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Go4customer Blog

The Ultimate Guide to Call Center Functions and Duties

Posted by Anushka on Jun 17, 2020 12:05:07 pm

Call center services are highly imperative for businesses, irrespective of their genre, and operational size. The right call center can be tremendously beneficial for your business. A call center takes charge of the most tedious and important business segment, your customers. They bridge the gap between a business and its customers, ensuring their comfort and satisfaction.  Customers expect expert customer services, and for that... Read more>>

Pro Tips for Call Center Beginners!

Posted by Anushka on Jun 09, 2020 10:47:39 am

Call center services have truly transformed customer handling and assistance landscape. In many instances, a customer might prefer conversing on phone rather than emailing or live chat response. For the same, many businesses prefer accommodating a robust customer-facing team, manning queries, complaints, and issues via phones.  Call center services are a strong backbone for various business sectors. It ensures a dynamic and sati... Read more>>

The Top 10 Call Center Metrics Everyone Should Know!

Posted by Vaishnavi Verma on May 12, 2020 05:41:45 pm

Call center executives are the frontline workers for carrying out the business essentials for any organization. In order to match the pace of services and be in the race of business competition, the call center company, around the globe are practising their best enough to escalate the experience of the customer by rooting the customer satisfaction score. The market experts and several call center service provider believe that it i... Read more>>

Integration of IVR in Call Center for E-Commerce Business

Posted by Vaishnavi Verma on Apr 15, 2020 02:43:49 pm

Having a query regarding the shipping status of your order?... to assimilate the issue with better customer service and deliveries, the e-commerce and retail business organization are seen implementing the call centers in their business niche. But have you ever wondered, how prominent it is for call center organizations to lay their hand on the latest set of technologies, in order to scale in the list of customer’s choice? T... Read more>>

Healthcare Call Center Services: Creating Awareness to Prevent Infections

Posted by Vaishnavi Verma on Mar 17, 2020 03:23:07 pm

At the current moment, the world is juggling with several infectious diseases such as flu, parasitic and bacterial infections to newly found infections like Coronavirus, Swine flu, Ebola virus and many more Witnessing the growing toll of the infection amid the pupil, the healthcare sector is opting for the call center services to be launched with the purpose to create awareness amid the exemplary mass with tips to prevention and prec... Read more>>

How Can You Tackle the Stress in Call Center Jobs?

Posted by Vaishnavi Verma on Mar 03, 2020 05:37:24 pm

Having a rough day at work is quite normal, till the time it becomes a daily headache, commonly known as ‘Work-Related Stress’. All we know is call center jobs to require a great deal of endurance and patience while delivering the call center services to the customer over a phone call. The job role is challenging as well as hectic swaddled along with call center stress, making a tough atmosphere for carrying the chores... Read more>>

An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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