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The customer service industry has evolved alongside technological advancements such as telephones, computers, the internet, and social media. These developments have led to the adoption of AI systems, virtual representatives, and human interactions c... Read more>>
The global market size of business process outsourcing has reached USD 232.32 billion in the year 2020 and is expected to grow further with a compound annual growth rate (CAGR) of 8% till the year 2028. These statistics reflect the increasing focus a... Read more>>
In today's era, outsourcing business processes has become a growing trend. With huge amounts of data and consumers to manage, businesses' dependency on BPO companies has increased over the years. India’s IT and BPO service sector has ri... Read more>>
A few years back, if you ask business owners about their expectation from outsourcing, they probably point out attributes like performance, seamless operation management, and cost-effectiveness. Today, the notion of outsourcing has transform... Read more>>
To make the customer base stronger, business owners often approach top call center outsourcing companies of Australia, such as: Acquire BPO. BPO VA. Virtual HQ. Go4customer. Aegis Australia. BPO companies always put their best foot... Read more>>
To make certain that customers stay connected with a company for a long time, business owners try to provide an immaculate support service. For the same reason, BPO firms are approached by businesses of all sizes. The aspects that make BPO firms the ... Read more>>
Every call center in India focuses on generating leads especially when it comes to fulfilling your business demands and its growth. If you are one of those who is new to the call center outsourcing industry and wants to grow your business to the high... Read more>>
There are several call centers in the world and if you want to make yours a bit different from all of them, you need to have talented call center agents. Whether you are hiring or organizing the training for your existing employees you need to make a... Read more>>
Industry leaders have outlined the significance of training employees strategically on various occasions. Not only have they discussed how adept, all-inclusive training sessions can help you convert a professional into competent experts, but th... Read more>>
The global outsourcing platform has a wide range of proficient opportunities for every firm that wants to direct the situations in their favor. The fact that growth and expansion opportunities are mostly dominated by large players cannot be ignored, ... Read more>>
Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>
Value chain management is considered the next wave for delivering value-added services to companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are strugglin... Read more>>
What was purely a hierarchy-based business structure a couple of decades back is entirely shifted into hybrid arrangements involving significant vendor participation after the emergence of business process outsourcing industry. This industry eliminat... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
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India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
