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Go4customer Blog

How will Artificial Intelligence Change Call Centers in 2024?

Posted by Janvi Anand on Apr 15, 2024 04:56:28 pm

How will Artificial Intelligence revolutionize call centers as we step into 2024? In the realm of customer service, call centers have long served as the backbone of support for businesses across various industries. However, the rapid advancement of a... Read more>>

Future Trends in Remote Call Centers: What to Expect in the Coming Years

Posted by Janvi Anand on Feb 06, 2024 02:35:05 pm

Ever wondered if the days of call centers resembling a scene from a crowded office space are numbered? Picture this: rows of agents, headsets on, working in a bustling centralized location—does this image align with the future of customer servi... Read more>>

Revolutionizing Technical Support: The Impact of Co-Browsing and Screen Sharing in Call Centers

Posted by Janvi Anand on Dec 13, 2023 03:32:19 pm

In the constantly evolving realm of customer support, where the demand for seamless and efficient solutions continues to rise, delivering top-tier technical assistance is crucial for upholding high levels of customer satisfaction. Within this blog,... Read more>>

UJET: The Ultimate Solution for Seamless Customer Communication!

Posted by Janvi Anand on Jan 20, 2023 09:58:52 am

Call centers play a critical role in providing customer support and assistance to businesses of all sizes. In today's fast-paced, digital world, customers expect to be able to communicate with companies through a variety of channels, including ph... Read more>>

Chatbot Service- Automate Your Customer Service with Intelligent Bots

Posted by Neha Dubey on Oct 25, 2021 12:29:49 pm

The Chatbot service in India is in huge demand. Thanks to AI-powered chatbot technology, most businesses are now off-loading a huge chunk of their customer support operations to robots. It is helping them deliver better customer experiences and drama... Read more>>

How Call Centers Services are helping E-commerce startups in India expand?

Posted by Sakshi Chaudhary on Aug 09, 2021 04:54:09 pm

Call centers have helped businesses across all segments, but arguably, e-commerce is the only segment that has benefited the most from the ongoing pandemic. According to the McKinsey Customer Survey, e-commerce has witnessed a surprising increase ... Read more>>

Is Outsourcing a Viable Alternative for Businesses Post Pandemic?

Posted by Sakshi Chaudhary on Jul 19, 2021 06:16:22 pm

In the tough times of pandemic and worldwide lockdown, outsourcing demands continue to rise. According to a report by Business Wire, the outsourcing market value is expected to reach USD 397.6 billion by 2025. Several customer-centric organization... Read more>>

How Air Pollution is Hampering the Productivity of Your Employees?

Posted by Vaishnavi Verma on Feb 26, 2020 10:44:32 am

Labour is an essential aspect of the nation’s economy. Investing the assets in favor of labor’s productivity bolsters in inflating the scale of business structure. Currently, call centers in India are seen as a major area, revoking the... Read more>>

Employee Attrition in BPO firms: Check before it’s too late!

Posted by Ishtiyaq Nabi on Apr 14, 2017 10:35:15 am

Handling numerous disgruntled customers on a daily basis, meeting strategic targets, and updating CRMs quite consistently are certainly not attractive aspects of any job profile, and therefore, the outsourcing industry has a quite high employee attri... Read more>>

How to Turn your Disgruntled Customer into Valuable Assets?

Posted by Neeti Patial on Apr 14, 2016 02:42:10 pm

There are certain things that critically impact a company’s market reputation more than the way it retorts to grievances and disgruntled customers. Customer support services have always been an indispensable part for building desired brand loya... Read more>>

Outbound Call Centers Help Enhance Productivity

Posted by Admin on Sep 21, 2015 10:43:03 am

The service provision of an organization is an empirical determinant in influencing its growth and success in the commercial domain. While it is important that the service provision structure is designed to cater to the exact needs and specifications... Read more>>

Outsourcing Thrives with Call Centers in India

Posted by Admin on Feb 17, 2015 12:21:21 pm

Call centers are an integral part of today’s businesses, employing millions of people worldwide and serving as a major source for companies of different industry verticals to build a relationship with customers. This is because businesses are c... Read more>>

Outsourced Call Center for Eliciting Customer Satisfaction

Posted by Sanjay Poddar on Feb 17, 2015 12:02:11 pm

Call centers, which had a decade back been perceived as an alternative channel to resolve customer problems at lower prices, are now becoming a potent tool to improve service delivery capability along with a potential for substantial revenue generati... Read more>>

BPO Companies Improve Business Outcomes

Posted by Sanjay Poddar on Feb 17, 2015 11:52:33 am

Outsourcing is often linked heavily with cost reduction and in this stiff competitive marketplace the need for cost reduction is as strong as ever. However, the current challenges for organizations are well ahead of cost reduction as organizations fo... Read more>>

