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Go4customer Blog

The Role of Robotic Process Automation (RPA) in BPO

Posted by Janvi Anand on Apr 01, 2024 02:42:19 pm

In the current business world where the market contexts are changing at a fast pace and new technologies are emerging, organizations are under more pressure for survival and they have to be as competitive and flexible as possible. As a means to addre... Read more>>

Time to Spot the Invisible Heroes of BPOs

Posted by Janvi Anand on Jan 22, 2024 06:59:20 pm

Have you ever wondered about the heartbeat of Business Process Outsourcing (BPO), the unseen architects behind the scenes? Amidst the constant cadence of ringing phones, meticulous data analysis, and intricate problem-solving, a cadre of often overlo... Read more>>

A Complete Customer Journey Map for Improving BPO Service Holistically

Posted by Sunny Morgan on Feb 24, 2023 11:48:20 am

In the business world, understanding the customers’ mindset used to be less sophisticated in the past. Now things have changed a lot, as customers’ preferences and buying behavior keeps changing as the trends in technology and business ch... Read more>>

Growth of the BPO Industry in Parallel to the Growth of Technology in 2023

Posted by Sunny Morgan on Feb 20, 2023 11:09:00 am

The purpose of technology is to create innovative tools, methods, and systems for providing robust solutions and improving the human condition. Comprising a wide range of areas, including engineering, computer science, electronics, and more. Communic... Read more>>

Integration of BPO Technology and Skillset in the Finance Industry

Posted by Sunny Morgan on Jan 30, 2023 04:44:44 pm

Globalization is at its peak as we are becoming more interconnected these days. Due to increasing globalization, organizations are striving to achieve excellence in their product and service delivery. Since all sectors are interconnected so they are ... Read more>>

Trends that are Going to Prevail in the Forecast Period of the BPO Industry

Posted by Sunny Morgan on Dec 05, 2022 11:07:57 am

Since the BPO industry's inception, it has never witnessed a downfall. Especially, India is the biggest aggregator of all kinds of BPO solutions encompassing call center outsourcing, chat support, and email support. Call centers in India have ope... Read more>>

Choosing the Right Business Process Outsourcer for Improving Productivity

Posted by Sunny Morgan on Nov 11, 2022 11:51:38 am

For generations, we have been tracing the most suitable ways to do business. Things got better as we became resourceful in stuff crucial for doing business. Having that said, it is pretty clear, people who are more resourceful are better at doing bus... Read more>>

Business Processes that Companies Prefer to Outsource

Posted by Vaishnavi Verma on Feb 11, 2021 12:38:06 pm

Is your company outgrowing in size? Are you facing trouble in managing the business operations? Well in that scenario, the only way to manage the business is to outsource the services to a business process outsourcing company. BPO outsourcing c... Read more>>

7 Go-To Tips for Winning Customers by Outsourcing BPO Services

Posted by Vaishnavi Verma on Jan 11, 2021 11:08:02 am

If you are a business owner, you will always look for ways that can help you to increase business virtues with an input of minimal cost. Running a customer-centric business calls for an enhanced satisfaction level of customers, which can only be f... Read more>>

BPO Company to Work from Home: Is it Possible?

Posted by Prachi Priya on Dec 29, 2020 02:59:39 pm

Over the past few months, work from home has become a need for all industries. Several companies have shifted to remote working, as the threat of COVID-19 transmission increased. Maintaining employee health and happiness along with customer satisfact... Read more>>

How to Use CRM for Successful Delivery of Business Process Services?

Posted by Vaishnavi Verma on Dec 17, 2020 05:45:59 pm

Customer Resource Management (CRM)- is a software that is used to manage the applications of the business for various categories. Moreover, the software is used to serve the purpose of company’s process with business process services. The so... Read more>>

How Business Process Services Impact Business Models

Posted by Anushka on Nov 23, 2020 02:40:19 pm

The journey of business process services as a confusing domain to an imperative inclusion in the business model has been quite compelling. An industry that was formulated on a traditional idea of outsourcing a few business operations to a third-party... Read more>>

The Top 6 Ways to Solve BPO Services Data Security Paradigm

Posted by Anushka on Nov 18, 2020 05:48:26 pm

0utsourcing secondary and monotonous tasks to a third-party BPO services provider have become the IT thing today. Factoring the strength and power of the BPO industry, which is about to touch the $343.2 billion mark by 2025, it is no wonder that its ... Read more>>

How to Start BPO Companies in India?

Posted by Vaishnavi Verma on Oct 27, 2020 11:59:11 am

The need for enhanced customer service is at boom. And to supersede the market competition, the organizations are looking up for strong support from flourished BPO outsourcing firms. Several entrepreneurs are hunting for light to glide with the bu... Read more>>

How to choose the best business process outsourcing company in India?

