Go4customer Blog

For business owners, making a call on outsourcing call center functions is quite tough because trusting a third party company to handle customer calls could go either way. However, if you have joined forces with a specialized call center service prov... Read more>>

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider owns and operates call center processes. A cloud-base... Read more>>

Are you an organization that does not have call center business as its main domain but still operate it in-house? Well, why wasting resources when outsourcing is a better and cost-effective option to choose! Outsource the non-primary functions of a b... Read more>>

A micro-coaching call center services are services where a supervisor coaches her/his agent for any specific customer interaction instantly. The process is far more effective than other training sessions and brings much better results for the busines... Read more>>

Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global customer support outsourcing, it is also essential to note the global ca... Read more>>

The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business... Read more>>

You have started a business a few months ago with an outstanding product and smart idea implementation. Today, your business is on its foot. Great! Since the business now starts to flourish, more and more customers are calling you to inquire about th... Read more>>

Do you know the strongest pillar on which the business stands? ‘Customers.’ From the business’s point of view, customers are the factor that can ensure a smoother way for the business. That’s the main reason why business owner... Read more>>

“When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi, CEO of Pepsico There is nothing more expensive to a business than offering an awful customer exp... Read more>>

Everything flourishes when it grows. So is the case with business. You want your business to grow and reach impeccable heights in the market. Your employees are dedicated to the same objective in mind. There are core activities related to your busine... Read more>>

When you start a business, one of the most important things that you must do is research about the market and your competitors. If you think you are unable to do the research work on your own as you are already packed with your business needs and req... Read more>>

Experts suggest businesses to outsource their non-core functions to the most competent outsourcing companies the marketplace is laden with. There is no denying to the fact that outsourcing ensures numerous strategic benefits for businesses that decis... Read more>>

Every expense is important when you are trying to grow your new business, and outsourcing call center functions can help you manage your budget better, allowing you to maintain excellent customer support. Luckily, nowadays, you have many options w... Read more>>

In the current business scenario, organizations need a holistic risk management process that can help them adeptly identify the potential threats that they might come across. More importantly, organizations need an efficient business continuity manag... Read more>>

Call center outsourcing enables businesses across the globe to focus on key business objectives and revenue drivers.  A wide range of global businesses, SMEs, blue chip companies, and even state-owned enterprises collaborate with call centers in... Read more>>

Establishing an in-house multi-channel contact center is not only expensive, but also a tricky task that requires a distinct level of expertise and proficiency. Therefore, most decision makers across the globe embrace call center outsourcing. This no... Read more>>

Over the course of last few decades, the business world has experienced stiff competition among organizations. With the advent of globalization, it has become much more rigid, and many organizations have succumbed to the pressure of competition. This... Read more>>

The concept of outsourcing is not new to businesses.  Since ages, organizations have been sub-allocating their business specific functions to outside vendors. This not only helps organizations in accomplishing various functions in the most effec... Read more>>

Organizations deploy strategies and create business models to cater to customer needs and requirements. These strategies should help enhance service and support provision. Maintaining quality and effectiveness in customer support is empirical, as it ... Read more>>

Organizations and multinational corporations have adopted several practices in order to cater better to the needs and requirements of the customers and provide them effective support. Owing to this need to maintain an impressive reputation in the com... Read more>>

The practice of outsourcing has been adopted by multinational corporations and organizations since a long time. Organizations that outsource some of their business operations to third party external vendors have witnessed a substantial increase in th... Read more>>

Call center outsourcing has gained tremendous popularity over the years as an efficient way of receiving customer requests over the mediums of telephone and the internet. Outsourcing can either relate to product manufacturing or service provision. By... Read more>>

Since the 2000s it has become a trend in India among fresh-out-of-college graduates to relocate to cities like Bangalore, Mumbai, Pune and Gurgaon to join call centers to earn easy money. According to a survey conducted by India Today, call centers i... Read more>>

Lately, there has been tremendous upsurge in call center outsourcing services amid top worldwide companies in Europe and USA. Rapidly growing market competition and varying consumer demand is impelling them to outsource their key business operations ... Read more>>

Are you missing out on potential sales leads due to automated voice system? Do you know that with live call answering service you can maximize your profit streams than it costs? Let’s assume a prospective client is calling, but you’re ... Read more>>

Outsourcing services plays a vital role in rapidly changing global economy today despite the fact that it was completely new and nearly unnoticed concept ten years ago. According to the survey conducted by key research firm Gartner in August 2013,... Read more>>

The Asia Pacific region along with some of the Asian giants has been long serving the Western world with many factors that are not viable in the latter countries. Call centers are well-known phenomena to this date with huge influx of business largely... Read more>>

India continues to lead the call center outsourcing market, a report says. The current market landscape carries the attributes of economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency, which are i... Read more>>

Businesses across different verticals have now been planning to bring transition in the process of customer service, but without increasing the cost of operation. They have been seeking assistance from global business management leaders in order for ... Read more>>

Companies are outsourcing their processes to call center outsourcing companies not only for cutting down their operation costs, but also obtaining their desired business outcomes. These day call center outsourcing companies are including manifold val... Read more>>

Undoubtedly, business process outsourcing is the most talked about topic today. In the current business environment, all-sized businesses are striving to improve their market presence by building a better brand image in the mind of consumers while tr... Read more>>

Consumers’ expectations keep on changing every now and then. Self-service optimization, advanced communication mediums and personalized experiences and lucrative offers are what every customer expect. Perceiving the evolving expectations of con... Read more>>

The outsourcing industry is experiencing momentous changes in terms of business model and the underlying technology deployed by the service providers. Moreover, the ability to access online applications has improved the flexibility of employees worki... Read more>>

In any evaluation model, target result is always a heavyweight factor. This palpable query is in reality the root cause of numerous problems which arise within BPO service evaluation processes. Basically, a provider is a stakeholder who possesses ... Read more>>

In the current business landscape, fighting for subsistence has been the goal. Companies attempt to lure their customers with offers what competition offerings miss. In quest to take the business to the top, the need for call center outsourcing comes... Read more>>

Dedicated inbound call center services are aimed at handling/receiving phone calls from customers. Service providers employ appropriate solutions to aid companies/organizations in enhancing their revenues. Furthermore, call centers employ skilled exp... Read more>>

The emergence of call center outsourcing service has streamlined business processes by adopting the concept of proper allocation of resources. The outsourcing service, of late, covers different functioning verticals that can range from customer suppo... Read more>>

Business Process outsourcing (BPO) means allocation of work to a different company. Starting today, practically everyone knows what outsourcing is? However, do they actually understand the advantages? Here I would discuss some benefits and facts. ... Read more>>