Hidden ROI In A Cloud Based Contact Center

Posted by Rohit Paul on Feb 17, 2015 11:45:17 am

Contact center executives primarily aim to improve customer service whilst minimizing expense to do it. However the question remains how to implement it? The initial idea is to squeeze more functionality from the existing technology. This is not the ... Read more>>

Organizations And Web Enabled Services

Posted by Arijit Mukherjee on Feb 17, 2015 10:33:05 am

Organizations seek different services from web-enabled service providing call centers. These services are more like support for the organizations. In today's day and age, businesses trust other organizations and hire their services for the custom... Read more>>

How Indian BPO Industry Is Revolutionizing Healthcare Sector

Posted by Varsha Bhagchandani on Feb 17, 2015 09:13:43 am

Call center outsourcing is the latest buzz in the health care sector. The health care sector faces significant challenges in this rapidly changing business scenario. Factors, such as business stability, cost containment, and health care compliance ac... Read more>>

Importance Of Outsourcing Debt Collection Services

Posted by Varsha Bhagchandani on Feb 17, 2015 08:50:39 am

Debt collection is a growing concept in India. It was introduced in the country by foreign companies in early 90's. The sector continues to expand with the increase in consumer delinquency and debt rates. Debt collection is an extremely compli... Read more>>

20 Years of Call Center Industry: Then and Now

Posted by Admin on Dec 01, 2014 06:32:23 pm

For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>

Role of BPOs in Strengthening Customer Interaction

Posted by Admin on Nov 25, 2014 01:27:49 pm

Enterprises in an attempt to gain a competitive edge over their counterparts are differentiating their offerings in line with the customer tastes and preferences. In this light, BPO Services has played a vital role. By tapping on the potential of ... Read more>>

Things You Should Know Before Joining a Call Center!

Posted by Arijit Mukherjee on Nov 10, 2014 06:03:49 pm

Communication and spontaneity are two basic requirements to work in a call center. A person who speaks well is the best choice for a business process outsourcing unit. He or she needs to speak with the flow, conviction and must have convincing skill.... Read more>>

Call Centers Strengthening Customer Communications

Posted by Varsha Bhagchandani on Nov 07, 2014 07:35:28 am

For decades, businesses of all shapes and sizes are striving to decode customer behaviour to drive their sales and revenue. They have been looking for ways to bring transition to their existing processes in order to effectively serve their esteemed c... Read more>>

Is Value-driven Pricing Model Here to Stay?

Posted by Varsha Bhagchandani on Oct 30, 2014 06:22:34 pm

In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more ... Read more>>

Call Centers In India Driving Business Operations

Posted by Varsha Bhagchandani on Oct 28, 2014 06:50:02 pm

Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>

Procurement Outsourcing Strategy For Greater Competitiveness

Posted by Varsha Bhagchandani on Oct 17, 2014 12:21:05 pm

In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>

Social Media Marketing Transforming Business Landscape

Posted by Varsha Bhagchandani on Sep 01, 2014 06:52:49 pm

Social media sites are no longer considered as a place where individuals spend time to have fun or voice/express opinion. It is now accessed by most of the enterprises to have serious business. A report by Social Media Marketing Industry conducted... Read more>>

Hire Inbound Call Center Services

Posted by Arijit Mukherjee on Aug 02, 2014 06:34:01 pm

Call centers are the main strength for several companies. Especially in India, hiring call center services are most in thing and not only the organizations in India, but the organizations from foreign countries are also investing in the call centers ... Read more>>

Importance Of Customer Interaction In Resolving Issues

Posted by Sanjay Poddar on Jul 24, 2014 12:01:12 pm

In order to sustain in today's competitive world, you need to meet and exceed both the stated and unidentified expectations of the customers. This is because customers are integral to strengthen the position of any business in marketplace. In fac... Read more>>

Call Centers Transition From Cost Centers To Profit Centers

Posted by Sanjay Poddar on Jun 18, 2014 06:14:25 pm

A study says that most of the service-oriented call centers specializing in customer service, field service or technical support will transform into profit-generating ventures in years to come. Call centers that fail to migrate to service sectors wil... Read more>>

Big Data Management through Call Centers

Posted by Varsha Bhagchandani on Jun 05, 2014 03:10:26 pm

Data analytics has gained momentum with the growing popularity of companies like Facebook, Google, eBay, and LinkedIn. Such organizations, instead of merging their huge data with traditional IT infrastructures, rather focus on building standalone tec... Read more>>

Call Centers Are Increasingly Being Viewed As Highly Strategic Operations In Every Company

Posted by Sanjay Poddar on Jun 03, 2014 04:28:52 pm

Communication technology and solutions have contributed immensely for the growth of organizations. Today's uber-connected world is indeed a platform where the operations of businesses are delivered through advanced communications. With manifold c... Read more>>

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