All of us know that business process outsourcing (BPO) is a longstanding management strategy. Lately, it has been receiving amplified interests, especially in India. This is because Indian BPO companies have been able to generate a potential economic and strategic impact on global enterprises.
Global businesses these days mostly look for a provider that guarantees economies of scale and high efficiency. That is why BPO service companies in India are now investing in state-of-the-art technologies to cater to such high-end business needs. In the long run, these services get cost-justified when multiple organizations leverage them.
Let us now have a brief look at some strategic impacts that Indian BPOs will have on global enterprises in the near future.
1. It is anticipated that the supplier-side of the global offshoring market will become more competitive. This will mainly be due to an emerging preference for the presence of businesses in offshore and onsite locations.
2. A steady change has been occurring within the structure of Indian telemarketing call centers. This has happened due to the emergence of BPOs that specialize in specific domains. So a perceptible change in service assistance of BPO solution provider companies is being witnessed. Most of them are now migrating towards high-end pre-meditated processes.
3. Most cities in India now have an excellent telecom infrastructure. This is an advantage for BPO providers of this nation. So they are leveraging resources such as manpower (engineering graduates) and infrastructure in troubleshooting/technical support projects.
4. Indian BPOs are focusing on specific business verticals to develop niche capabilities for successful outcomes.
For the records, this subcontinent is rich in human resources; that is why companies are now targeting computer-educated talent-pools to create teams of proficient professionals. Moreover, on a yearly basis, the revenue generated from offshore BPOs in India has been growing at a steady pace. Thus the fact remains that India has the potential to spawn billions of dollars for offshore BPO exports.