Top 10 BPO Companies in Chandigarh

BPO is an emerging sector with the global BPO market being estimated to be valued to be over $232 billion in 2021 and expected to reach $405 billion by 2027. As revealed, BPO companies are significant actors in the business environment since they perform specific tasks, which help organizations avoid deleterious distractions and enhance their efficiency.

At the present, the city of Chandigarh, which is the capital for the two north Indian states of Punjab and Haryana, can be regarded as one of the most ignited centers for outsourcing services. The skilled personnel in the city, effective transport system and infrastructure and generally a good business climate has seen many BPO providers establish their operations in the city. The intended audience of this blog comprises businesses and job seekers; it will seek to educate the readers on which BPO firms to approach for business partnership or employment.

BPO is defined as outsourcing performed through the agreement between an organization and another firm to supply particular services. What this can entail may be a broad list, which may include customer service, finances, accounts, human resource, and IT among other things.

BPO offers an effective way for organizations to free their personnel to concentrate on business-critical activities while delivering those less strategic areas of operation into the competence of professional service providers. Thus, outsourcing of non-strategic activities allows making obvious improvements to the operation efficiency, cutting costs, and obtaining access to the most modern technologies and processes.

Chandigarh, the city designed and built as a capital of both Punjab and Haryana has become one of the hotspots for BPO firms. The city’s position, connectivity and talent pool are key factors that have considered BPO providers approaching the place.

Chandigarh can be considered to have enjoyed the breakout to BPO trade in India during the 1980s when the liberalization of the telecom policy in India opened up purely an outsourcing economy. Continually in the past few years, Chandigarh has endeavored to provide a high amount of benefits like better connectivity, precise infrastructural facilities and quality manpower to draw many BPO service providers to have their bases in Chandigarh.

The BPO industry has grown very fast in Chandigarh, and the growth rate is much higher than the growth rate in the domestic IT and BPO industry. The growth pattern observed in the IT and BPO Industry of Chandigarh and Mohali during 2011-12 is very impressive as it has shown 22 % turnover, which is faster than the growth rate of 16-17% of the domestic IT and BPO Industry. Even in Chandigarh, excluding the capital investment, the industry registered a growth of 40 per cent in 2011-12 with a turnover of Rs 1,300 crore.

Criteria for Selecting the Top BPO Companies

The criteria that have been utilized to evaluate the best BPO companies are a plus to business organizations and the unemployed. However, there are certain challenges that must be met by the businesses so that they are in a position to acquire high quality services the provider of BPO. As for job seekers, they are worried about climate on workplace, opportunities which can be opened, and the company’s activity regarding innovations and security. Through the assessment of these criterions it can be seen that by doing so both the businesses and the seeked job candidates are able to make effective decisions that will lead to the achievement of their goals.

Top 10 BPO Companies in Chandigarh

1: Go4customer

Go4customer is a highly recognized call center outsourcing company that has opened branches in other cities, Chandigarh included. The company was set with its origin in Delhi and now provides services in different regions of India such as Ahmedabad, Bengaluru, Lucknow, and Mumbai.

2: Concentrix Corporation

Concentrix Corporation is a California based global business service company which offers various BPO services. The company is quite active in India, and Thus, the company has branches in many cities, including Chandigarh.

3: Tech Mahindra Business Services

Tech Mahindra Business Services is a business process outsourcing firm which is a part of Tech Mahindra group. The company has a good hold in India and has excellent and versatile BPO services.

4: Vfs Global Services

Vfs Global Services is one of the best BPO companies in chandigarh that deal with visa and passport service industry. It is established in India and provides services at more than one place.

5: Reliance SMSL

Reliance SMSL is a BPO that is affiliated to Reliance group of companies all around the world. This firm specializes in BPO services and is quite active within the Indian market.

6: Quess

Quess is one of the renowned BPO companies all around the world that provides every kind of service. They established a good reputation in India and they always consider the quality of the product as well as satisfaction among the customers.

7: Conneqt Business Solutions

Conneqt Business Solutions deals in BPO segment and provides total solutions to its clients. The company is established in India and has built a good reputation on delivering quality products and services.

8: EXO Edge

EXO Edge is a pioneer BPO company that exists to provide all kinds of services. It is active in the Indian market and recognized for its focus on new ideas and consumers.

