently meets and exceeds client expectations. Whether it's providing technical support or handling sales inquiries, Teleperformance is known for its commitment to excellence and customer-centric approach.

5. Concentrix:

Concentrix, a leading provider of customer engagement solutions, has established itself as a key player in the Indore bpo industry. The company's comprehensive suite of services includes inbound customer support, outbound sales, and technical helpdesk support. Concentrix operates state-of-the-art contact centers in Indore, equipped with advanced technology infrastructure and a highly skilled workforce. With a focus on delivering personalized customer experiences and driving business value, Concentrix has earned the trust of clients across various industries.

6. HGS (Hinduja Global Solutions):

HGS, a global provider of business process management solutions, operates modern bpo company in Indore, catering to the needs of clients worldwide. The company's extensive experience and domain expertise enable it to deliver customized solutions that drive customer satisfaction and loyalty. HGS's commitment to innovation and operational excellence ensures that it stays ahead of the curve in an ever-evolving industry landscape. Whether it's providing multilingual support or implementing AI-powered solutions, HGS excels in delivering high-quality bpo services in Indore.

Read More: Top 10 BPO Companies in Coimbatore

7. Firstsource Solutions:

Firstsource Solutions, a leading provider of business process management services, has a strong presence in Indore, offering a wide range of call center solutions. The company's customer-centric approach and deep industry expertise enable it to deliver tailored solutions that meet the unique needs of its clients. With a focus on digital transformation and innovation, Firstsource remains at the forefront of the call center industry, driving superior customer experiences and business outcomes.

8. Sutherland Global Services:

Sutherland Global Services, a global provider of business process and technology management services, operates state-of-the-art bpo company in Indore. The company's focus on operational excellence and continuous improvement ensures that it delivers best-in-class solutions to its clients. With a talented workforce and advanced technology platforms, Sutherland excels in delivering personalized customer experiences that drive loyalty and satisfaction.

9. Aegis Limited:

Aegis Limited, a subsidiary of Essar, is one of the leading bpo company in Indore. The company's modern contact centers and skilled workforce enable it to deliver superior call center solutions to clients across various industries. Aegis's focus on operational efficiency and customer-centricity makes it a preferred partner for businesses seeking reliable call center services in Indore.

10. Genpact:

Genpact, a global professional services firm, specializes in digital transformation and business process management, including call center operations. In Indore, Genpact operates world-class contact centers equipped with advanced technology and analytics capabilities. The company's focus on innovation and domain expertise enables it to deliver transformative solutions that drive customer engagement and satisfaction.


In conclusion, the top 10 bpo companies in Indore exemplify excellence in customer service and operational performance. From global giants to homegrown enterprises, these companies leverage advanced technology, skilled workforce, and customer-centric approaches to deliver superior solutions to their clients. As businesses increasingly prioritize customer experience, the demand for high-quality bpo services in Indore is expected to grow, further solidifying its position as a leading destination for outsourcing excellence.

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