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BPO-Enabled Customer Support Trends That Will Continue to Exist in 2023

Posted by Sunny Morgan on Feb 08, 2023 11:10:41 am
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The customer service industry has evolved alongside technological advancements such as telephones, computers, the internet, and social media. These developments have led to the adoption of AI systems, virtual representatives, and human interactions c... Read more>>

How BPO Companies Mitigate Security Risks & Secure your Data?

Posted by Neha Dubey on Sep 02, 2021 10:32:42 am
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The global market size of business process outsourcing has reached USD 232.32 billion in the year 2020 and is expected to grow further with a compound annual growth rate (CAGR) of 8% till the year 2028. These statistics reflect the increasing focus a... Read more>>

BPO Companies - How to Choose the Best in India?

Posted by Sakshi Chaudhary on Aug 17, 2021 12:13:05 pm
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In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. India’s IT and BPO service sector has ri... Read more>>

Outsourcing 101: A Brief Guide

Posted by Shashvat on Oct 26, 2018 07:14:04 pm
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A few years back, if you ask business owners about their expectation from outsourcing, they probably point out attributes like performance, seamless operation management, and cost-effectiveness.  Today, the notion of outsourcing has transform... Read more>>

How can Top Call Center Outsourcing Companies ensure high CX Levels?

Posted by Rahul Garg on Oct 01, 2018 11:02:02 am
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To make the customer base stronger, business owners often approach top call center outsourcing companies of Australia, such as: Acquire BPO. BPO VA. Virtual HQ. Go4customer. Aegis Australia. BPO companies always put their best foot... Read more>>

How can BPO Companies deal with the hassle of Repetitive Calls?

Posted by Rahul Garg on Sep 20, 2018 06:06:47 pm
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To make certain that customers stay connected with a company for a long time, business owners try to provide an immaculate support service. For the same reason, BPO firms are approached by businesses of all sizes. The aspects that make BPO firms the ... Read more>>

A Beginners Guide to Lead Generation

Posted by Shiva Gaur on Oct 18, 2017 02:41:46 pm
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Every call center in India focuses on generating leads especially when it comes to fulfilling your business demands and its growth. If you are one of those who is new to the call center outsourcing industry and wants to grow your business to the high... Read more>>

Creative Approaches to train Call Center Agents

Posted by Shiva Gaur on Oct 11, 2017 05:04:36 pm
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There are several call centers in the world and if you want to make yours a bit different from all of them, you need to have talented call center agents. Whether you are hiring or organizing the training for your existing employees you need to make a... Read more>>

Significant Benefits of Ensuring Strategic Training Sessions for BPO Professionals

Posted by Ishtiyaq Nabi on Aug 29, 2017 04:39:45 pm
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Industry leaders have outlined the significance of training employees strategically on various occasions.  Not only have they discussed how adept, all-inclusive training sessions can help you convert a professional into competent experts, but th... Read more>>

Effective Workforce Management: Key to Attaining Unprecedented Heights of Success in BPO industry

Posted by Ishtiyaq Nabi on Jun 13, 2017 10:41:36 am
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The global outsourcing platform has a wide range of proficient opportunities for every firm that wants to direct the situations in their favor. The fact that growth and expansion opportunities are mostly dominated by large players cannot be ignored, ... Read more>>

BPO Companies Improve Business Outcomes

Posted by Sanjay Poddar on Feb 17, 2015 11:52:33 am
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Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>

Supply Chain Management Emerging BPO Operations

Posted by Varsha Bhagchandani on Feb 17, 2015 09:07:24 am
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Value chain management is considered the next wave for delivering value-added services to companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are strugglin... Read more>>

A Quick Glance At Business Process Outsourcing

Posted by Sanjay Poddar on May 27, 2014 06:32:16 pm
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What was purely a hierarchy-based business structure a couple of decades back is entirely shifted into hybrid arrangements involving significant vendor participation after the emergence of business process outsourcing industry. This industry eliminat... Read more>>

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Highly trained and skilled professionals
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Preferred destination for outsourcing
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Cost-effective customer support
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