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How Businesses Can Leverage Call Center Outsourcing Services?

Posted by Neeti Patial
Call Center Outsourcing

Lately, there has been tremendous upsurge in call center outsourcing services amid top worldwide companies in Europe and USA. Rapidly growing market competition and varying consumer demand is impelling them to outsource their key business operations to developing countries, predominantly India.

When businesses decide to outsource call center, all their key business operations are diligently managed by an offshore company. With well-equipped and cutting-edge infrastructure and skilled manpower, they ensure smooth running of business processes. Rising advancement in Internet and communication technologies has driven the phenomenon of outsourcing to a worldwide scale.

Through this post, let’s take quick run-through about how businesses of all sizes can harness the key benefits of call center outsourcing services.

Why one should consider outsourcing call center services?

The answer is quite simple! According to various researches conducted by industry pundits, an organization can save approximately around 30% to 60% by outsourcing their key business operations like customer support, soft lead generation, telemarketing, customer survey, order taking and call answering services to call center. Hiving off in-house call center setups helps businesses not only to strikingly improve their profit margins but also enables them to focus on core competencies and become more productive.

Service quality is relatively top-class, provided the outsourced call center destination country is India, wherein the contact center service industry is well established with years of expertise and global standards of technical erudition.

Why to outsource call center services to India?

There are many developing countries such as Malaysia, China, Pakistan, Indonesia, and Russia etc. who have come forward to offer business process outsourcing pie at highly economical rates. However, India has emerged one of the major BPO destinations for the big conglomerate across the globe. As per Gartner estimates, “With regards to offshore centers, India remains the unrivaled leader, with China and Russia surfacing as strong competitors.”

The India Advantage

Over past few decades, India has outshined and made the market boom. With largest English speaking population, India's business process outsourcing industry is mushrooming at a rising clip, in sharp comparison to the IT sector which has struggled to pull through the global financial crisis that happened in 2008.

Moreover, the Indian government has dynamically empowered the call center outsourcing industry by countenancing duty free imports of capital goods, tax exemptions and the like. Billions of dollars have been invested on development of infrastructure, communication systems and broadband computing.

With their years of expertise, persistent upgradation to next generation technologies, latest software and ground-breaking management practices, they have been successful in setting up desired benchmark for world-class service deliver quality in the call center outsourcing sector. Geographically speaking, India is about 12 hours ahead of US and 5 hours ahead of Europe which allows contact center service providers to offer round-the- clock services to their clients.

Proficiency of Indian call centers

The new age call centers in India strive to offer a suite of services to cater to rapidly changing demand of their customers:

1. Inbound Call Center Services – Instant addressal of customer queries by highly professional call representatives and technical experts. Everything is diligently managed by these experts, be it customer support, technical help desk, inquiry handling, call answering, toll free services or product information request.

2. Outbound Call Center Services – Improve your brand image, increase revenue, reduce costs, increase operational efficiencies, and delight your customers via outbound call center services. These services providers call everyone on your contact list, help you capture potential leads and relay desired information across the target audience.

3. Email Support Services – Experience outstanding improvement in sales graph, and customer retention and satisfaction level through professional email support services.

4. Chat Support Services – Engage your customers in a more personal way through live and real time online chat support services.

What all you are thinking about? Don’t waste your time in pondering, go ahead and grab the right opportunity at right time by outsourcing your key business operations to call centers.

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