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Starting with the definition, outbound calls or outbound call center services cater to team up a group of agents that make outgoing calls to the potential customers that the company feels exist even today. This process uses the latest technology for ... Read more>>
We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over t... Read more>>
In a recent listing of the world's top outsourcing destinations, Indian cities have received four out of top five spots, with Bangalore at the top (Tholons Top 100 Outsourcing Destinations Rankings report,). The aforementioned information itself ... Read more>>
Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>
The logistics industry has witnessed significant changes over the last few years. It is under continuous pressure to reduce its operating costs. Accordingly, organizations are striving to find means to improve resource allocation & utilization, bring... Read more>>
The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services. Acco... Read more>>
For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>
Days were gone when customers used to go out for shopping and stand in the queue for long hours. These days, smart consumers prefer sitting at their home comfort and shop online. They can shop anything and everything from an internet enabled device. ... Read more>>
In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more ... Read more>>
Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>
In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>
In this fast-paced global economy, the foremost objective of every firm is to create more value while maximizing sales and revenue. Transactional cost and value chain framework are the two key management structures that enable businesses to develop i... Read more>>
All of us know that business process outsourcing (BPO) is a longstanding management strategy. Lately, it has been receiving amplified interests, especially in India. This is because Indian BPO companies have been able to generate a potential economic... Read more>>
BPO industry, in the recent years, has heralded an innovative new approach of providing better services to its clients by delivering a less complicated basket of offerings, such as business analytics, IT infrastructure and applications, and business ... Read more>>
As the companies are striving to optimize their business by gaining customer insights, social media strategies are becoming instrumental for their success. Smarter businesses often recuperate demand with the supply by continuously replenishing the in... Read more>>
Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identif... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
Telemarketing Services
India's influence in the international call center industry
