Go4customer Blog

How will Artificial Intelligence revolutionize call centers as we step into 2024? In the realm of customer service, call centers have long served as the backbone of support for businesses across various industries. However, the rapid advancement of a... Read more>>

Ever wondered if the days of call centers resembling a scene from a crowded office space are numbered? Picture this: rows of agents, headsets on, working in a bustling centralized location—does this image align with the future of customer servi... Read more>>

In the constantly evolving realm of customer support, where the demand for seamless and efficient solutions continues to rise, delivering top-tier technical assistance is crucial for upholding high levels of customer satisfaction. Within this blog,... Read more>>

Call centers play a critical role in providing customer support and assistance to businesses of all sizes. In today's fast-paced, digital world, customers expect to be able to communicate with companies through a variety of channels, including ph... Read more>>

The Chatbot service in India is in huge demand. Thanks to AI-powered chatbot technology, most businesses are now off-loading a huge chunk of their customer support operations to robots. It is helping them deliver better customer experiences and drama... Read more>>

Call centers have helped businesses across all segments, but arguably, e-commerce is the only segment that has benefited the most from the ongoing pandemic. According to the McKinsey Customer Survey, e-commerce has witnessed a surprising increase ... Read more>>

In the tough times of pandemic and worldwide lockdown, outsourcing demands continue to rise. According to a report by Business Wire, the outsourcing market value is expected to reach USD 397.6 billion by 2025. Several customer-centric organization... Read more>>

Labour is an essential aspect of the nation’s economy. Investing the assets in favor of labor’s productivity bolsters in inflating the scale of business structure. Currently, call centers in India are seen as a major area, revoking the... Read more>>

Handling numerous disgruntled customers on a daily basis, meeting strategic targets, and updating CRMs quite consistently are certainly not attractive aspects of any job profile, and therefore, the outsourcing industry has a quite high employee attri... Read more>>

There are certain things that critically impact a company’s market reputation more than the way it retorts to grievances and disgruntled customers. Customer support services have always been an indispensable part for building desired brand loya... Read more>>

The service provision of an organization is an empirical determinant in influencing its growth and success in the commercial domain. While it is important that the service provision structure is designed to cater to the exact needs and specifications... Read more>>

Call centers are an integral part of today’s businesses, employing millions of people worldwide and serving as a major source for companies of different industry verticals to build a relationship with customers. This is because businesses are c... Read more>>

Call centers, which had a decade back been perceived as an alternative channel to resolve customer problems at lower prices, are now becoming a potent tool to improve service delivery capability along with a potential for substantial revenue generati... Read more>>

Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>

Contact center executives primarily aim to improve customer service whilst minimizing expense to do it. However the question remains how to implement it? The initial idea is to squeeze more functionality from the existing technology. This is not the ... Read more>>

Organizations seek different services from web-enabled service providing call centers. These services are more like support for the organizations. In today's day and age, businesses trust other organizations and hire their services for the custom... Read more>>

Call center outsourcing is the latest buzz in the health care sector. The health care sector faces significant challenges in this rapidly changing business scenario. Factors, such as business stability, cost containment, and health care compliance ac... Read more>>

Debt collection is a growing concept in India. It was introduced in the country by foreign companies in early 90's. The sector continues to expand with the increase in consumer delinquency and debt rates. Debt collection is an extremely compli... Read more>>

For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>

Enterprises in an attempt to gain a competitive edge over their counterparts are differentiating their offerings in line with the customer tastes and preferences. In this light, BPO Services has played a vital role. By tapping on the potential of ... Read more>>

Communication and spontaneity are two basic requirements to work in a call center. A person who speaks well is the best choice for a business process outsourcing unit. He or she needs to speak with the flow, conviction and must have convincing skill.... Read more>>

For decades, businesses of all shapes and sizes are striving to decode customer behaviour to drive their sales and revenue. They have been looking for ways to bring transition to their existing processes in order to effectively serve their esteemed c... Read more>>

In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more ... Read more>>

Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>

In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>

Social media sites are no longer considered as a place where individuals spend time to have fun or voice/express opinion. It is now accessed by most of the enterprises to have serious business. A report by Social Media Marketing Industry conducted... Read more>>

Call centers are the main strength for several companies. Especially in India, hiring call center services are most in thing and not only the organizations in India, but the organizations from foreign countries are also investing in the call centers ... Read more>>

In order to sustain in today's competitive world, you need to meet and exceed both the stated and unidentified expectations of the customers. This is because customers are integral to strengthen the position of any business in marketplace. In fac... Read more>>

A study says that most of the service-oriented call centers specializing in customer service, field service or technical support will transform into profit-generating ventures in years to come. Call centers that fail to migrate to service sectors wil... Read more>>

Data analytics has gained momentum with the growing popularity of companies like Facebook, Google, eBay, and LinkedIn. Such organizations, instead of merging their huge data with traditional IT infrastructures, rather focus on building standalone tec... Read more>>

Communication technology and solutions have contributed immensely for the growth of organizations. Today's uber-connected world is indeed a platform where the operations of businesses are delivered through advanced communications. With manifold c... Read more>>