0utsourcing secondary and monotonous tasks to a third-party BPO services provider have become the IT thing today. Factoring the strength and power of the BPO industry, which is about to touch the $343.2 billion mark by 2025, it is no wonder that its potential is accelerating at a lightning-fast speed. However, with business expansion and growth comes the responsibility of managing data and its security issues. Data security is the main economic driver for BPO services if they want to stay abreast with the modern and contemporary data security issues and achieve leverage against competition.
Business process outsourcing companies have a reputation for being the containment zone for data breaches, mainly due to the loosely deployed data security regulations and passive third-party access controls.
However, the modern technology of today Artificial Intelligence, Machine Learning, Robotic Process Automation, Cloud Computing, and Blockchain power the traditional setups with the strength and adaptable data security measures. Because the customer pool isn’t as static and limited as it was before, the industry needs to modernize a little bit and shield their data with bolstered and reinforced security measures.
Importance of Data Security in BPO Industry
Over a couple of years, BPO services have grown in their potential, need, and demand. The outsourcing industry, which wasn’t well trusted before, is now handling data worth billions of dollars. That is why the BPO industry needs to protect all this customer data, prevent any monetary loss due to data leaks, and defend the data walls at all costs.
Hackers always seem to know how to bring down an entire defense system. So, you need to check all the weak links of the system and the lack of monitoring systems in place to prevent data leaks or loss. There are multi-fold methods that can help you save all the data and employ some effective security protocols in place, and then follow up with them thoroughly. Once you take care of all those security concerns, all the flow of data will be regulated and monitored. Moreover, with a strict policy in place, it can be highly effective in reducing cyber crimes and frauds.
Data security is one of the most efficient ways you can ensure that your clientele retainment while practicing stringent data security policies and securing customer data.
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How Do BPO Companies Manage Their Data Production And Storage?
Data security is a prevalent risk for BPO companies. The previous information leaks have been a nightmare for business process outsourcing services. Moreover, some of this data leak has let organizations and clients crippled, which is why data security is a top priority for the BPO companies, an aspect that most clients look for when outsourcing their projects.
So, the real question is, how BPOs manage to keep their client and customer data secure?
The following are some points that will explain to you the prospect.
Strict control over the employees:
Many-a-times, the client’s data has to be kept safe from the employees as well since intentional or non-intentional actions can result in information leaks. BPO companies need to maintain strict workplace regulations so that none of the employees can carry out any company information to the outside. Companies mostly do not allow employees to bring in their laptops, flash drives, and other IT-based equipment that might be used to record information about a client’s data.
Data related to the clients is shredded after accomplishing its purpose. Moreover, all the employees are required to sign a non-disclosure agreement while working with a BPO service provider, which bars them from disclosing any confidential client information unless they want to be charged with criminal activity in court.
Ensuring all physical security and access controls are in place:
Maintaining the security of physical assets at any BPO undertaking is one of the most pivotal practices. Unfortunately, most BPO establishments ignore this easiest yet prominent stance. Therefore, enforcing a simple on-premise surveillance technology will take care of the data and prevent unauthorized personnel from accessing it. Such practices allow data access to only those people who are certified and licensed.
From the software’s point of view, granting access-based role controls data breaches that have occurred in the past and secure data admittance to those employees that possess the need and requirement for the same. Called the effective security mechanism, such data security procedures warn organizations against the perils of cyber attacks and conduct efficient background checks of the employees. Moreover, such enforcements prevent devices from intentionally and unknowingly accessing the network and data.
Secure communication networks and the pipeline:
One of the biggest and most commonly faced obstacles resulting in data loss incidents is the weakness in communication lines and corporate networks. Placing attention to the fact that business process outsourcing services are located in different time zones and across continents, steady, secure, and constant communication channels are of predominance necessity. Such delicate and frail communication systems allow hackers to take advantage of unstrangled confidential information. For BPOs, the only way they can walk out of this nightmare is by deploying data encryption solutions.
Nowadays, data storage on the cloud is an accepted practice, amidst several unified solutions for industries and operations of all sizes and domains. BPO companies need to secure communication portals, optimize storage, encrypt data at all levels, and raise alarms when an unusual and unauthorized action takes place. Adding firewalls, anti-virus, anti-spam, and such security solutions can help data loss and company reputation devastation.
Reassure customers about their data security compliance protocols:
Customer data is of critical importance in any BPO setup. Such third-party companies need to comply with stringent data control policies, possess a good track record, educate the customers about the best practices to follow to ensure data security, and keep their data protected at all times. As a service provider, you need to reassure customers that their data is in good hands. Customers appreciate proactive BPO services that tell them everything about data security without being asked.
Apt data security protocols will detect all the suspicious network traffic and addresses that might hamper your data’s security. Cloud-based virtual unified threat management provides your BPO enterprise umbrella protection with firewalls, intrusion detection and prevention, anti-virus, and anti-spam activities. The proper DDoS detection and mitigation services scan your enterprise’s traffic to allow only secure connections to pass through. Enterprises can customize security procedures as they wish while enjoying feasible deployment costs.
Control over all the technology used in the company:
BPO services have shifted from their traditional approach to a modern one, using all the latest technology like AI, cloud, blockchain, machine learning, etc. Even the computer systems have changed in size, structure, and security protocols. Therefore, the security IT team can monitor all the computer systems, restrict any actions that can result in the leakage of data, and prevent any unauthorized access.
Establishing control over the technology you use helps an organization keep an eye on all the actions that take place within it. BPOs can monitor their bandwidth to ensure that none of the data is compromised. It establishes end-to-end encryption channels that cannot be picked up by the hackers, and in case it is, rendered as completely indecipherable garbage.
Companies can use appropriate software to block the attempts made to download or copy files and data from a company system and prevent all unauthorized access to such files, systems, and folders. In the long run, it helps overcome data loss.
Control access over internet and cloud:
Large firms generally outsource tasks to BPO companies that promise data security and vigilance. Moreover, with the number of BPO service providers increasing in the market, companies have to become conscious about data security now more than ever.
One of the prominent options for data storage and security is cloud-based solutions. With information security becoming the talk of the BPO town, companies need to go beyond the traditional internal security and opt for cloud security to prevent any unauthorized access and establish control over the data.
There is an urgent need for data security in BPO services, enforcing data security protocols, policies, and guidelines to prevent data loss and ensure a secure connection portal and ensure protected information security. Therefore, developing the most effective practices that match a company’s policies, caters to internal security, keeps hackers off, and warrants full protection to customers and clients crucial data is a need of the hour. And, modern data security protocols can help in that prospect.