But the question which arises here is what exactly does an inbound call center do?
Customer service is a very important part of a business. It boosts the image of an enterprise and it also retains the happiness of the customers.
Businessmen pay per-hour or per-minute to the inbound call center for the services rendered by them. The payment varies from company to company, depending on numerous factors. The verified and confirmed quality of the calls should be considered since more well established call centers will surely demand more money. A setup amount is also required which generally costs up to four lakh rupees.
With these responsibilities in hand, inbound call center needs to maintain proficient and highly-trained executives to handle the calls. It is similar to have a personal expert receptionist at a lower cost and delivering better service.