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A Definitive Guide to Call Center Services & its Future in 2022

Posted by Neha Dubey on Sep 21, 2021 11:28:27 am
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As a trend, outsourcing call center services has certainly brought about a paradigm shift in the way industries operate, and as a result, call centers have given way to new calls in customer service areas.    Over the years, companies... Read more>>

How is Virtual Call Center Good for Managing Inbound Call Center Services?

Posted by Vaishnavi Verma on Dec 03, 2020 11:15:02 am
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Inbound call centers are highly accountable for bringing the business to an organization, which mostly revolves around delivering resolutions to the customer’s query over the preferred medium of communication. With changing times, several en... Read more>>

Tips to Reduce Cyber Crime in Inbound Call Center

Posted by Prachi Priya on Aug 14, 2019 12:51:58 pm
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Business security is always supreme and every organization takes it very seriously. The potential risks that a business faces arise from the in-house industry practices and to avoid these threats, it is essential to focus on the core activities well.... Read more>>

Why is it important to innovate your Inbound Call Center?

Posted by Shashvat on Sep 10, 2018 02:07:26 pm
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"Quality is remembered long after the price is forgotten." Gucci Family Slogan At least once in life, whether it’s regarding a product issue or concerning the registration of some service query, we all have encountered customer support re... Read more>>

How to make things right when lousy customer support is offered?

Posted by Shashvat on Sep 06, 2018 02:39:44 pm
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“When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi, CEO of Pepsico There is nothing more expensive to a business than offering an awful customer exp... Read more>>

How Inbound Call Centers increase the profit level of your Business?

Posted by Shashvat on Aug 24, 2018 07:13:44 pm
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“Look at market fluctuations as your friend rather than your enemy; profit from folly rather than participate in it” Warren Buffett The fate of any business depends on how successful is its adoption with the rapid changes going on i... Read more>>

How to make your Inbound Call Center more effective?

Posted by Shashvat on Jan 24, 2018 12:04:01 pm
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Everyone in this world is a customer of some brand or other. You may have called the customer care representative of some bank, brand, business, or similar at least once in your life. Good and bad customer services are experienced by all of us at som... Read more>>

5 Proven Ways to Reduce Average Handling Time

Posted by Sukriti Saini on Dec 05, 2017 06:31:15 pm
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“Time is what we want most but what we use worst.” The above-mentioned quote is very rightly said by William Penn. This quote will imply to every aspect of the life of every individual be it professionally or personally. However, this ... Read more>>

Significance of Anatomizing SWOT Analysis of the BPO Industry

Posted by Ishtiyaq Nabi on Mar 24, 2017 03:53:23 pm
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SWOT analysis (alternatively used term globally is “SWOT matrix”) is a tool of strategic business planning that is primarily focused on identifying and evaluating all the strengths, weaknesses, opportunities, and threats that are (directl... Read more>>

Crucial Tips to Ensure Enriching Customer Journey

Posted by Ishtiyaq Nabi on Jan 13, 2017 11:19:11 am
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Customers are the only source of revenues for any business firm, and therefore, enterprises need to ensure that all their strategic actions are directly focused on how to ensure mesmerizing experience to customers on each point of interaction with br... Read more>>

Understanding Consumer Psychology Can Help You Ensure Top-Tier Customer Service

Posted by Ishtiyaq Nabi on Aug 09, 2016 04:51:43 pm
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Ever since the business world came into existence, organizations have been incorporating and implementing customer service strategies depending upon the nature of business, socio-economic stature of target audience, and dynamic business influencers.&... Read more>>

Significance of Customer-Centric Inbound Call Center Services in Insurance Sector

Posted by Neeti Patial on Jun 08, 2016 05:02:54 pm
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Faced with formidable market competition from non-customary players, the insurance sector is driven to reconnoiter new possibilities for consumer engagement and retention. Customers nowadays anticipate unswerving, applicable, and tailored services. ... Read more>>

Customer Service Journey Is Today's Business Litmus Test

Posted by Neeti Patial on Apr 01, 2016 11:49:21 am
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In today’s world with more demanding consumers, it is quite imperative for businesses to surpass customer expectations, thereby, improving overall satisfaction level and winning their loyalty. We have set our foot in the age of the customer ... Read more>>

Significance of Inbound Call Center Services in pursuit of Organizational Growth

Posted by Ishtiyaq Nabi on Dec 19, 2015 11:39:08 am
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The business world has witnessed the emergence of several new strategies and theories which can potentially challenge the core idea of conventional business methods.  Although conventional methods of business have successfully been able to serve... Read more>>

Importance of Order Taking Through Inbound call Center In India

Posted by Rohit Paul on Feb 17, 2015 11:36:42 am
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Teleshopping has gained popularity over the past few years. This is a result of the fast-paced life we are living in. We feel reluctant to visit a store and place our orders. Most businesses use websites, television or a radio advertisement for promo... Read more>>

Outbound Call Solutions- An Optimal Way to Broaden The Horizon of Your Business

Posted by Rahul Bhaduri on Feb 17, 2015 11:06:45 am
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An exponential increase in the competition has somehow made it utmost important for business to look out for solutions that can not only accelerate their business growth, but also improve their overall return on investment. With dozens of companies o... Read more>>

