BPaaS or Business Process as a Service is basically a horizontal and/or vertical process that is delivered out of a cloud service model. It is linked with Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as well as reliant another cloud services.
The concept of business processes automation is not new. Companies have been executing this work methodology manually or programmatically, for years at a stretch. Sometimes the complete business-process outsourcing would be computerized through application programming.
Thanks to cloud computing, this scenario has transformed completely. Businesses can now look forward to service-oriented approaches instead of investing upon packaged applications from inbound call centers. So there is no need to waste time or energy resources on business logic, data processing, regression-testing and deployment headaches.
Characteristics of BPaaS:
* It utilises three foundational cloud hosting services namely SaaS, PaaS, and IaaS
* It is configured based on a process
* It contains well-defined APIs to establish easy connectivity with related services
* It should support different languages and deployment environments
* It must be able to handle massive scaling
BPaaS: a practical choice
Organizations can handpick a BPaaS process from Call centers in India so that the services remain in sync with their business policies. Such designs can be incorporated into multiple application environments. A well-defined and consistent process can be deployed across several businesses. For instance, payroll processing can be linked with SaaS and other applications within a data center.
Just as SaaS based cloud services, business processes delivered by inbound call centers are designed in a packaged format for hybrid usage. These are steps taken or activities performed to facilitate products as well as services to customers and stakeholders. These business processes are services that can be automated.
Difference between traditional packaged applications and BPaaS.
BPaaS is basically designed as a service-oriented solution. It contains well-defined interfaces within a standardized service used across organizations. It is optimized for delivering a service in a consistent manner so that automation can be leveraged
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