9: Altruist Technologies

Altruist Technologies is a noted BPO firm dealing in a variety of services. The candidate has a profound understanding of the specific case in India and has significantly noted the company’s focus on quality and clients.

10: Dr ITM

The company known as Dr ITM is a BPO organization that has a plethora of services to provide. Currently, it is among the largest firms in India and is famous for its values like innovation and customer focus.

Comparison of the Top BPO Companies

Here is a side-by-side comparison table of the top 10 BPO companies in Chandigarh, highlighting their key differentiators and unique selling points:

In choosing the right BPO partner, there are some factors that should be put into consideration depending on your business. Here are some key considerations:Here are some key considerations:

Business Alignment

• Make sure that the services as well as the competency of the BPO company fit into your industry and your needs.

• Assess their knowledge of your business procedures and how they are prepared to adapt plans based on these procedures.

Service Quality

• To be safe seek the services of a BPO company that is able to demonstrate its capability in delivering quality services in relation to service level agreements (SLAs).

• Rate their quality management systems and their sustainability strategies.

Technological Capabilities

• Make sure that today’s BPO company can provide your business with the proper technological foundations and knowledge.

• Rate the extent to which utilising new technologies like AI, automation and data analytics can be used to improve upon service delivery.

Financial Stability

• Select a BPO company with steady financial capital as it will guarantee the company’s stability and thus continue to provide the services for an extended period.

• Review their profitability, projections, and capacity to spend on new resources and skilled workers.

Cultural Fit

• Compare the BPO company’s culture in terms of work ethic, positivism as well as the way they handle communication with your organization’s culture.

• Assess how they will fit into your internal teams and processes at your company or organization.

Scalability and Flexibility

• Choose a BPO company that can add more services when you need additional extents and can lessen services if your requirements decrease in the future.

• Make sure they are capable of procuring and configuring themselves to obtain the necessary capability soon enough to satisfy emerging demands in the market.

References and Reputation

• Verify some of the sellers of the BPO company by checking on the feedback and ratings they give to the company.

• Considering the current industry association, awards and recognitions that the firm has received help to determine the level of their competency.

Thus, reflecting on the given factors and providing a proper due diligence, it is possible to identify and select the right BPO partner for a business to fit into the strategies and bring a positive result.

It can hence be stated that the BPO industry in Chandigarh is still in a development phase and has the potential for further growth with the help of trends and technologies in the future. Here are some key predictions for the future of the BPO industry in the city:

• Increased Adoption of Automation and AI: Expectations in Chandigarh BPO companies will be more focused on automation and implementation of artificial intelligence. Again this will make the businesses record less cost when compared to other rival businesses making their businesses easy to scale.

• Focus on Niche and Specialized Services: Down the line, BPO companies and centers will identify and focus on specific areas of operations, such as healthcare or finance legislation support, etc., therefore providing aimed solutions and deep industry focus to clients.

• Emphasis on Digital Transformation: The use of BPO companies whereby they will assist firms to achieve the digital business model transformation through offering relevant solutions including Cloud, Data Analytics, and Digital Marketing among Others.

• Growth of Remote and Hybrid Work Models: BPO companies also found themselves embracing remote and hybrid working much earlier than they might have intended due to the impact of the COVID-19 pandemic. This trend should continue in the future as it is creating a win-win situation for all the companies and employees as it is possible to save money.

Chandigarh has now boomed as the BPO cluster for the businesses and the seekers of jobs in this field. Thus, it can be concluded that the knowledge of the criteria for choosing the best BPO companies will help businesses to make proper decisions regarding the choice of the proper BPO partner. As with any field, candidates can use it to discover the variety of occupations one can choose when opting for this swiftly developing industry.

With the development of BPO business in Chandigarh, a lot of attention will have to be paid to new tendencies and products. AI and digital transformation can be used to improve service delivery and this will enable BPO providers to offer more services to their customers.

At the end of every article, readers are allowed to contribute their opinions and express themselves in the comments section. To any inquiries or if you need more information regarding the BPO industry in Chandigarh, please contact at 0120-6619505. You can also choose to receive the blog updates containing useful information and trends in the BPO industry.