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Go4customer Blog

Hypercare Customer Support Model - A Call Center Service for Bigshots

Posted by Sunny Morgan on Mar 24, 2023 11:35:24 am

Hypercare may sound like a term from an old Star Wars movie, but in the realm of software development, it is a commonly used term that refers to the process of onboarding a new customer. Industries with a high risk of customer churn early on in the c... Read more>>

How Do Phone Answering Services Help to Grow Your Business Reputation Worldwide?

Posted by Akash Jaiswal on Jun 01, 2022 11:14:50 am

In this age, phone answering services are booming. Why? This is because it is the most common way that is used by various organizations to deliver better customer service. Today, when customers contact an organization and after that, if they need to ... Read more>>

The Art of Using Social Media as a Customer Service Platform and Enhancing Business Operations

Posted by Guest Author on Dec 01, 2020 05:03:09 pm

Social media customer service refers to the implementation of social channels for providing effective and seamless customer support and service. Customers always want to connect with brands on social media platforms for instant assistance and elicit ... Read more>>

Multichannel customer engagement: A force to reckon with!

Posted by Ishtiyaq Nabi on Apr 19, 2017 03:29:32 pm

The confluence of customers and brands across all communication channels has earmarked a new era for the business world.  Herein, only those organizations can taste the comprehensive success that are prepared to embrace multichannel customer int... Read more>>

Quality Customer Support Service Builds Your Company Image

Posted by Arijit Mukherjee on Feb 17, 2015 10:36:33 am

Customer care services have to be of great quality because it reflects your company image and status. Customers are the most important part in your business and the company owners should never take them for granted. Providing the best services along ... Read more>>

Collaborative Customer Support Services : A New Generation BPO Service Support

Posted by Varsha Bhagchandani on Feb 17, 2015 09:32:16 am

Business process outsourcing focuses on providing innovative and value-added solutions to customers. The service providers focus on building close partnerships between clients and customers. Many new generation call centers are increasingly collabora... Read more>>

Outsourcing Technical Support : A Smart Business Option

Posted by Varsha Bhagchandani on Feb 17, 2015 09:19:43 am

In today's highly competitive business environment, customer support service is increasingly gaining importance. Since consumers have multiple options to choose from, they have become highly sensitive towards approaching companies that ... Read more>>

Why is Customer Support Service Important For Businesses?

Posted by Varsha Bhagchandani on Feb 17, 2015 08:41:30 am

Customer Support Service is the pre and post-sales support provided to the customers while buying and using products and services. Customer service provider is the primary point of contact for the customers. They offer troubleshoot assistance, handle... Read more>>

Changing BPO Landscape

Posted by Varsha Bhagchandani on Nov 27, 2014 06:32:25 pm

Business process outsourcing industry has witnessed numerous seismic changes within a short span of time. This transformation is mainly driven by technological advancements, economic depressions, and financials risk appetite faced by countries across... Read more>>

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

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Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

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GetIt Infomedia is a leading digital supermarket in India

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