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Go4customer Blog

3 Ways Call Center Outsourcing Can Reduce the Average Wait Time (AWT)

Posted by Vaishnavi Verma on Apr 30, 2020 12:03:47 pm

We respect your time and call can be the wittiest as well as the funniest answer for the customer to be heard from the call center executive. Wittiest in a sense, when the call center executive actually respects the time and query of its customer. Whereas, funniest in a way that it might turn out as a joke in the form of a statement due to the immeasurable span of time to get in touch with actual call center representatives. The c... Read more>>

Don’t You Have Clarity On Call Center Outsourcing? Check out These Tips!

Posted by Rahul Garg on Sep 10, 2019 05:09:16 pm

For business owners, making a call on outsourcing call center functions is quite tough because trusting a third party company to handle customer calls could go either way. However, if you have joined forces with a specialized call center service provider, you can expect high customer satisfaction and positive WOM. In case businesses decide to handle customer calls on their own, there is likelihood core competencies may not get proper... Read more>>

What your Business is losing by not Outsourcing?

Posted by Prachi Priya on May 07, 2019 03:34:14 pm

Are you an organization that does not have call center business as its main domain but still operate it in-house? Well, why wasting resources when outsourcing is a better and cost-effective option to choose! Outsource the non-primary functions of a business to make the in-house team free to focus on core competencies. A company that majorly deals with call handling services has the appropriate tools and adequate experienced agents fo... Read more>>

All you need to know about Global Call Center Outsourcing

Posted by Prachi Priya on Apr 18, 2019 12:49:01 pm
call center practices

Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global customer support outsourcing, it is also essential to note the global call centers have a market and key players. The motive of the latest study on the market size, status and predictions of call centers is presenting and developing outsourcing reach in United S... Read more>>

Call Center Outsourcing: Benefits that Debunks all its Myths

Posted by Prachi Priya on Apr 02, 2019 05:19:06 pm

The outsourcing of call center services is non-trustable! Heard this before too? Nevertheless, this is not correct. With time, this reputation has changed and has moved on to a better and trustworthy attitude. As a customer who wants her/his business process outsourced, what would be the demand? Well, it is nothing more than business profitability and the reach to the audience, to ensure enhanced user experience. Businesses outsource th... Read more>>

The Squabble and Accord of Call Center Outsourcing

Posted by Shashvat on Feb 11, 2019 11:48:09 am

You have started a business a few months ago with an outstanding product and smart idea implementation. Today, your business is on its foot. Great! Since the business now starts to flourish, more and more customers are calling you to inquire about the product-related information. Apart from this, you are also witnessing a great surge in prospects who need assistance from your end. Also, you might be looking to expand in new territories.... Read more>>

An insight into Call Center Outsourcing

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