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Go4customer Blog

Top 5 Skills to Cultivate for Running Successful Inbound Call Center

Posted by Rahul Garg on Oct 05, 2019 04:38:04 pm
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For businesses, call center operations have always been critical as they are related to two major objectives — ‘Customer Base Expansion’ and ‘Sales Growth.’ But the catch is running both outbound and inbound call centers... Read more>>

How can inbound call center agents enhance their performance?

Posted by Sukriti Saini on May 24, 2018 02:25:31 pm
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For being a great customer support agent, let’s first try to think like a customer. What would you as a caller hate the most? Most probably, being put on hold or maybe even after then not getting a solution or answer to your problem. Another po... Read more>>

6 Tips to Minimize the Failure of Start-Up Call Centers

Posted by Shiva Gaur on Nov 08, 2017 06:12:43 pm
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If you are the owner of a call center company which you have just started, you need to be careful and follow the standardized procedures so that you do not have to face the difficulties. Call centers must be very specific about the services they are ... Read more>>

All about Customer Experience Management

Posted by Shiva Gaur on Oct 25, 2017 12:42:11 pm
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Customer satisfaction is of utmost importance when it comes to a call center success and growth. Therefore, it’s important for everyone working in a call center to focus on their objectives and achieve their goals in the given time. Managing an... Read more>>

Five Strategic Actions to Earn Customer Loyalty

Posted by Ishtiyaq Nabi on Dec 26, 2016 11:29:09 am
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The prime difference between successful businesses and the ones that thrive for it is the type of their customer base. It is not a hidden truth that successful businesses have loyal customer base, whereas the rest of the layers struggle a lot to achi... Read more>>

High Time for Call Centers to Deliver Multi-Channel Customer Service Solutions

Posted by Ishtiyaq Nabi on Aug 26, 2016 12:03:40 pm
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The quality and efficiency of customer service can have an impactful influence on a company’s ability to retain, attract, or acquire customers. It is not a hidden fact that the prime role of inbound customer service is to ensure perceptive comm... Read more>>

Customer Support: An Optimal Medium to Read Customer's mind

Posted by Rahul Bhaduri on Feb 17, 2015 11:08:26 am
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To be successful in today's competitive market, it has become utmost important for businesses to offer improved client interaction and extend more reliable information beyond their walls to their target audience. Nowadays, customers are looking f... Read more>>

Professional Inbound Call Center Services Are Important

Posted by Arijit Mukherjee on Feb 17, 2015 10:30:12 am
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When a business starts growing day by day, the key people in an organization get overburdened with loads of work. They find it difficult to invest the right amount of time and attention to each and every area of their operations. Most of the organiza... Read more>>

A Balanced Call Centre Measurement Scorecard Needs Essential KPIs

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:30:19 am
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A well-balanced call center measurement framework needs to be simple and highly relevant .Only then can this call center outsourcing company provide businesses and customers with a balanced and comprehensive contact center experience. As a rule, a... Read more>>

Hire Inbound Call Center Services

Posted by Arijit Mukherjee on Aug 02, 2014 06:34:01 pm
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Call centers are the main strength for several companies. Especially in India, hiring call center services are most in thing and not only the organizations in India, but the organizations from foreign countries are also investing in the call centers ... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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