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Go4customer Blog

How to ameliorate Agent Retention Rate like Call Centers in India?

Posted by Rahul Garg on Sep 25, 2019 05:13:24 pm

For any company, customers are a fundamental part of the business because you will grow as long as you keep them happy and gratified with your brand. To make sure that customer needs are being catered perfectly, it is instrumental to keep frontline employees contented. You may already be acquainted with this old adage by Vaughn Aust, ‘Happy employees lead to happy customers, which leads to profits.’ By and large, companie... Read more>>

Top 4 Reasons Why 24/7 Call Answering Service Is Essential for Businesses

Posted by Rahul Garg on Aug 30, 2019 12:21:25 pm

In this day and age, it is vitally important for businesses to provide constant communication line to customers so that inimitable solutions can be availed without much fuss. In simple words, business owners should be available round-the-clock to respond to customer calls. By and large, companies hesitate to provide 24/7 customer service because somewhere they have to compromise with their business’s bottom line. Now, the quest... Read more>>

Ways Start-ups can Progress with Call Center Technology

Posted by Prachi Priya on Aug 29, 2019 03:02:12 pm

Small businesses look for various measures to augment their services. In today’s globalized era, a business attains success when it pays emphasis on immediate response and timely results to customer queries. Customer satisfaction is very important to maintain your business brand image and thus, any threat to customer experience can be challenging to the company. Customers today want 24 hour call center services so that getting ... Read more>>

Checklist to Finalizing the Business Telephone Answering Service!

Posted by Prachi Priya on Aug 09, 2019 12:01:28 pm

With the changing market demand, customer service landscape is changing. Customers’ today demand 24X7 services with a reliable partner to look after the business functions. Without having an adequate agent to answer the customers' calls, the business cannot justify getting back to the customers’ in a prompt manner. When we talk about telephone answering service, we mean telephone-answering agents’ who promise to... Read more>>

Ways Call Centers can create a Shield for Customers

Posted by Prachi Priya on Aug 07, 2019 01:28:05 pm

Call centers are quite vulnerable to security threats and the increasing security breaches have led to several miss-happenings for the call centers in recent times. Customer data is of utmost importance to the business and losing the same is a dreadful thought that no business wants even in nightmares. If I am the business owner, I know the pros and cons that may hit the business brand image and would always avoid any such situation ... Read more>>

Perils faced by Call Center Industry in India

Posted by Prachi Priya on Aug 05, 2019 04:26:03 pm

The call center industry has gone through drastic changes in recent times. Many customer support firms implemented new technologies for better customer satisfaction. However, some potential threats are still the same for the call center industry. Moreover, the call center in India still face some challenges that need to be taken care to bring better business results. The newly implemented policies to maximize business performance in ... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

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