Posted by Vaishnavi Verma on Oct 23, 2020 03:14:41 pm

In today’s world, it is more than necessary for businesses to engage in smart, innovative, inventive, and customer-oriented processes with a management team in place. Modern process management techniques can take your business from level 1 to t... Read more>>

Confused Amid BPO and KPO? Understand the Difference with Us!

Posted by Prachi Priya on Jul 01, 2020 11:56:04 am

Outsourcing the business service is not a new thing for the business industry as the companies have been leveraging outsourcing for years now. Small businesses that cannot afford to hire and train a team of agents for in-house service performance loo... Read more>>

What are Outbound Calls and what is the Strategy for its Success?

Posted by Prachi Priya on Jun 27, 2019 12:56:03 pm

Starting with the definition, outbound calls or outbound call center services cater to team up a group of agents that make outgoing calls to the potential customers that the company feels exist even today. This process uses the latest technology for ... Read more>>

Is Automation the Soul of Outsourcing? An Analysis!

Posted by Prachi Priya on Jun 14, 2019 02:47:10 pm

We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over t... Read more>>

Why Would You Like To Outsource Work in India

Posted by Admin on Feb 17, 2015 12:07:14 pm

In a recent listing of the world's top outsourcing destinations, Indian cities have received four out of top five spots, with Bangalore at the top (Tholons Top 100 Outsourcing Destinations Rankings report,). Considering the reputation and talente... Read more>>

BPO Companies Improve Business Outcomes

Posted by Sanjay Poddar on Feb 17, 2015 11:52:33 am

Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>

Achieving Logistics Optimization Through BPO Ecosystem

Posted by Varsha Bhagchandani on Feb 17, 2015 10:18:29 am

The logistics industry has witnessed significant changes over the last few years. It is under continuous pressure to reduce its operating costs. Accordingly, organizations are striving to find means to improve resource allocation & utilization, bring... Read more>>

Customer Retention Metrics A Deep Insight Into Relationship Marketing

Posted by Varsha Bhagchandani on Feb 17, 2015 10:15:01 am

The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services.  Acco... Read more>>

20 Years of Call Center Industry: Then and Now

Posted by Admin on Dec 01, 2014 06:32:23 pm

For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>

Customers Involvement in Digital Era

Posted by Admin on Nov 21, 2014 09:42:57 am

Days were gone when customers used to go out for shopping and stand in the queue for long hours. These days, smart consumers prefer sitting at their home comfort and shop online. They can shop anything and everything from an internet enabled device. ... Read more>>

Is Value-driven Pricing Model Here to Stay?

Posted by Varsha Bhagchandani on Oct 30, 2014 06:22:34 pm

In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more ... Read more>>

Call Centers In India Driving Business Operations

Posted by Varsha Bhagchandani on Oct 28, 2014 06:50:02 pm

Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>

Procurement Outsourcing Strategy For Greater Competitiveness

Posted by Varsha Bhagchandani on Oct 17, 2014 12:21:05 pm

In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>

Travel and Hospitality Industry Leveraging BPO Services

Posted by Varsha Bhagchandani on Oct 10, 2014 05:45:31 pm

In this fast-paced global economy, the foremost objective of every firm is to create more value while maximizing sales and revenue. Transactional cost and value chain framework are the two key management structures that enable businesses to develop i... Read more>>

Indian BPO and its Strategic Impact on Enterprises

Posted by Geetanjali Mukherjee on Sep 03, 2014 06:46:55 pm

All of us know that business process outsourcing (BPO) is a longstanding management strategy. Lately, it has been receiving amplified interests, especially in India. This is because Indian BPO companies have been able to generate a potential economic... Read more>>

Data Analytics in BPO: Unlocking Customer Behavior

Posted by Varsha Bhagchandani on Aug 19, 2014 06:34:58 pm

BPO industry, in the recent years, has heralded an innovative new approach of providing better services to its clients by delivering a less complicated basket of offerings, such as business analytics, IT infrastructure and applications, and business ... Read more>>

Social Media Platform: Creating a New Wave in Business Process Outsourcing

Posted by Varsha Bhagchandani on Aug 08, 2014 05:22:38 pm

As the companies are striving to optimize their business by gaining customer insights, social media strategies are becoming instrumental for their success. Smarter businesses often recuperate demand with the supply by continuously replenishing the in... Read more>>

Insights into the Analytics of BPO Industry

Posted by Varsha Bhagchandani on Jul 31, 2014 05:39:49 pm

Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identif... Read more>>

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