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Go4customer Blog

Importance of Knowledge Base and Ways to Create One for Call Center Services

Posted by Sunny Morgan on Jan 03, 2023 11:39:56 am

Everyone has first-hand experience speaking to a call center agent. Oftentimes we notice that call center agents put our calls on hold or ask us to wait a moment as they wish to confirm or collect some pieces of information. The information they seek... Read more>>

What is the Future of Call Centers in India as a Preferred Outsourcing Hotspot?

Posted by Akash Jaiswal on Aug 23, 2022 05:48:19 pm

Call centers in India are the preferred hotspot for outsourcing. But, with new businesses entering the market each day, it becomes a hassle for the industries to sustain themselves and be at the top of the competition. By outsourcing the right call c... Read more>>

How Do International Businesses Leverages Call Centers in India?

Posted by Akash Jaiswal on Jun 27, 2022 12:06:18 pm

At this age, call centers in India are on-demand worldwide. What? How? Why? Yes, you heard correctly! This is because India has the highest educated workforce around the globe. Additionally, outsourcing call centers in India are cost-effective.... Read more>>

Call Centers in India: Everything You Need to Know

Posted by Tarandeep Kaur on Feb 03, 2022 02:50:35 pm

Customers' first point of contact with your organization is often a call center in India. It is also the most continuous point of contact throughout their engagements with your firm. Customers are refusing to do business with companies that give ... Read more>>

Why Fat Cats of business world utilize Social Media for Customer Service?

Posted by Shashvat on Aug 21, 2018 05:15:06 pm

“Transparency may be the most disruptive and far-reaching innovation to come out of social media.” – Paul Gillin Technological innovation and the latest advancements have really transformed the way business used to be done. The b... Read more>>

Impact Of Globalization On Indian BPO Industry

Posted by Sukriti Saini on Feb 17, 2015 09:10:44 am

Globalization in India started in the early 1990's when the government allowed foreign investment in the country. Global forces sneaked in various sectors such as agriculture, pharmaceutical industry, information technology, and exports. It also ... Read more>>

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We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.