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Essentially, a sales call is a dialogue between a call center outsourcing provider’s sales representative and a potential customer, centered around the possible acquisition of a product or service. These conversations, which can occur either in... Read more>>
Table of Contents: Outsourcing Customer Service Benefits of Call Center Outsourcing Drawbacks of Call Center Outsourcing Reinforcing Outsourced Call Center Team Management Listing Reasons for Client Companies ... Read more>>
Customer satisfaction (CSAT) and net promoter score (NPS) are both commonly used metrics for measuring customer satisfaction and loyalty. While both metrics can provide valuable insights into the customer experience, there are some key differences be... Read more>>
An organization's business operations can be mainly classified into two categories - core business operations and regular business operations. The core business operations involve activities that are privy and prudent to the business owners. Ever... Read more>>
Running a business is almost as delicate and excruciating as giving birth to a child, in a matter of speaking. All business owners work tirelessly to achieve their business goals. Typically, we all set milestones for achieving our long-term goals. We... Read more>>
Over the previous decade, numerous companies using a call center outsourcing vendor. And, the demand for call center outsourcing has risen dramatically. Although, it is well known that empowering your business with a multi-channel call center can be ... Read more>>
In this era, outsourcing call centers in India is the most strategic business decision. It doesn’t matter whether you have a small, medium, or large organization, everyone continues to seek call center outsourcing partners who can handle their ... Read more>>
Today, call center outsourcing is increasingly growing worldwide. Yes! You heard right. But, why? The service business has grown substantially in recent years. Better customer service is important to a company's ability to keep its customer... Read more>>
A call center in India is the best way to lead your organization toward growth. Yes, you heard right! But, why? I think everyone is much familiar with the current phase of the business market worldwide. Agree? We all know, these days to be at t... Read more>>
Generally, call center businesses do every possible thing to provide a better experience to their customers. They treat their customers like kings and queens. And, provide them extraordinary call center services tailored to their wants and requiremen... Read more>>
In this era, call center services are the backbone of every well-managed service industry. Agree? So, do you ever think about how a call center can be essential in the fields of medical, healthcare, and insurance? Well, I think you don't. No worr... Read more>>
These days, call centers are changing. They are becoming a combination of various digital channels. And, they offer multichannel customer services as well. But, the most productive and efficient call centers outsourcing defend your brand ... Read more>>
“Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense.“ Neil Patel Over the last 10 years, the development and growth of e-business have positioned the C... Read more>>
Willing to work on the core competencies of your business? Are you looking for accurate reasons to decide whether or not you should outsource call centers in India? We have the right reasons for you to do so. Despite the strife competition, it is alw... Read more>>
With more and more people becoming active on social media and seeking an immediate response from the brands, it is becoming pivotal for brands to be responsive and offer top-notch quality customer experience. It is one of the reasons why many reputed... Read more>>
As globalization and economic development have improved people's purchasing power, the automobile industry has benefited from this changing trend. Owning a vehicle has now become a necessity for most people. An abundant supply of vehicles has als... Read more>>
Though a lot has changed for Call Centers in India, the struggle for offering the best customer experience for businesses has existed for a long time. It is because the obsolete systems of yesterday cannot meet the increasing demands of customer serv... Read more>>
Reaching the designated sales goals in today’s competitive epoch isn’t the same as before. It is hard to live up to the customers’ rising expectations. However, following some key factors, call centre outsourcing firms can maintain ... Read more>>
Turning customers into loyal partners isn’t easy. Every company cherishes converting leads into customers to expand the business reach. However, it takes efforts to earn customer loyalty and maintain the same in the future. In today’s rap... Read more>>
The call centers are meant to connect the customer with the brand over the medium of the preferred communication channel. The highly skilled agents are assigned to the other end of the communication channel to facilitate the call center services f... Read more>>
We respect your time and call can be the wittiest as well as the funniest answer for the customer to be heard from the call center executive. Wittiest in a sense, when the call center executive actually respects the time and query of its customer.... Read more>>
In today’s ruthlessly competitive landscape, every business strives to outperform its rivals when it comes to delivering impeccable customer service. Call center services can be instrumental in creating a lasting impression on customers. By off... Read more>>
For business owners, making a call on outsourcing call center functions is quite tough because trusting a third party company to handle customer calls could go either way. However, if you have joined forces with a specialized call center service prov... Read more>>
Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider owns and operates call center processes. A cloud-base... Read more>>
Are you an organization that does not have call center business as its main domain but still operate it in-house? Well, why wasting resources when outsourcing is a better and cost-effective option to choose! Outsource the non-primary functions of a b... Read more>>
A micro-coaching call center services are services where a supervisor coaches her/his agent for any specific customer interaction instantly. The process is far more effective than other training sessions and brings much better results for the busines... Read more>>
Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global customer support outsourcing, it is also essential to note the global ca... Read more>>
The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business... Read more>>
You have started a business a few months ago with an outstanding product and smart idea implementation. Today, your business is on its foot. Great! Since the business now starts to flourish, more and more customers are calling you to inquire about th... Read more>>
Do you know the strongest pillar on which the business stands? ‘Customers.’ From the business’s point of view, customers are the factor that can ensure a smoother way for the business. That’s the main reason why business owner... Read more>>
“When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi, CEO of Pepsico There is nothing more expensive to a business than offering an awful customer exp... Read more>>
Everything flourishes when it grows. So is the case with business. You want your business to grow and reach impeccable heights in the market. Your employees are dedicated to the same objective in mind. There are core activities related to your busine... Read more>>