Organizing Your Business Through Inbound Call Center

Posted by Rahul Bhaduri on Feb 17, 2015 10:51:08 am
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If your company is engaged in a business, wherein you are required to take calls for customer service or take orders over the phone, an inbound call center can always enhance your productivity in a better way. A call center service is an appropria... Read more>>

5 Reasons to Avail Inbound Call Center Services in India

Posted by Rahul Bhaduri on Feb 17, 2015 10:49:42 am
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Listed below are 2 top reasons that will answer your question why should we outsource our work to India: -Excellent Technology: Outsourcing today is possible only because of the development made in the way we communicate. Progress in the field of ... Read more>>

What Services Does an Inbound Call Center Offer?

Posted by Rahul Bhaduri on Feb 17, 2015 10:48:01 am
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But the question which arises here is what exactly does an inbound call center do? Customer service is a very important part of a business. It boosts the image of an enterprise and it also retains the happiness of the customers. Businessmen pa... Read more>>

Why Should I Opt For Debt Collection Agency?

Posted by Rahul Bhaduri on Feb 17, 2015 10:30:01 am
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The service of answering the telephone is spreading at a very fast pace. It is a great service in many industries today. With the increasing needs and wants of the market, inbound call center services are emerging rapidly in most of the countries.&nb... Read more>>

An Array Of Solutions For Product & Service Promotion:

Posted by Arijit Mukherjee on Feb 17, 2015 10:25:42 am
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It is difficult for organizations to handle a lot of clients. They require managed services and solutions to guide their customers and to provide them with the right information. Business Process Outsourcing organizations offer an array of services a... Read more>>

Which Type Of Call Center You Should Choose?

Posted by Arijit Mukherjee on Feb 17, 2015 10:24:05 am
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Call centers are often considered as Business Process Outsourcing organizations. These companies work as mediators for their clients and they serve with numbers of services. These services and solutions are easily affordable by the businesses. The pr... Read more>>

Procurement Outsourcing An Imperative Solution For Every Business

Posted by Varsha Bhagchandani on Feb 17, 2015 10:20:39 am
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Undoubtedly, intense competition in the current business scenario is leading to shifting consumer loyalty and frequent entry of new business players in the market. As a result, the government of every country is revising its regulatory policies by ma... Read more>>

Call Center The Growing Export Earner

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:17:36 am
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The BPO sector, also known as the business process outsourcing industry is a growing export earner.In the current financial year, this industry has churned out revenues worth billions of dollars for both customers and providers across the globe. W... Read more>>

BPOs Leveraging Business Intelligence Solutions To Achieve High Performance

Posted by Varsha Bhagchandani on Feb 17, 2015 10:16:05 am
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The divergence in today’s economy is outlined by extreme volatility in the business cycles. Enterprises across the globe are under extreme pressure owing to cut-throat competition faced by them with the ever changing customer demands. In this l... Read more>>

How Inbound ACD Drives Business Operations

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:11:44 am
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Inbound ACD (automatic call distribution) system is different from its traditional counterparts. This system encompasses an interaction engine that functions as a flexible and highly automatic interaction distributor through which incoming SMS, fax, ... Read more>>

Improve Your Customer Communication Channel With Inbound Call Centers

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:26:48 am
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Contact centers offer customer services through inbound call center processes. These inbound services are designed to meet business critical requirements of clients. As a result, customer relationships are successfully managed and business continuity... Read more>>

24X7 Inbound Call Center Service

Posted by Rahul Bhaduri on Feb 17, 2015 08:41:18 am
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"Hello! How can I help you? "This is what you will hear when you will try and connect with the inbound call center service of Go4Customer. We are at your service 24*7*365. Our inbound call center, at Go4Customer, provides dynamic support for al... Read more>>

Essential Tips for Improving Your Business Using Only Inbound Call Center Services

Posted by Sanjay Poddar on Dec 03, 2014 08:43:45 am
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It is quite astounding to perceive that diverse industry verticals can benefit from inbound call centers. The reason that inbound call center services address a wide range of business issues including customer service, help desk services, customer re... Read more>>

Call Centers Strengthening Customer Communications

Posted by Varsha Bhagchandani on Nov 07, 2014 07:35:28 am
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For decades, businesses of all shapes and sizes are striving to decode customer behaviour to drive their sales and revenue. They have been looking for ways to bring transition to their existing processes in order to effectively serve their esteemed c... Read more>>

Call Center in India Substantiates Business Growth

Posted by Sanjay Poddar on Sep 29, 2014 06:32:52 pm
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No doubt, businesses of all kinds are interested in sharing information about their products and services with existing and prospective customers. This helps them easily market their brands without increasing the cost of promotion. In recent times, t... Read more>>

BPOs Building Winning Relations With Customers

Posted by Varsha Bhagchandani on Aug 23, 2014 03:59:46 pm
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In this fast changing business environment, call center industry has emerged as the most important aspect for driving  economic growth. Companies that successfully outsource and offshore their non-core operations to the low-cost locations are ab... Read more>>

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