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Inbound Call Center Services: A Smart Move for Startups and SMEs

Posted by Akash Jaiswal on Nov 19, 2024 05:38:23 pm
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Managing customer relationships has been a challenge that startups and small to medium enterprises (SMEs) have to face in this competitive environment. Just imagine, you've just launched your startup or small business. You're already navigati... Read more>>

What can Inbound Call Center do for your business?

Posted by Shashvat on Mar 05, 2018 04:41:56 pm
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Call centers are known to offer support to businesses for quite a long time now. The essence of these services is such that they make you save money, make your business more productive, and enhance your brand strength to the core. With so many advant... Read more>>

Social Media and Customer Service: Improved Customer Experience

Posted by Shiva Gaur on Oct 06, 2017 03:30:58 pm
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Customers are nowadays more advanced and active in their online spaces including social media platforms and business networking, online transactions, booking travel, and researching about products and services. If you are into call center business yo... Read more>>

7 Effective Tips to Motivate Your Inbound Call Center Agents

Posted by Sakshi Sharma on Jul 31, 2017 04:28:14 pm
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Inbound call center agents are the main driving force behind the success of an organization. They are the ones who hold the capacity to steer the satisfaction levels of your customers. Needless to say, as they are assigned the front-facing jobs and a... Read more>>

Make Your Business Future Ready with Outsourcing

Posted by Priyanka Thakur on May 09, 2017 12:03:05 pm
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Business Process Outsourcing (BPO) is the process of subcontracting one or more specific business processes to a third party BPO services provider at some predefined terms and condition. This subcontracting of processes authorizes the service provide... Read more>>

Seven Crucial KPIs Inbound Call Centers Need To Be Vigilant About

Posted by Ishtiyaq Nabi on Apr 04, 2017 12:44:00 pm
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Indisputably, inbound call centers worldwide are offering a perfect blend of innovative and pragmatic solutions to businesses across all verticals. The solutions offered by competent inbound contact centers have helped endless number of businesses ac... Read more>>

Five Strategic Actions to Earn Customer Loyalty

Posted by Ishtiyaq Nabi on Dec 26, 2016 11:29:09 am
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The prime difference between successful businesses and the ones that thrive for it is the type of their customer base. It is not a hidden truth that successful businesses have loyal customer base, whereas the rest of the layers struggle a lot to achi... Read more>>

Improve Inbound Call-Center Service for enhanced Customer Satisfaction

Posted by Richha Bhatnagar on Aug 31, 2015 12:20:31 pm
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Almost two epochs ago, the face of the business has begun to change with the advent of call center services. The conventional ways of doing business was overtaken by the modern and practical ways. Businesses that used to focus on the quality of th... Read more>>

Get Timely Resolution through Technical Help Desk Inbound Call Centers Services

Posted by Admin on Jun 12, 2015 12:14:21 pm
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Many businesses underrate the significance of the technical helpdesk support services. Are you aware of the fact that your helpdesk is your company's first point of interaction with existing and potential customers? They will be the people with w... Read more>>

Provide Your Clients Most Favored Customer Support Through Toll Free Services

Posted by Rohit Paul on Feb 17, 2015 11:42:26 am
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Aiming to add an ultimate branding tool in your business armory? A reliable toll free service could prove just fine for you. With companies seeking new innovative techniques to satisfy customer needs, the belief of 'Callers should not be charged ... Read more>>

Why Is Technical Support Service Becoming A Necessity For Firms?

Posted by Rohit Paul on Feb 17, 2015 11:40:36 am
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Imagine you are working on an important business document on your desktop/laptop in the middle of a night and your computer device hangs up. Suddenly it puts a halt to your critical deliverable and you have no idea how to proceed. That's where a ... Read more>>

An Overview Of Cloud Based Business Process As A Service

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:09:24 am
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BPaaS or Business Process as a Service is basically a horizontal and/or vertical process that is delivered out of a cloud service model. It is linked with Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (Paa... Read more>>

Importance Of An Effective Customer Satisfaction Program

Posted by Geetanjali Mukherjee on Feb 17, 2015 10:04:23 am
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The core of a client’s experience with an inbound call center is customer satisfaction. It basically reflects the positive outcome of a company’s business activities. Some of the best customer satisfaction reviewsare carried out to gauge ... Read more>>

Clarifying Essential Facets Of Inbound And Outbound Call Centers

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:24:56 am
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The massive BPO industry has been expanding all the more with every passing day. This unprecedented expansion is a consequence of global enterprises becoming explicitly dependent on services offered by Indian call centers. In fact, every business,... Read more>>

Indian BPOs The Ultimate Solution For Fast Developing Businesses

Posted by Geetanjali Mukherjee on Feb 17, 2015 09:10:28 am
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Any business that has a sizable clientele generates decent amount of profits. This profit margin can be further enhanced by making use of call center services. Contact centers can free all corporate executives working in a company from mundane proces... Read more>>

Why Are Firms Outsourcing Services to Inbound Call Centers in India

Posted by Rohit Paul on May 19, 2014 04:17:19 pm
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Call centers are useful to escalate your business performance and increase revenue generation. There is a wide variety of services a call center provides - inbound and outbound. Inbound Call Centers in India are more popular as they cater to many nee... Read more>>

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

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Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

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