When you start a business, one of the most important things that you must do is research about the market and your competitors. If you think you are unable to do the research work on your own as you are already packed with your business needs and req... Read more>>
Experts suggest businesses to outsource their non-core functions to the most competent outsourcing companies the marketplace is laden with. There is no denying to the fact that outsourcing ensures numerous strategic benefits for businesses that decis... Read more>>
Every expense is vital when you are trying to grow your new business. Outsourcing call center functions can help you manage your budget better, allowing you to maintain excellent customer support. Not just this, there are uncountable benefits of outs... Read more>>
In the current business scenario, organizations need a holistic risk management process that can help them adeptly identify the potential threats that they might come across. More importantly, organizations need an efficient business continuity manag... Read more>>
Call center outsourcing enables businesses across the globe to focus on key business objectives and revenue drivers. A wide range of global businesses, SMEs, blue-chip companies, and even state-owned enterprises collaborate with call centers in order... Read more>>
Establishing an in-house multi-channel contact center is not only expensive, but also a tricky task that requires a distinct level of expertise and proficiency. Therefore, most decision makers across the globe embrace call center outsourcing. This no... Read more>>
Over the course of last few decades, the business world has experienced stiff competition among organizations. With the advent of globalization, it has become much more rigid, and many organizations have succumbed to the pressure of competition. This... Read more>>
The concept of outsourcing is not new to businesses. Since ages, organizations have been sub-allocating their business specific functions to outside vendors. This not only helps organizations in accomplishing various functions in the most effec... Read more>>
Organizations deploy strategies and create business models to cater to customer needs and requirements. These strategies should help enhance service and support provision. Maintaining quality and effectiveness in customer support is empirical, as it ... Read more>>
Organizations and multinational corporations have adopted several practices in order to cater better to the needs and requirements of the customers and provide them effective support. Owing to this need to maintain an impressive reputation in the com... Read more>>
The practice of outsourcing has been adopted by multinational corporations and organizations for a long time. Organizations that outsource some of their business operations to third party external vendors have witnessed a substantial increase in thei... Read more>>
Call center outsourcing has gained tremendous popularity over the years as an efficient way of receiving customer requests over the mediums of telephone and the internet. Outsourcing can either relate to product manufacturing or service provision. By... Read more>>
Since the 2000s it has become a trend in India among fresh-out-of-college graduates to relocate to cities like Bangalore, Mumbai, Pune and Gurgaon to join call centers to earn easy money. According to a survey conducted by India Today, call centers i... Read more>>
Lately, there has been tremendous upsurge in call center outsourcing services amid top worldwide companies in Europe and USA. Rapidly growing market competition and varying consumer demand is impelling them to outsource their key business operations ... Read more>>
Are you missing out on potential sales leads due to automated voice system? Do you know that with live call answering service you can maximize your profit streams than it costs? Let’s assume a prospective client is calling, but you’re ... Read more>>
Outsourcing services play a vital role in the rapidly changing global economy today despite the fact that it was a completely new and nearly unnoticed concept ten years ago. According to the survey conducted by key research firm Gartner in August ... Read more>>
The Asia Pacific region along with some of the Asian giants has been long serving the Western world with many factors that are not viable in the latter countries. Call centers are well-known phenomena to this date with huge influx of business largely... Read more>>
India continues to lead the call center outsourcing market, a report says. The current market landscape carries the attributes of the economy of scale, business risk mitigation, cost advantage, utilization improvement and superior competency, which a... Read more>>
Businesses across different verticals have now been planning to bring transition in the process of customer service, but without increasing the cost of operation. They have been seeking assistance from global business management leaders in order for ... Read more>>
International companies have always found it preferable to outsource call center services to India, when equated to outsourcing in Philippines, China and other countries in Asia. India, at all times, has been the most ideal outsourcing location, sinc... Read more>>
Companies are outsourcing their processes to call center outsourcing companies not only for cutting down their operation costs, but also obtaining their desired business outcomes. These day call center outsourcing companies are including manifold val... Read more>>
Undoubtedly, business process outsourcing is the most talked about topic today. In the current business environment, all-sized businesses are striving to improve their market presence by building a better brand image in the mind of consumers while tr... Read more>>
Consumers’ expectations keep on changing every now and then. Self-service optimization, advanced communication mediums and personalized experiences and lucrative offers are what every customer expect. Perceiving the evolving expectations of con... Read more>>
The outsourcing industry is experiencing momentous changes in terms of business model and the underlying technology deployed by the service providers. Moreover, the ability to access online applications has improved the flexibility of employees worki... Read more>>
In any evaluation model, target result is always a heavyweight factor. This palpable query is in reality the root cause of numerous problems which arise within BPO service evaluation processes. Basically, a provider is a stakeholder who possesses ... Read more>>
In the current business landscape, fighting for subsistence has been the goal. Companies attempt to lure their customers with offers what competition offerings miss. In quest to take the business to the top, the need for call center outsourcing comes... Read more>>
Dedicated inbound call center services are aimed at handling/receiving phone calls from customers. Service providers employ appropriate solutions to aid companies/organizations in enhancing their revenues. Furthermore, call centers employ skilled exp... Read more>>
The emergence of call center outsourcing service has streamlined business processes by adopting the concept of proper allocation of resources. The outsourcing service, of late, covers different functioning verticals that can range from customer suppo... Read more>>
Business Process Outsourcing (BPO) means the allocation of work to a different company. Starting today, practically everyone knows what outsourcing is? However, do they actually understand the advantages? Here I would discuss some benefits and fac... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
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India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
